Generalist with a wide range of knowledge in various Shore Excursions across the globe and holds many skill sets in travel and tour operations.Completed Shorex seasons with HAL-Mediterranean -Caribbean -South America-BalticComputer literacy - Microsoft office, Maximiser /CRM, Fidelio, MXP, Micros Retail System. Skype, Canva, Zoom, Google workspace. • Language – Fluency in English, and Portugues written and spoken. Email Management – Use the email manage labels feature to label and divide emails and delete unwanted emails.Communication/Customer service - Both asynchronous and synchronous. Excellent written and verbal communication skills. Conveying messages clearly and accurately. Empathic listener and persuasive speaker. Speaking in public, to groups, or via electronic media. Problem solving and resolving guests complains.Shore excursions Operations – Familiar with ports and tours in multiple countries: Alaska, Caribbean, Canada New England, Asia (overnight and over land tours), Panama, Northern Europe, Mediterranean and South America. Shore excursions Program setup - MXP & Fidelio. Complete dispatch and set up bus breakdown. Calculate break even for tours and liaise with local tour operator and End of voyage report and lost revenue report. SEA events for incidents during tour report.Shore excursions Presentation – ESL teacher experience, create presentations on Canva, MS Power Point and Google docs. Voice over for tour program on IPTVScheduling – Competent in Microsoft Outlook , Fidelio and MXP. Attention to detail. Team Oriented- Ability to work well with ship and shore side local tour vendors, immigration officers and port officers.Finance: Guest account balancing – HIA package balancing. MAST Application, Fidelio