Residential/Commercial Real Estate Broker.

REO Buyer SpecialistProperty ManagerREO Property Management

Real Estate Investment company. Locate REO propertiesSubmit real estate offersManage multifamily unitsManage single family homesLease & Sell real estateSetup and maintain Quicken & QuickbooksManage staff

Assistant to VP/General Manager, Operations Manager, & Service ManagerDispatch inbound client calls to service techsFollow up with clients/customers to ensure resolutionResolve & Mediate service complaintsRun daily, weekly, and monthly sales & service reportsProcess ordersAccounts PayableAccounts ReceivableCollectionsPayroll

Resolve escaltionsHandle inbound/outbound customer service/collection calls(Commercial & Residential)Process paymentsBillingPrevent interruption/restore natural gas service

I began my professional career with Innotrac as a Customer Service Rep and was promoted three times during my tenure. My experience there included:Title: Account ExecutiveInitiate and continue client contact to review and follow project through successful completetionMaintain and update client websiteManage Inventory control and supervise ordering and restockingDatabase managementImplement processes and proceduresCollection managementManaged collection coordinatorsHandled special promotionsProvided daily/weekly/monthly reports to clientsTitle: Research and Resolution ManagerManaged a group of Research SpecialistsManintained daily quality assurance statisticsImplemented and manintained collection processes and proceduresResolved escalated customer complaints and bill disputesTitle: Client LiaisonHandled escalated complaints initiated from internal/client SupervisorsImplemented and maintained customer complaint guidelines for SupervisorsResolved escalated billing inquiriesTitle: Call Center RepresentativeHandled inbound customer care callsProcessed ordersReviewed and resoved billing inquiresProvided tech support