Soledad Martinez Email and Phone Number
As a Certified Scrum Product Owner with over 15 years in IT and travel technology, I specialize in delivering cutting-edge solutions that transform customer experiences. My career is defined by a strong track record in managing end-to-end projects, consistently surpassing customer and business expectations.🌟 Key Achievements:• Leadership in Agile Teams: Directed cross-functional Agile teams, achieving a 30% improvement in project delivery times and enhancing team efficiency by 25%.• Innovative Travel Tech Solutions: Successfully launched over 10 travel tech products, significantly boosting user satisfaction and driving a 40% increase in customer engagement.• Client Growth Initiatives: Spearheaded client onboarding and implementation projects, resulting in a 35% increase in client retention rates and expanding the client base by 50%.🔧 Tools & Technologies:• Project Management: Proficient in Jira, Asana, Rally, and Confluence.• CRM & Collaboration: Experienced with HubSpot, Salesforce, and Slack.• Productivity: Skilled in G Suite and Microsoft Office.📜 Certifications:• Certified Scrum Product Owner (CSPO)• Certified Travel Associate• Cert Prep: Scrum Master🌍 Languages:• Spanish (Native)• English (Proficient)🚀 Why Choose Me?Deep Industry Insight: With a keen understanding of travel technology trends, I create products that not only meet current market demands but also shape future travel experiences.Results-Driven Leadership: I excel in building high-performing teams and guiding projects toward ambitious goals with agility and precision.Passion for Innovation: Leveraging extensive experience to drive transformative products forward, I am committed to reshaping the travel and technology landscape.📞 Let’s Connect!I am eager to explore opportunities where I can contribute to your organization's success by delivering innovative travel technology solutions. Reach out to me to discuss how we can collaborate and achieve exceptional results together.
Seatboost
View- Website:
- seatboost.com
- Employees:
- 16
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Customer Success ManagerSeatboost Apr 2024 - Present• Develop and sustain strong relationships with airline clients, ensuring alignment with their business goals and enhancing overall satisfaction.• Conduct thorough analysis of performance metrics to drive improvements in client engagement and platform efficiency, fostering a collaborative and productive environment.• Lead initiatives to continuously improve the user experience (UX) based on client insights, focusing on enhancing the platform’s usability and client satisfaction.• Oversee the onboarding process for new clients and manage the implementation of complex projects, ensuring timely and effective delivery.• Coordinate incident reporting and resolution by acting as a bridge between business and IT, streamlining response times and improving incident management processes.• Utilize expertise in revenue management and digital sales strategies to boost client profitability and drive growth, contributing to SeatBoost's financial success.• Spearhead project delivery by leading cross-functional teams, managing project timelines, resources, and budgets to achieve successful outcomes and meet client expectations.• Serve as the primary contact for clients, building and maintaining trusted partnerships and ensuring continuous support and satisfaction.
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Senior Agile Product Manager & Scrum MasterRollio Ai Dec 2023 - Feb 2024• Directed Scrum ceremonies and applied Agile methodologies• Conducted comprehensive analysis to identify performance gaps.• Mentored a team of 12 developers on Agile principles.• Communicated key Agile metrics, such as velocity, burndown charts, and sprint progress, to stakeholders, enhancing project transparency and alignment.• Identified and mitigated potential risks, improving project success rates -
Senior Product Owner & Channel Distribution ManagerRoverpass Mar 2022 - Nov 2023• Spearheaded the Agile development and implementation of an API linking third-party booking platforms, increasing connectivity efficiency by 40%.• Launched the Channel Manager product, aligning it with business goals, resulting in a 50% increase in client adoption.• Established new partnerships, expanding customer adoption from 2 to 500 camps and from 10 to over 2,500 sites, driving a 60% increase in revenue.• Managed client relations and IT interactions, resolved incidents efficiently, and enhanced platform UX by 30%. -
Senior Product Manager, Travel SolutionsSabre Corporation Nov 2019 - Mar 2022Uruguay• Managed end-to-end product lifecycle including market research, competitor analysis, and strategic planning, leading to the successful launch of 3 travel solutions.• Translated strategies into detailed requirements, collaborated with engineering teams for product development, increasing feature delivery accuracy by 20%.• Developed and conducted training for over 700 employees globally, enhancing understanding and usage of Virtual Payments products by 35%.• Coordinated with engineering, production, marketing, and sales teams, ensuring successful feature launches and product enhancements, contributing to a 30% increase in user satisfaction. -
Senior Product Delivery Analyst, Travel SystemsSabre Corporation Feb 2015 - Nov 2019Montevideo, Uruguay• Led the Product Support team, developing comprehensive customer support plans.• Created training materials and guides, facilitating quick issue resolution and boosting team efficiency.• Provided expert advice on product functionality.• Actively integrated user feedback into product enhancements, promoting self-service options.
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Technical Support Team LeadSabre Travel Network May 2013 - Feb 2015• Provided third-level software support, resolving complex technical issues.• Equipped helpdesk agents and new hires with essential skills, enhancing their capability to resolve customer inquiries efficiently.• Maintained a comprehensive repository of references, to help improve helpdesk response times.• Regularly updated training materials to reflect system changes.
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Senior System Support AnalystSabre Travel Network Jun 2006 - May 2013• Delivered second-level software support, resolving complex issues.• Trained helpdesk agents on software and systems, increasing their ability to handle technical inquiries confidently.• Guided new hires through a seamless onboarding process.• Collaborated on key projects, including Expedia complaint resolution, demonstrating strong problem-solving and organizational abilities.
Soledad Martinez Education Details
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Scrum Framework International Certification InstituteCertified Scrum Product Owner (Cspo) -
The Travel InstituteCertified Travel Associate
Frequently Asked Questions about Soledad Martinez
What company does Soledad Martinez work for?
Soledad Martinez works for Seatboost
What is Soledad Martinez's role at the current company?
Soledad Martinez's current role is Agile Product Owner | Certified Scrum Product Owner | Product Development | Project Manager | Client Relationship Manager.
What schools did Soledad Martinez attend?
Soledad Martinez attended Scrum Framework International Certification Institute, The Travel Institute.
Who are Soledad Martinez's colleagues?
Soledad Martinez's colleagues are Jiaxin Jin, Ruesther Gonzalez, Alonso Marrugo Díaz, Michael Waldman, Carmela M., Eladio Azofeifa, Dylan Ramcharran.
Not the Soledad Martinez you were looking for?
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Soledad Martínez
Uruguay1gmail.com -
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Soledad Martínez
Licenciada En Química Y Bioquímica Clínica. Estudiante De Doctorado En Facultad De Química - UdelarUruguay
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