Sol Fernández Email & Phone Number

Guadalajara, Jalisco, México

Ensuring that the content that Customers want gets from Authors to Customers as frictionlessly and efficiently as possible, while maintaining Envato’s standards of quality and integrity.● Data & Metrics Coordination.● Produce periodic summary reports for Content Operations management and stakeholders.● Produce regular performance reports for individual team members.● Facilitate and drive team data analysis for opportunity discovery, work valuing and costing, and visibility into team activities.● Liaise with supporting team members, Content Planning & Business Intelligence and/or stakeholders to ensure effective and efficient delivery of reports and metrics.● Coordination of recruitment activities including managing recruitment pipelines in Greenhouse and booking of interviews.● Screening applicants against defined criteria.● Administrative Facilitation.● Other administrative tasks as required.

Guadalajara Centro, Jalisco, Mexico

Customer service, reservations, negotiation, documentation analyst, communication with customers, land providers, shipping lines and customs agents.Contact with providers to move the goods from Mexico to other countries, have contact with the provider and customer to get the best communication and be informing to customer about their cargo, the status and the arrive to destiny.● Coordination of shipments request of exportation.● Knowledge about ocean freight services, shipping lines, land services, dangerous goods requirements, general cargo and consolidated cargo.● Exportation services from Mexico to all the world.● Manage expediency of shipments● Booking requests.● Land providers requests.● Customs clearance requests and requirements.● Constant contact with provider and customer.● Analyze what is the best option for customer to export the goods.● Customer care and customer satisfaction.● Advising to customer about information like a restriction ofthe goods, documents that they need, time of requests and all the processes that we handle.

Guadalajara, Jalisco, Mexico

Analyzing costs and benefits of exportation with the shipping lines, land freights, customs agents to get the better option for the customer and get a profit for the company too, know what the customer needs and search the best service for them, convince the customer that we have the best service and quality in costs.● Costs of exportation.● Negotiation with shipping lines.● Knowledge about maritime routes.● Analyze costs and compare with other providers.● Customer service requires from customer and offer the better option.● Knowledge about customs agents at ports.

*Customer service of Nextel and Sprint telephone lines to customers in USA. *Advisor for customers lines use, payments, services and new equipment.

Bachelor'S Degree, International Business/Trade/Commerce

Education record