* Train customer service executives and managers based on feedback and performance.* Monitor customer issues and solve them* Find patterns in customer success and improve accordingly.* Creating manuals and instructional documents to guide customer success managers in various situations.* Collaborate with other teams and departments to create a training module.* Training executives on how to handle different customer situations via mock phone conversations.

• Oversee the day-to-day operations of the Technical Support Team• Provide direct supervision of the technical support staff.• Act as a mentor and provide oversight, coaching, and training to technical support staff.• Be the point of contact when it comes to technical escalations.• Be actively involved with the operational delivery and UAT if required for new product and feature releases.• Monitor team performance and report on metrics.• Implement any necessary… Show more • Oversee the day-to-day operations of the Technical Support Team• Provide direct supervision of the technical support staff.• Act as a mentor and provide oversight, coaching, and training to technical support staff.• Be the point of contact when it comes to technical escalations.• Be actively involved with the operational delivery and UAT if required for new product and feature releases.• Monitor team performance and report on metrics.• Implement any necessary preventive measures to reduce customer faults and issue.• Love being the first line of support and troubleshooting issues• Strong analytical skills to investigate and resolve customer support tickets• Four Years plus experience in a Technical Support role Show less

• Giving direct/indirect technical support viz. installation of software.• The incumbent shall have close coordination with customers/users doing troubleshoot and solving queries taking customer feedback customer satisfaction.• Experience in software support/installation/ configuration positive attitude experience in systems study & providing after-sales support services.• Working with customers/employees to identify software problems and advising them for solution.• Deliver… Show more • Giving direct/indirect technical support viz. installation of software.• The incumbent shall have close coordination with customers/users doing troubleshoot and solving queries taking customer feedback customer satisfaction.• Experience in software support/installation/ configuration positive attitude experience in systems study & providing after-sales support services.• Working with customers/employees to identify software problems and advising them for solution.• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.• Analyzing call logs so you can spot common trends and underlying problems Updating self-help documents so customers/employees can try to fix problems themselves. Show less

• Coordination with existing corporate clients for training.• Handle software related queries of the existing corporate clients.• Interact with customers to provide and process information in response to inquiries, concerns, and requests about software.• Redirect problems to appropriate resource.

Documents financial transactions by entering account information.Maintains accounting controls by preparing and recommending policies and procedures.Recommends financial actions by analyzing accounting options.Secures financial information by completing database backups.