Solehin Azrain Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Proactively monitor and manage the company’s network infrastructure in real time using advanced monitoring tools such as Eagle, Grafana, MRTG, Cacti, and WhatsUp Gold.• Ensure the seamless operation of network services by analyzing traffic quality, identifying and mitigating network congestion, and managing IPT (VoIP) systems.• Consistently adhere to SLA requirements for Level 1 technical support by providing prompt and effective responses through email, phone, and ticketing systems (Jira), while escalating and tracking issues in accordance with company SOPs until resolution.• Continuously develop skills in network and system administration, with a particular focus on maintaining and optimizing the company’s systems and platforms.• Provide comprehensive first-level troubleshooting and technical support to customers, ensuring efficient issue resolution and customer satisfaction.• Escalate complex incidents to higher-tier technical teams or external Internet Service Providers (ISPs) when required, coordinating service restoration efforts and documenting all service disruptions or degradations.• Prepare detailed Root Cause Analysis (RCA) reports and produce daily monitoring and operational summaries, ensuring accurate documentation and regular communication within the team.

Penang, Malaysia

•Proficiently managed and verified 8D reports from suppliers utilizing the SQP system, ensuring precise analysis and resolution.•Conducted proactive follow-ups with suppliers to address and resolve quality issues.•Conducted meetings with suppliers to discuss root cause analysis, corrective action, implementation, Ishikawa analysis, and extracted valuable lessons learned for continuous improvement.•Prepared comprehensive documentation for audits, showcasing meticulous attention to detail and adherence to quality standards.•Contributed to the preparation of CVPL for car headlamp Electronic Control Unit (ECU) based on Bill of Materials (BOM) through collaboration with the Research and Development team.

Alor Setar, Kedah, Malaysia

•Developed a Cashless Point of Sales (POS) System by using RFID, PHP, HTML and MySQL database for Pondok Moden Darussalam (PMDC).•Engaged on developing a Smart KPJ Sanitizer Using Face Recognition using Raspberry Pi, Python Language and Open CV for KPJ staff to use sanitizer regularly.•Developed a mobile application Asset Management System for Pondok Moden Darussalam (PMDC).•Developed a Smart Dustbin equipped with sensors to monitor the rubbish level in real-time and send notifications to the user's mobile phone.

Bachelor Of Electronic Engineering Technology (Hons) (Electronic Network Design), Computer Systems Networking And Telecommunications

Diploma In Computer Engineering, Computer Engineering