Soledad Casaya Email and Phone Number

•Managed responses and forms from multiple teams within ordering system•Provided support to sales staff and Manager as needed•Performed administrative changes to internal quoting system including workbook order entry. Assisted sales team with pricing and quoting group requests and sales credit verifications•Partnered with Business Process Engineering group to identify areas of process improvement•Assist in sales funnel management by identifying committed sales•Expedited sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses•Facilitated service inventory investigation

Responsibility included managing a team of 13-15 employees, handled customer escalations, provided feedback and coaching to help employees exceed their performance. Conducted quality inspections , floors support all to ensure that we were delivering exceptional customer service to our customers.

Use project management techniques to effectively drive key performance indicators ◆ Responsible for the day-to-day operations of the a Customer Service Team ◆ Work closely with key stakeholders to maintain a continuous flow of information specific to project statusand identify potential issues and opportunities ◆ Provide support for Representatives to effectively manage internal and external customers and communicatecomplex and technical information

Responsible for the execution of system enhancement and releases ◆ Developed proper enhancements that support the Business Account Team ◆ Partnered with Leadership to increase efficiencies in systems ◆ Identified and solved for system issues by working closely with IT !!

Played instrumental role in the successful transition of order fulfillment work from Irvine AOC to theBGCO, including training coordinators and supervisors, process improvements, and oversight of thetransition ◆ Managed a team of Business Account Coordinators who processed transactions and took support calls formajor Business Account customers, i.e. Wells Fargo, Chevron and Boeing ◆ Developed and drove processes that led the team to achieve and exceed key initiatives