Soledad Pitagan Batuhan Email & Phone Number

San Diego, California, United States

Greater San Diego Area

• Diligently provided daily support and resolution to the Servicing Department and other cross-functional groups on any loan related issues to meet company's monthly goal.• Promptly resolved and researched disputed accounts in relation to missing payments, unauthorized/double payments, and credit bureaus reporting • Reconciled, and monitored the daily collections, payment postings, including returns and deposits averaging $4.2K monthly.• Ensure the completeness and accuracy of recording accounting transactions in the General Ledger such as accruals, recurring entries, cash deposits, and expenses.• Established the components of variances of P &L accounts between actual vs budget and actual vs prior period* Performed bank reconciliation, prepared GL accounts monthly schedules and processed payroll.• Developed project plans that increased the efficiency and sustain the growth of the company through automation and maximum utilization of the Loan Servicing System.• Collaborated with IT department during systems conversion, upgrades and projects implementation, including, but not limited to system analysis& design, testings and user’s acceptance training.* Supported the system conversion and implementation from QuickBooks to Great Plains.• One of the key person in implementing the integration of Loan Servicing system to Financial System which reduced the month end closing lead time from 7 to 3 business days.• Supervised, trained, evaluated, rewarded and disciplined at least 1 loan accounting specialist.• Served as the main contact person of Westlake Financial for all transferred loan related issues.

Greater San Diego Area

• Processed monetary and non-monetary transactions including but not limited to payments, payoffs, sales proceeds, returned items, 3rd party expenses, charge-offs, tax rate updates, due date changes, one-time and recurring ACH payments in support to Servicing Department.• Reconciled and balance cash drawer daily• Accurate and timely boarding of loans from front-end to back-end systems.• Acted as company liaison in sending documents for imaging and storage. • Provided backup customer servicing support to Title Representative and Accounts Payable Accountant, in their absence or as needed.• Performed periodic account reviews to ensure accuracy in account boarding, posting distribution and fee assessment.

Greater San Diego Area

• Processed various loan maintenance requests such as modifications, cram downs, payoffs, settlements, auction proceeds, returned & rejected payments, missing payments, and waived fees.• Efficiently processed, journalized, and disbursed average of 900 funding checks daily, including but not limited to void/reissue of payoff overages and miscellaneous customer reimbursements.• Vigilantly controlled & monitored all the negotiable instruments coming in and going out of Loan Accounting Department, resulting in 0% loss of customers' payments.• Provided compliance and audit requirements. • Documented and updated loan accounting desktop procedures.• Trained and supported the HSBC Card Services staff to transition the remaining operational functions. • Played an instrumental role in March 2010 post conversion with Santander & HSBC

Philippines

• Increased efficiency, asset protection security and accuracy in warehousing system through the implementation of General Stores and Spare parts Inventory system, resulting in 50% cost savings.• Developed in-house short courses of learning MS office that resulted in an increase of employees’ efficiency by 12%. This also reduced the cost of training and development by 10K.• Implemented an ERP system to simplify business operations and increase customer satisfaction in less than 6 months.• Managed the transfer of data from AS400 to Progress database in conjunctions with Symix implementation, achieving 35% annual savings of hardware maintenance cost.• Managed an IT team of 5 employees responsible for maintenance and development of existing systems, 1055 computers and data security in 2 locations while increasing efficiency in the department by 12%

Bachelor’S Degree, Accounting

Activities and Societies: CPA (inactive)

Completed 31 Units, Business Administration And Management, General

Ibm As/400-O/S, System Analysis,Development & Implementation, System Security & Contingency Planning