Nidhi S. Email & Phone Number

Noida, Uttar Pradesh, India

Pune, Maharashtra, India

Project : JioMeet Video Conference App - JioMeet is the best & free team collaboration & video call app which offers features like WebRTC support & more* Ensure that all customer, support and delivery staff are provided with the appropriate documentation and information to comply with the Release Management Governance Process* Delivering multiple Scrum’s in-person and virtual trainings for all employees.* Lead, motivate, and listen to the Scrum teams in finding creative ways to deliver more value with less scope and effort. Serve as a focal point within the team.* Training and coaching of scrum framework to the team and provide guidance to them when ever needed.* Helped Product Owner Identify user stories and translate them into technical requirements as required.* Assisted with backlogs grooming, and conducted Sprint Review, Demo and Sprint Retrospective meetings.* Provided reports to senior managements, made recommendations for improvements based on client feedback, and worked with the business stakeholders, clients, development team to coordinate the creation of software application to spec.* Assisted with backlogs grooming, and conducted Sprint Review, Demo and Sprint Retrospective meetings.* Pilot end to end Release Management of JioMeet application including Azure devOps dashboard improvements and process implementation for JioMeet* Manage risk across the product, including tracking platform dependencies, understanding scope, and ownership of build delivery; conduct quality assurance tests to discover errors and optimize usability* Work with Project manager, Product manager and program teams to ensure successful implementation into delivery and support * Manage communications to key stakeholders on planned Releases in line with the communications plan; serve as POC for all teams Developers, BOND, QA, Rancore, Sales, On-boarding, Tools team

Noida, Uttar Pradesh, India

Project : Secure AUTHSecureAuth is an identity access management security solution that provides password less authentication, multi-factor authentication, SSO, & more.* Resolve Software and IDP Support queries assistance. * Implemented Identity and Access Management solutions. * Worked as Level 2 support engineer for SecureAuth Identity Provider. Deployed, configured, and troubleshot SecureAuth Identity Provider* Provided direction and expertise for identity and access management objectives. * Integrated SecureAuth IdP with various Service Providers (SPs) or Relying Parties (RPs) using industry-standard identity protocols like SAML, WS-Fed/Trust, OAuth, and OpenID Connect; analyzed SAML, JSON Web Token (JWT), and Refresh Tokens. * Integration with Databases like AD, SQL, Open LDAP, and Azure AD. * Product support for different issues related to Tokens, cookies, MFA, SSO, Certificates, and sign-in protocol. * Implementation and support for RADIUS, second factors, VPN Solutions, Access Gateways and APIs.

Noida, Uttar Pradesh, India

Project : Becton DickinsonAbout :BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics.* Handling technical issues in MS-Active Directory(2003/2008R2) for all BD users.* Hands-on experience on troubleshooting issues on MS-Office, MS SharePoint, MS Outlook 2003/2008/2013 & Web applications, MS - Office 365.* Co-ordination with Service desk, Server team & Networks team for escalations.*Hands-on experience on ticketing tools like SNOW(ServiceNow) & remote desktop tools like LogMe in, Team for software installation.* Hands-on experience on MacAfee encryption epo tool for encrypting existing & new laptop.* Configuration software such as MS-office, Cisco IP phones, Cisco VPN clients etc.*Ensuring Incident/Service requests are properly escalated & assigned to appropriate team.

-Handled issues related to Network Printer, App Support via Call and Chat.-Provide support to Global Customers

-Handled issues related to Network Printer, App Support via Call and Chat.-Provide support to Global Customers

Master Of Computer Applications - Mca, Computer/Information Technology Administration And Management

Bachelor'S Degree, Computer/Information Technology Administration And Management