Partner with executive university leadership and interdisciplinary experts to identify and execute strategic innovation initiatives that optimize and elevate operations, experiences, and outcomes for students, faculty, and staff. To support one of the most renowned academic and research institutions as it embraces a culture of continuous, iterative improvement that challenges the status quo and pushes the boundaries of how the university supports bleeding-edge research, engages and… Show more Partner with executive university leadership and interdisciplinary experts to identify and execute strategic innovation initiatives that optimize and elevate operations, experiences, and outcomes for students, faculty, and staff. To support one of the most renowned academic and research institutions as it embraces a culture of continuous, iterative improvement that challenges the status quo and pushes the boundaries of how the university supports bleeding-edge research, engages and empowers students, faculty, and staff, improves performance metrics, and ultimately delivers on the university’s mission, vision, and values.Evangelize a culture of continuous improvement, modernization, and data-driven decision making. Develop new service organizations to support the campus community: - Analyze data and interview stakeholders to inform strategy - Lead business development (budget & staff modeling, etc.) - Compose service definitions and SLAs / OLAs - Lead product rollout and develop tactical, long-term roadmaps - Identify opportunities to leverage technology to maximize throughput andaffect positive change for students, faculty, and staff across campusTranslate business needs into technical requirements for both in-housedevelopment efforts and third-party procurement / integrationCraft project plans and implementation strategies; collaborate with projectmanagers to ensure the success of projects from ideation through launch Show less

Partnered with brands across multiple verticals, from retail to travel, to architecteCommerce websites, iOS / Android Apps, and engagement strategies to delivercompelling cross-channel experiences that drive brand equity, retention, and KPIsEstablished long-term partnerships with clients by providing ongoing support in crafting and implementing digital strategies to elevate and enrich customer experiences and relationships.Collaborated across multiple teams, including… Show more Partnered with brands across multiple verticals, from retail to travel, to architecteCommerce websites, iOS / Android Apps, and engagement strategies to delivercompelling cross-channel experiences that drive brand equity, retention, and KPIsEstablished long-term partnerships with clients by providing ongoing support in crafting and implementing digital strategies to elevate and enrich customer experiences and relationships.Collaborated across multiple teams, including design, analytics, engineering, and product, to architect solutions that adhered to - and defined - industry best practices and created compelling user experiences that maximized acquisition, conversion, AOV, and revenue.Harnessed the latest emerging technologies to deliver cutting-edge digital experiences. Show less

Supported account management team by collaborating with their clients to create technical roadmaps and expand their digital and mobile strategies. Architected creative solutions backed by market research, competitive analysis, and technical feasibility to grow client accounts by enabling new channels and increasing professional service subscription hours. Ran discovery meetings, requirements gathering, and internal technical reviews to ensure stability and performance of all… Show more Supported account management team by collaborating with their clients to create technical roadmaps and expand their digital and mobile strategies. Architected creative solutions backed by market research, competitive analysis, and technical feasibility to grow client accounts by enabling new channels and increasing professional service subscription hours. Ran discovery meetings, requirements gathering, and internal technical reviews to ensure stability and performance of all recommended solutions. Crafted short and long-term up-sell strategies for account managers based on the unique needs of their clients, historical relationship, and other factors. Ran all client meetings to present and review solutions, answer questions, and discuss business terms. Developed custom tools to increase account manager efficacy and efficiency, including analytics and performance reporting by client property, CRM and sales reports, and more. Developed a dashboard to track AM sales and activities to increase visibility into individual performance. Show less

Coded performant, high-volume eCommerce APIs and mobile / responsive websites for the world’s leading brands to deliver reliable, beautiful, and mobile-optimized experiences to millions of users around the worldQuickly promoted to the Platinum Support Team to provide direct technical support and strategic guidance to our largest, high-profile clientsCollaborated with non-technical client teams to translate business requirements and fiscal goals into technical roadmaps and… Show more Coded performant, high-volume eCommerce APIs and mobile / responsive websites for the world’s leading brands to deliver reliable, beautiful, and mobile-optimized experiences to millions of users around the worldQuickly promoted to the Platinum Support Team to provide direct technical support and strategic guidance to our largest, high-profile clientsCollaborated with non-technical client teams to translate business requirements and fiscal goals into technical roadmaps and project plansWorked with third-parties and client developers to streamline integrationsCo-architected Branding Brand’s CMS tool, ranking highest on the 2016 Forrester Wave Report for mCommerce, helping secure our #1 positionDeveloped the company’s first multi-tenant mobile platform, dramatically reducing time-to-market, while improving stability and performanceWorked onsite in Rio de Janeiro to oversee the launch of new mCommerce initiatives for a leading South American retailer. Responsibilities and achievements include: - Grew the client account to become the largest in our portfolio - Managed a team of developers, PMs, AMs, and QA testers to execute on project plans - Assessed analytics data to make informed strategic decisions that yield the strongest ROI - Translated business needs into technical requirements - Provided level of effort estimations and architected tactical project plans and roadmaps - Ensured timely releases, both for initial launch and ongoing enhancements / sprints - Acted as a conduit to facilitate communication between client and internal stakeholders Show less

Architected RESTful APIs to power mobile websites and native apps supporting high volumes of requests. MVC architecture, data modeling, OOP, class abstraction & inheritance, routing, website proxy via transcoding, and more. Developed best-in-class mCommerce front-end user experiences for top retail brands to optimize and drive KPIs (e.g., PVV, RPV, revenue, etc.). Ensured application stability and performance while delivering on all UX, UI, and design requirements to compose… Show more Architected RESTful APIs to power mobile websites and native apps supporting high volumes of requests. MVC architecture, data modeling, OOP, class abstraction & inheritance, routing, website proxy via transcoding, and more. Developed best-in-class mCommerce front-end user experiences for top retail brands to optimize and drive KPIs (e.g., PVV, RPV, revenue, etc.). Ensured application stability and performance while delivering on all UX, UI, and design requirements to compose beautiful, stable, & performant mobile experiences. Spearheaded development of a multi-tenant platform to power multiple websites on a single, customizable application codebase: - Core back-end component sharing & inheritance for rapid development - Front-end view templates, partials, & modules for instant site standupCo-architected Branding Brand's updated CMS software which is installed on all properties on our platform; further, I added additional advanced features, such as targeting, to increase the value to our customers. Technologies Used: PHP, NodeJS, HTML5, CSS / SASS / Stylus, Javascript, jQuery, Git, SVN, MYSQL. Show less

Developed and designed proprietary CMS platforms focused on delivering highly functional, easy-to-use, and customizable website solutions to small and medium businesses and organizations. Planned and executed product roadmaps to incorporate new features into the platform to increase versatility and usability. Provided custom web application development on complex projects including CRM tools, personal fitness / activity / nutrition trackers, educational portals and… Show more Developed and designed proprietary CMS platforms focused on delivering highly functional, easy-to-use, and customizable website solutions to small and medium businesses and organizations. Planned and executed product roadmaps to incorporate new features into the platform to increase versatility and usability. Provided custom web application development on complex projects including CRM tools, personal fitness / activity / nutrition trackers, educational portals and more.Consulted with clients on web strategies to grow and nurture their digital brand. Managed all sales from discovery phase through signature. Show less

Worked closely with local businesses, organizations, and community leaders to establish strategic relationships and raise awareness of our platform, products, and vision. Consulted with the development team on creating products to incentivize local, regional, and global businesses to advertise on our platform and connect to more customers. Spearheaded product launch events, including development of all marketing / promotional materials and media packets to promote the event, our… Show more Worked closely with local businesses, organizations, and community leaders to establish strategic relationships and raise awareness of our platform, products, and vision. Consulted with the development team on creating products to incentivize local, regional, and global businesses to advertise on our platform and connect to more customers. Spearheaded product launch events, including development of all marketing / promotional materials and media packets to promote the event, our company, and our sponsors.Handled all interview and media requests. Show less