Lesley B. Email & Phone Number

Brentwood, Gb

Paddington London

Farringdon, London

Providing a variety of high level administrative and project support to ensure the delivery of a professional service to clients.SENIOR STAKEHOLDER MANAGEMENT: Providing extensive diary management and travel arrangements (including researching logistics and booking flights and hotels) to ensure Partners and Directors are where they need to be at the right time.CLIENT RELATIONSHIP MANAGEMENT: First point of contact for clients when co-ordinating online and in-person meetings with the Senior Management Team.PROJECT MANAGEMENT: Supported 18 projects over eight months and currently involved in five concurrent ones (Competition & Markets Authority, Save the Children, Cartrefi Conwy, Ealing Council and Association of Directors of Adult Social Services).COMMUNICATIONS: Handling incoming correspondence and responding in a professional and efficient manner on behalf of the Partners.EVENTS MANAGEMENT: Assisting in the planning and organisation of internal all-staff events and those involving associates and clients to ensure their smooth running and success through provision of catering and necessary resources.OFFICE MANAGEMENT: Ensuring the office, equipment and facilities are functional and kept maintained.

Liverpool Street, London

Providing administrative support in a fast paced catering environment where the client is king:SENIOR STAKEHOLDER MANAGEMENT: Close working with the Executive Head Chef and Head Chef on their menus to ensure accurate labelling of food as per the legal requirements of Natasha's Law. CLIENT RELATIONSHIP MANAGEMENT: Creating weekly client Power Point digital screens and desktop menus. Attending and taking minutes at client meetings, as well as for ad hoc meetings at other sites.HR: Onboarding new starters and processing leavers. Extensive use of Excel for tracking agency bookings, worked overtime, client requests, consumption data, training courses, and sickness and annual leave.FINANCIAL ACCOUNTING: Reconciling and submitting monthly expenses reports, generating POs and processing invoices on Caternet.COMMUNICATIONS: Corresponding with HR, IT and Payroll teams regarding staff-related queries and issues.ADMINISTRATION: Arranging couriers and weekly taxis, booking in and welcoming visitors, and providing ad hoc assistance at client events and to the front of house and kitchen teams as necessary.

Brentwood, Essex

Reached out to prospective clients to analyse their business processes and educate them on the benefits of various software solutions and platforms to assist in business growth, effective system and data management, cost reductions and increased profitability. CLIENT RELATIONSHIP MANAGEMENT: Worked with Robosol's CRM to populate, segment and manage database of leads and opportunities to ensure effective prospecting through to sales lifecycle. COMMUNICATIONS: Educated prospective clients on the benefits of ERP / CRM solutions for their business e.g. Microsoft Dynamics 365 Business Central and Robosol's own add-ons and services. RECRUITMENT: Gathered business intelligence on each qualified lead and used engagement tactics across digital channels to manage opportunities according to business priorities, capacity and demand in order to deliver a high volume of outcomes that drive bottom line profitability.

Chelmsford, Essex

Providing support to the directors and ensuring that the business remains profitable:ADMINISTRATION: Sending out timely written communications, lettings agreements, and other relevant documentations pertinent to the properties.CLIENT RELATIONSHIP MANAGEMENT: Engagement with tenants, letting agents and tradesmen to ensure the properties are kept maintained and fully occupied.FINANCIAL ACCOUNTING: Collating bank statements and invoices to send to accountants for preparation of End of Year accounts.

Westminster, London

Engagement with Government and industry information security analysts:ADMINISTRATION: As Secretary of the User Group (the founding members of CiSP), arranging quarterly meetings, preparing and collating supporting information and documentation for meetings, and taking minutes and actions of meetings for distribution.SENIOR STAKEHOLDER MANAGEMENT: Ad hoc reporting to the Directors to support Central Government requests for information.CLIENT RELATIONSHIP MANAGEMENT: Collaborative working with other government departments and trade partner associates in developing recruitment strategies of new members including FTSE 100 / 250 and critical national infrastructure companies.COMMUNICATIONS: Representation of CiSP at cyber-security events through provision of briefings and membership advice (Defence Information 2014 and Information Exchange 2014).TRAINING: Management and training of CiSP Support Team resource.RECRUITMENT: Held a prominent role in launching and establishing two new organisations through successful recruitment of more than 3,000 CiSP members from over 1,200 organisations to join the Collaborative Environment (a platform for sharing cyber-security information and knowledge), for whom I was the main point of contact between our in-house 'Fusion Cell' (industry experts) team.EVENTS PLANNING & PROJECT MANAGEMENT: Lead in planning and management of CERT-UK / CiSP events including developing a pilot training day event, rolled out across nationwide Regional Organised Crime Units and regional nodes in Northern Ireland, Scotland and Wales.

Whitehall, London

Deputy to a Chartered Accountant responsible for providing section reports at branch and organisation meetings:ADMINISTRATION: Loggist for ad hoc incident management exercises attended by the Director General and directors in preparation for a national crisis and the UK threat level being raised.SUPPLIER MANAGEMENT: As Section Buyer, purchasing crucial products and services in preparation for the 2012 Olympics.FINANCIAL ACCOUNTING: Responsibility for estates management and section accounts - Profit & Loss, balance sheet, accruals and prepayments, bank statement reconciliation and invoices. Co-ordinating financial payments of utility bills for all organisational buildings across multiple UK locations. Submitting quarterly returns to HMRC. Quarterly invoicing of tenants.TRAINING: Training section managers how to understand their individual accounts.PROJECT MANAGEMENT: Point of Contact for the section's bank and lead in the project to implement paperless banking and efficient electronic payment of section suppliers.

Chelmsford, Essex

Providing support to the Corporate Communications Team:ADMINISTRATION: Collating evidence and collaborative working with the Section Head in completing the application entry for Chelmsford's successful city status bid. Writing award entries for approval by the Team Manager - for which one was a finalist (3ft People Festival).SUPPLIER MANAGEMENT: Liaison with community stakeholders, local press, photographers, graphic designers and printers.COMMUNICATIONS: Copywriter and Editor of the Council's internal monthly magazine. Production of internal and external marketing and publicity materials.FINANCIAL ACCOUNTING: Responsibility for raising Purchase Orders, handling invoices and other team finance administration.EVENTS PLANNING: Planning, management and support of events e.g. local elections and the 21st World Scout Jamboree Centenary attended by 38,000 at Hylands Park.

Chelmsford, Essex

Assisting customers with their decision making process to meet and exceed sales targets and profit margins:ADMINISTRATION: Managing stock by ensuring amount ordered matched those delivered, and that members of staff put them out on the shop floor in a timely manner. Serving customers on the EPOS systems.CLIENT RELATIONSHIP MANAGEMENT: Planning and creating visually attractive seasonal window displays to entice customers into the store, ensuring the shop floor is strategically arranged to enable customers to flow freely between different sections, and assisting customers with their decision making process to ensure they feel confident in reaching the correct decisions according to occasion, budget, style choices and body type.

Borough, London

Providing support to the HR Research Team, and on occasion, the wider organisation:ADMINISTRATION: Attending focus groups and taking minutes of interviews and discussions. Formatting and proof reading PowerPoint presentations.REPORT WRITING: Writing monthly reports for clients including the Ministry of Defence, the UK Passport Service, the BBC and various private corporations. Checking facts and figures, and proof reading reports written by other teams.EVENTS PLANNING: Providing support to the Events Team by issuing invitations and collating RSVP responses.

Chelmsford, Essex

ADMINISTRATION: Answering phone calls and management of email inbox. Updating electronic contact details. Creation of a systematic and secure filing system of paper documents.PROJECT MANAGEMENT: As part of my GCSE Information & Communication Technology coursework, I took the initiative to plan and create an electronic contacts database which made storage, retrieval and amendments of data more efficient.

Bachelor Of Arts (Ba), Business, Management, Marketing, And Related Support Services, Ba (Hons) 2:1

Activities and Societies: Elected Student Representative (2003-2004 and 2005-2006) Writer and contributor for the student newspaper.

High School, A-Levels: Information & Communication Technology, Classical Civilisation, Spanish, General Studies, 11 Gcses - 10 At Grades A-B Including Mathematics (A) And English (B)

Activities and Societies: Sixth Form Prefect