• With over 15 years of proven success, I bring expertise as a IT Delivery Manager, adept at ensuring seamless client delivery, implementing efficient operating processes, and attaining exceptional levels of client satisfaction.• My track record demonstrates effective leadership of cross-functional teams, consistently delivering top-quality services within budget and timeline constraints• Supervised all aspects of service delivery operations, including resource allocation, project management, and client communication.• Led the transformation of a team of 18 direct reports into a highly successful unit through guidance, coaching, and continuous performance feedback.• Developed and executed strategies to ensure a one-day CTB response by organizing teams for more focused resolution timelines on production issues.• Achieved 100% compliance in meeting SLAs and KPIs outlined in the master services agreement.• Collaborated with multiple delivery pods to ensure timely delivery and effective progress tracking.• Identified potential risks and issues, implementing mitigation strategies to minimize project disruptions.• Kept stakeholders informed about project status, risks, and issues, escalating when necessary to ensure timely resolution.• Ensured prompt identification and resolution of production incidents with immediate attention to detail.• Conducted quarterly Program Increment (PI) planning and resource allocation.• Developed presentation content and represented Steer Cos.• Coordinated closely with clients to manage business requirements, prioritizing changes in the product backlog for maximum impact.• Implemented Agile methodology for project delivery, ensuring efficient and adaptable execution.• Ensured projects were delivered within designated timelines and defect-free to meet SLAs outlined in client contracts.• Spearheaded the direct implementation of intricate regulatory changes to ensure comprehensive regulatory reporting, including MIFID, Finfrag, FINMA, FINRA15C2, and TAXONOMY.