Solenn De Lapasse Email & Phone Number

Toronto, Ontario

Worldwide French consulting firm, specialized in Financial Services, IA, Data, Energy / Transport- project of Data analysis to optimize advertising campaigns for a jewelry company- Insurer audit - checking compliance with new regulations / It process / Accounting process and Financial verification- Benchmark and market study about Energy Management System

Toronto, Ontario, Canada

Ville De Paris, Île-De-France, France

==> ARVAL – BNPP (Car leasing) – Corporate Marketing Department – Since May 2022Objective: Creation a new Flex offer for all ARVAL countries: “subscription offer” and set up a Front End with a digital customer journey => Flex Offer availble in production for 2 countries- Analysis of the mobility market and ARVAL's product portfolio,- Definition of a flex value proposition / digital customer journey,- Analysis of existing IT solutions (internal / external) to create… Show more ==> ARVAL – BNPP (Car leasing) – Corporate Marketing Department – Since May 2022Objective: Creation a new Flex offer for all ARVAL countries: “subscription offer” and set up a Front End with a digital customer journey => Flex Offer availble in production for 2 countries- Analysis of the mobility market and ARVAL's product portfolio,- Definition of a flex value proposition / digital customer journey,- Analysis of existing IT solutions (internal / external) to create Front End- Lead the RFI process: selected external supplier RIDECELL (American company).- Set up project management: governance, planning, budget monitoring (IT 1M€ Business 630K€) and integrate the project into ARVAL's internal decision-making processes.- Manage the collection of customer requirements, monitor the formalization of mockups with the UI and UX teams, monitor the development schedule and coordination between teams.- Organize presentation sessions for ARVAL countries and partner manufacturers.- Plan the deployment strategy: define the selection criteria for the next countries where the tool will go live (4 countries in 2024) and create a deployment kit to capitalize on the work done. Show less

Ville De Paris, Île-De-France, France

==> Commercial / business action: o Responsible for La Banque Postale customer account, definition of annual action plan and annual sales, follow-up of sales actions, customer appointmentso Customer meetings and drafting of request of proposal response.==> Hierarchical Manager of 5 FTEs: In charge of annual evaluations, definition of annual targets, selection of staffing (choice of assignments), and HR matters==> Part of the Hiring internal team

Ville De Paris, Île-De-France, France

==> ARVAL – BNPP (Car leasing) – France Marketing DeptObjective: go live a unique digital platform centralizing all the Group's car financing solutions ARVAL, BNPP, Personal Finance (leasing with or without purchase option at end of contract and car loan): Mobility4You• Set-up project management: governance, planning, budget follow up (IT 400K€ Business 600K€)• Define the ARVAL customer journey on the front end: launch of the offer Mobility4You national scope (France) June… Show more ==> ARVAL – BNPP (Car leasing) – France Marketing DeptObjective: go live a unique digital platform centralizing all the Group's car financing solutions ARVAL, BNPP, Personal Finance (leasing with or without purchase option at end of contract and car loan): Mobility4You• Set-up project management: governance, planning, budget follow up (IT 400K€ Business 600K€)• Define the ARVAL customer journey on the front end: launch of the offer Mobility4You national scope (France) June 2023• Structure the sub-project “unique call center” that can meet all customer needs, draw up a framework, business plan and a TOM: One Voice in production early Q1 2024• Optimize sourcing process, identify areas for improvement ==> La Banque PostaleObjective: Reduce the number of frauds by defining new antifraud scenarios and rules• Carry out a study of existing anti-fraud tools: over-simplified rules and poor customer communication, making it impossible to counter fraudsters' attacks.• Define the roadmap for integrating new scenarios and antifraud rules.• Monitor the impact of new anti-fraud rules on business.==> Benchmark of operating expenses – Caisse Epargne• Framing and steering the project (preparing and leading meetings, etc.)• Analysis of current expenditure levels• Identification of ways to optimize costs, valuation of savings and reporting to the DG==>La Banque Postale Executive managementObjective: Definition of the new organization of LBP's IT Department in coordination with executive management: Restructuring of IS depart & integration of SAFE method.• Set-up project management: governance, planning, budget follow up.• Define a new organization/structure, specify the functional scope and content of the new departments to match the business organization and integrate agility at scale: 6 design departments / 4,000 employees reassigned. Show less

Ville De Paris, Île-De-France, France

==> Commercial / business action: o Responsible for La Banque de France customer account, definition of annual action plan and annual sales, follow-up of sales actions, customer appointmentso follow-up of offer drafting (car leasing), definition of a commercial strategy, customer meetings and drafting of RFP responses and customer referencing==> Hiring o In charge of managing and steering recruitment for the Bank and Insurance practice - 3 years: annual recruitment… Show more ==> Commercial / business action: o Responsible for La Banque de France customer account, definition of annual action plan and annual sales, follow-up of sales actions, customer appointmentso follow-up of offer drafting (car leasing), definition of a commercial strategy, customer meetings and drafting of RFP responses and customer referencing==> Hiring o In charge of managing and steering recruitment for the Bank and Insurance practice - 3 years: annual recruitment target: 100 juniors and 40 trainees o Continuous optimization of processes, implementation of communication actions==> Hierarchical Manager of 15 FTEs: In charge of annual evaluations, definition of annual targets, selection of staffing (choice of assignments), and HR matters Show less

Paris

==> Mission for BNPP CIB BNPPObjective: Set up a single credit process (End to End Credit Chain) for all BNPP countries (50 countries).• In charge of managing the “Document Management » stream => implement a unique document storage tool for the entire credit flow (worldwide) - Agile method program – 140 contributors (including SME located in several countries)• Manage stream planning, identify, and share risk and workaround solution, follow adhesions with the other stream of… Show more ==> Mission for BNPP CIB BNPPObjective: Set up a single credit process (End to End Credit Chain) for all BNPP countries (50 countries).• In charge of managing the “Document Management » stream => implement a unique document storage tool for the entire credit flow (worldwide) - Agile method program – 140 contributors (including SME located in several countries)• Manage stream planning, identify, and share risk and workaround solution, follow adhesions with the other stream of the E2E program and connected project.• Participate in and lead weekly meetings with business and IT sponsors.• Define a unique document storage solution, define a unique process flow, identify all local constraint (local low, compliant) – monitor IT developments: SharePoint – 3 pilot countries (one per region: Europe, Asia and US).• Define deployment strategy and schedule - formalize deployment kits to enable local teams to be autonomous: 3 years of deployment.==> Mission for Société GénéraleObjective: Digitalization all private customer credit process (25 processes)• Adapt agile work method to bank organisation constraints to analyse and improve private customer processes, identify, and prioritize changes and define a roadmap for production roll-out => 25 process reviews - coordination of legal, IT and business teams• Formalize a deployment roadmap and master plan for the real estate credit process.• Structure the work of gathering business needs and monitoring the mission.==> Mission for Caisse Epargne Rhône Alpes regional bankObjective: Reorganization of the Credit Middle Office and Back Office• Set up and manage the project (preparation and facilitation of management meetings, etc.).• Analysis of organizations and processes, definition of change scenarios and impact studies.• Prepare support for various internal HR bodies to present the transformation plan in relation with COMEX members: agreement of social instances. Show less

==> Mission for Natixis Car Lease group BPCEObjective: Transfer the Natixis Car Lease Front Office activity – Sales team (Paris - France) to the Natixis Inter Epargne call center (Caen – France) => Leasing Front Office activities outsourcing• Frame the project in relation with the sponsor (DG Natixis Car Lease and DG Natixis Lease)• Draft specifications, identify and evaluate implementation scenarios.• Prepare, with the HR Director, project presentation through internal… Show more ==> Mission for Natixis Car Lease group BPCEObjective: Transfer the Natixis Car Lease Front Office activity – Sales team (Paris - France) to the Natixis Inter Epargne call center (Caen – France) => Leasing Front Office activities outsourcing• Frame the project in relation with the sponsor (DG Natixis Car Lease and DG Natixis Lease)• Draft specifications, identify and evaluate implementation scenarios.• Prepare, with the HR Director, project presentation through internal validation committees (social).• Define the target operating model, the inter-entity rebilling system, and all operational processes.• Plan operational implementation: recruitment of 10 sales staff, co-construction of training courses and ensure change management.• Monitor the operational launch and participate in the construction of management tools.==> Mission for Natixis Car group BPCEObjective: Confirm market trends in preparation for the launch of a long-term leasing offer for private customers.• Perform a marketing study (quantitative and qualitative) and analyse competitive offerings.• Deliver the target offer, distribution, and operational model.• Led the target functional architecture and impacts, and production of a business plan.• Set up the project management (organization, preparation of workshops and facilitation and drafting of final go / no go deliverables): Long Term Rental offer live for Private user. Show less

==> Mission for Crédit Agricole Leasing FactoringObjective: deliver recommendations on the evolution needed for the factoring IS.• Achieve a gap analysis between existing IT tools and business needs.• Initiate RFPs and help Managers to select a new factory tool.==> Mission for Caisse des DépôtsObjective: Monitor bank cheque processing activity and related processes by creating management tools• Produce indicators/reports to monitor the quality of service of the… Show more ==> Mission for Crédit Agricole Leasing FactoringObjective: deliver recommendations on the evolution needed for the factoring IS.• Achieve a gap analysis between existing IT tools and business needs.• Initiate RFPs and help Managers to select a new factory tool.==> Mission for Caisse des DépôtsObjective: Monitor bank cheque processing activity and related processes by creating management tools• Produce indicators/reports to monitor the quality of service of the 2 new bank cheque processing services: in particular, monitor customer complaints, routing, and production.• Secure production start-up, support operational staff.• Draft documentation related to the Business Continuity Plan==> Mission for La Banque Postale - Risk Dept.Objective: implement a tool (SOPRA) to manage guarantees received for private customer real estate credit• Set-up project management: governance, planning, budget follow up.• Centralize and analyse business requirements, identify constraints linked to French regulations.• Oversaw technical developments / implementation and manage the acceptance process (testing phase).• Define and manage deployment strategy, change management (training).==> Mission for BNPP - Compliance Dept.Objective: implement a tool to ensure business continuity: tool selected and implemented Fact 24 Show less

Ville De Paris, Île-De-France, France

==> Mission for AXA - Trainee Dept. – 18 monthsObjective: Outsourcing the support functions of a training department

Ville De Paris, Île-De-France, France

==> Mission for Credit Agricole CIB, Marketing Dept.Objective: Have a marketing communication sheet for each new product and an operating guide==> Mission for Caisse d’Epargne Haute-Normandie, Organization Dept.Objective: Update all Front Office processes => Merger preparation==> Mission for Credit Agricole Insurance Objective: Process optimization"customer request"

Mastère, Stratégie D'Entreprise

Bac +4, Commerce International