Solène Terrasson Email & Phone Number

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Responsible for the portfolio of Viaplay Group's HR-related systems: - Time-reporting (Quinyx)- Expenses (Chrome River) - GDPR (OneTrust)- E-learning (Totara)- Contract Management (Blika)- HR system (Cezanne)as well as being one of the administrators of the Atlassian products (Jira, Confluence) together with the System Owner.This role implied (among others): - being the key link between the service suppliers and the internal stakeholders- collaborating with all teams working on these systems: Finance, Payroll, HR and Privacy teams- coordinating projects cross-function- identifying the teams' needs and supporting them on a daily basis- maintaining the systems' configuration to support the stakeholders' tasks.- checking and approving the suppliers' invoices (optimising the budget and number of licenses/users)- communicating internally / training on the systems' releases and new functionalitiesThe central position of the IT Department provided a unique perspective & wide visibility over the company's business, which was very exciting._KEY ACHIEVEMENT in 2023_Harmonisation of Expense systems landscape: - Study of 3 Expense systems used in different Group entities- Collection of requirements of all stakeholders to compare the capabilities of each system- Presentation of conclusions to Management Team via a comparative table.Implementation of internal routines for “healthy” and secure systems:Creating automated notifications via the Atlassian Suite to remind of key dates of all the IT-owned systems lifecycle: - Yearly: Contract renewal dates - Bi-yearly: User Review - Monthly: Releases, Invoice and amounts - Weekly: notification of employees leaving to control inactivation of their accesses - KPIs: number of users, price per license/system/moduleOutcome: Improved visibility of our system’s lifecycle for optimisation of costs and usage. Maintenance of a high security level.HackDays @Viaplay: member of the Organisation Team.

Stockholm, Sweden

Administrator of the Atlassian Suite (including JIRA, JIRA Agile, JIRA Service Desk, Assets (ex-Insight), Confluence and Bitbucket):- Creation of projects based on our user's requirements to serve their objectives best;- Definition of requirements and processes;- Support of 1000+ users in setting up and improving their project management processes;- Change management- Part of the Test Team on regular system's releases- Continuous DeliveryOwner of the legal and compliance tools: OneTrust (Privacy management software - GDPR): - Management of personal data, assets, assessments, workflows and statistics hand in hand with the Privacy team;- Definition of processes to respect the company's compliance with the GDPR regulations;- Follow-up and user supportBlika (contract management): - Management of users and rightsTotara (e-learning platform): - Management of users, tracking of completions (reports, statistics)- Creation of courses for and with the teams in need of material (Compliance, HR)Cross-functional collaboration.Onboarding of new colleagues via the role of "Work Buddy"_KEY ACHIEVEMENT in 2022_Rebranding of my portfolio of systems from Nordic Entertainment Group to Viaplay Group: - Update of URLs, logos, emails, all documentation (Sharepoint, Service Desk, Training Material) - Coordination with suppliers - Tests, follow-ups and monitoring over several weeks. - Initiative driven by the IT Dept and in sync with other functions. Outcome: Smooth transition for all users, no downtime and no negative impact on their productivity. Compliance with the Viaplay Rebranding agreement._KEY ACHIEVEMENT in 2021_Migration of Jira projects/Confluence spaces to another instance outside Nordic Entertainment Group (to Allente = join venture Viasat + Canal Digital)_KEY ACHIEVEMENT in 2020_Reorganisation the compliance tool OneTrust – In collaboration with the Privacy teamHackDays @Viaplay: member of the Organisation Team.

Stockholm, Sweden

Administrator of the Atlassian Suite (including JIRA, JIRA Agile, JIRA Service Desk, Confluence and Bitbucket) and of the new E-learning tool Totara.Coordinator of all requests coming to the Business System Support team to organising among us._KEY ACHIEVEMENT in 2018-2019_Implementation of E-learning system Totara – In collaboration with the Compliance Officer - Upload of training material on the platform - Tests and troubleshooting on a small user-group - Launch of 4 Compliance trainings for employees of all 5 entities - User Support (1000+), follow-up and tracking of completion rates for the Annual Report Outcome: Increased employee awareness of compliance, personal data management, anti-bribery and corruption rules per function and/or country.

Stockholm, Sweden

Responsible for the complete Phone Operator payment cycleSupport Sales and Operator Managers in managing the relationship with Mobile Operators aggregators and/or other payment providers for launching Mobile Services in regions.> Tasks and ResponsibilitiesRegulatory- Support operational activities and customer offers (accept/refuse any services if not compatible with code of conduct and propose Sales/Customers alternative acceptable solutions)Operator Invoicing and Pricing- Validate invoices received from operators vs. orders and internal statistics, record them in internal systems- Timely establish and send invoices to operators and customers- Record all operators prices in internal system- Manage and control accuracy of Operator Internal datasheets, input operator pricing in internal system and be able to advise Sales team on operator prices and service requirementsAdministration- Provide relevant and precise information to Sales Administrators and Managers- Liaise with Central Sales Administration for the billing of penalties and End-User refunds to customers> Tools used- SAP - Cosmos - Salesforce- Excel - Cognos> Skills- Structured, rigorous, detail oriented- Analytical skills- Autonomous and self-motivated- Team player- Stress-resistant when working with deadlines- Communication skills and good behavior in commercial relations

Stockholm, Sweden

Main tasks:- Managing the Customer Service team members- Handling and following-up the customer orders of Cybersecurity card and hardware products, from order reception to invoicing and delivery while communicating with customers- Taking care of Customer Satisfaction and On-Time-Delivery performance- Following and managing customers' portfolio - Dealing with customer complaints: registration, follow-up, analysis progress, reports to the Sales Account Managers- Managing the stock of customers’ products- Preparing and participating in Performance Review meetings with Sales Account Manager and Customers- Working hand-in-hand with Engineers and Sales Account Managers to optimize the service to customers- Working with other departments to improve the quality of our services: regular meetings and reports with Sales, Production and Finance teams, coordination with the Logistic department.Achievements: handling 3 essential projects- Optimisation of processes to improve efficiencyo Reviewing processes and toolso Defining new processes with other departments involvedo Training and supporting the Customer Service team accordinglyEx: “Creation and management of new product references”; “Intercompany orders”- Stock management and harmonization of our product referenceso Monitoring the stock movemento Reviewing the product references with Sales Accounts Managers and Technical Engineerso Cleaning and harmonizing our offer according to the needs to reduce extra costs- Training of the Customer Service team on new tools and processeso Order processeso Working with other teams internationallyTools used: - PDM (Product Data Management)- QAD / MFGPro (main ERPs)- I-CARE (Gemalto internal tool for customer complaints management)Behavioural skills: - Organised and structured- Customer oriented- Ability to work under pressure / stress resistant- Ability to prioritise- Excellent relational and communication skills- Team leader and team player

Helsinki Area, Finland

Sales department - Security & Card Manufacturing GEMALTO OY, Finland: local contract after 24 months as International Graduate Position (V.I.E.)- Management of customer relationship and coordination with other teams (Sales, Technical Consultants, Production, Finance, etc.)- Management of orders from customers purchase order until delivery and invoicing (including after-sales service)- Handling of several tools and internal processes (several ERPs, PDM, iCare, Sharepoint, ContratTech, etc.)- Onboarding of new colleagues.- Key User for the migration of French ERP from MFG France to QAD France in Vantaa, Finland.

Meudon, France

Customer Service IAM - Identity and Access Management (Security Business Unit)GEMALTO SA, Meudon (France, 6-month-internship for Master graduation) See "Customer Service" position in Finland

Paris Area, France

3-month-internship for 1st year of Master CHAMBER OF COMMERCE FRANCE-CANADA, Paris (France): - Preparation of the new edition of the French-Canadian Business Guide - Gathering information for companies willing to import or export between those two countries - Support in the final days of organisation of event

London, United Kingdom

Part-time job during my one-year Erasmus exchange.HARRODS, London (England), Planet Harrods restaurant.

Paris Area, France

"A Machine Tool Company"Management and update of the database with all customer information and prospects in Europe, Scandinavia, North and South America.

Master'S Degree, International Business/Trade/Commerce

Project of final year of Master CVB DISTRIBUTION (France) Organic meat trader : contribution to the development of the company.

Bachelor'S Degree, Foreign Languages And Literatures, General

One-year-exchange Erasmus, London - United Kingdom Major in foreign languages and literature.

Bachelor'S Degree, Foreign Languages Applied To International Trade (L.E.A.) English/Spanish

Bachelor degree in Foreign Languages Applied to International Trade (L.E.A) - Langues Étrangères Appliquées English/Spanish