Soledad Collins Email & Phone Number

As the Lead/Director/Information Technology Project Manager, I held direct accountability for meticulously planning, managing, and coordinating all facets of IT operations for over 15 years in the Neighborhood Service Department. In this role, I provided leadership to a diverse team, overseeing supervisory and professional-level personnel, office and clerical staff, and a dynamic roster of contractors. This leadership was pivotal in ensuring the optimal performance of the IT section, strategically focused on delivering effective services to our broad customer base at the City of Phoenix.A notable achievement in my capacity was in the realm of project management, successfully navigating the complexities of financial and budgetary aspects related to all departmental IT purchases, including significant acquisitions. Importantly, these accomplishments were achieved within stringent budget constraints.My responsibilities inherently involved an ongoing cycle of evaluation and analysis, aimed at enhancing operational efficiency by aligning Key Performance Indicators (KPIs) in a dynamic environment of staff, resources, business processes, and budget. This commitment translated into consistently high scores in customer satisfaction surveys. I demonstrated proficiency in steering complex projects from conceptualization to full implementation. Beyond internal duties, I represented the department in citywide and other pivotal meetings, maintaining regular and effective communication with staff, citizens, and elected officials.In addition to my leadership responsibilities, I served as the senior PL/SQL Developer, where I led the design and implementation of multiple Oracle APEX applications tailored to enhance operational efficiency across the department. This role involved gathering requirements, architecting solutions, and deploying user-centered applications that streamlined workflows and improved data accessibility. I also developed a robust, department-wide reporting solution utilizing Crystal Reports, which provided real-time insights and advanced reporting capabilities, enabling informed decision-making and improving transparency across all levels of the organization.

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  Information Technology Project Manager / It Manager

  City Of Phoenix

  2001 - Nov 2022 - Phoenix, Az, Us

  As the Lead/Director of Information Technology for NSD, I took on direct accountability for meticulously planning, managing, and coordinating all facets of IT operations. Operating in this capacity, I provided leadership to a diverse team comprising supervisory and professional-level personnel, office and clerical staff, and a fluctuating roster of contractors. This leadership was instrumental in ensuring the optimal performance of the IT section, strategically focused on delivering services effectively to our broad customer base at the City of Phoenix.A standout achievement in my role was in the realm of project management, where I successfully navigated the complexities of financial and budgetary aspects related to all departmental IT purchases, including significant acquisitions. Importantly, these accomplishments were achieved within stringent budget constraints.My responsibilities inherently involved an ongoing cycle of evaluation and analysis, aimed at enhancing operational efficiency by aligning Key Performance Indicators (KPIs) in a dynamic environment of staff, resources, business processes, and budget. This commitment translated into consistently high scores in customer satisfaction surveys. I demonstrated proficiency in steering complex projects from conceptualization to full implementation. Beyond internal duties, I represented the department in citywide and other pivotal meetings, maintaining regular and effective communication with staff, citizens, and elected officials.