Studying Social Science at the University of Cape Town fueled my fascination in human behaviour, group dynamics, and more specifically, helping people to realise & achieve their purpose. But it was while volunteering as a facilitator for a peer education program on campus, that I realized the powerful impact of combining strategy with interpersonal skills to solve real problems. I am an experienced Customer Relationship Manager & Account Manager, across various industries (B2C & B2B). I am highly experience in Customer Relationship Management strategies & Social Media Community Management. In addition, I have experience in the Education sector, having worked as a Student Advisor & Course Consultant for some reputable higher education institutions. I have the ability to fully understand clients' business and needs and provide strategic recommendations that align with their business goals and objectives while upselling the companies offerings. In addition, my strengths are being known as a ‘go-getter’, intellectual, self-motivated, and confident, while remaining agile and open to changeOutside of work, I enjoy travelling, I'm a wine-enthusiast, and an aspiring entrepreneur.
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Account ManagerYouknow Technologies Aug 2023 - Oct 2024Centurion, Gauteng, South Africa -
Account ManagerSocial Places May 2022 - Jul 2023Cape Town, Western Cape, South Africa· Customer Account Planning
· Monthly Client Meetings
· Customer Strategies, Plans & Implementation
· Communicating Client Feedback to Social Places Digital and Management Teams
· Identify and communicate further opportunities for new products and integration.
· Client OnBoarding and Project Management
· Client Dashboard Training
· Monthly customer reporting -
Customer Community ManagerSports Science Institute Of South Africa (Ssisa) Mar 2021 - Apr 2022Cape Town, Western Cape, South AfricaCustomer Relationship Manager. Social Media Accounts Manager.Loyalty Programme Manager. Overall Customer Community management -
Customer Engagement SpecialistVirgin Active South Africa Feb 2020 - Feb 2021Cape Town Area, South AfricaSocial media management & reporting, communitymanagement, query resolutions, member database management, ad-hoc operational duties -
Enrollment Specialist2U Feb 2018 - Feb 2020Cape Town Area, South Africa -
Student AdvisorMancosa Aug 2016 - Feb 2018Cape Town Area, South AfricaAdvisor to students for the enrolment onto MANCOSA's distance, part-time and full-time learning programmes. Schools & Corporate marketing of MANCOSA programmes.
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Student AdvisorIntec Education College Aug 2015 - Nov 2016Cape Town Area, South Africa
Solethu Coka Education Details
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Bachelor Of Social Science In Social Development, Religious Studies & Sociology.
Frequently Asked Questions about Solethu Coka
What is Solethu Coka's role at the current company?
Solethu Coka's current role is Account Manager. Customer Relationship Manager. Community Manager..
What schools did Solethu Coka attend?
Solethu Coka attended University Of Cape Town.
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