Solaya Beeroo Email and Phone Number

Manage the sport Division of City Sport Maurice Ltee which consists of 9 retail shops situated across the island. Manage Team of about 70 employees, overseeing the hiring, training and professional growth of employees.Look after the merchandising of all 9 Shops, respecting the Corporate Image of all 15 brands.Design promotional events and campaigns throughout the Financial Year in order to boost sales and create brand awareness.Manage the customer complaints to ensure high level of customer satisfaction.Conduct weekly and monthly Sales with Store & Assistant Manager to oversee the Sales K.P.I - Revenue, Margins, CustomerSatisfaction, Conversion Rate (Strike Rate).Prepare Monthly Sales Reports for Management and International Parent Company.Conduct Monthly and Yearly stock inventory.Implement lost prevention initiatives and shrinkage.Attend yearly Sales & Purchase training.Implement effective process to turn strategies and plans into actions in order to accomplish strategic objectives and goals.Implemented marketing & sales strategies.

Managed budget and produce sales forecastsPrepared weekly sales and staff reports for Retail Manager.Established sales goal and created individual targets.Used sales K.P.I as a metric business factor to evaluate success of the business.Controlled of staff wage budget.Reviewed and approved time sheets daily.Controlled stock level and conducted replenishmentDesigned effective trimestral Product (NIKE) Knowledge training programs Online - SKU Sports Knowledge Underground for thestaff.Conducted dally huddles and post huddles with the team.Ensured high level of customer service in the store.Guaranteed effective merchandising according to Nike's planogram.Ensured CRM database was updated in order to analyze customers’ interactions and improved our customer relationships.

Introduced modern techniques such as baking, strobing to style and stay up to date with newest trends in makeup industry.Once a week, I conducted three hours of make-up lessons.Teaching clients how to use products, brushes and how to turn a day look into a night look.Designed contemporary new styles to people of all ages and maintained customer satisfaction rating.Did upselling of products to achieve sales target.Ensure Customer satisfaction.