Solfrid Govender Email & Phone Number

London Area, United Kingdom

Training AI models. Working on a number of exciting projects to train multilingual AI systems. These projects include writing, ranking and evaluating AI chatbot prompts.

London, England, United Kingdom

Promoted from Sr. Manager of EMEA support to Global Director for Support at Lightspeed Commers, a cloud-based commerce platform designed for retailers and restaurants, providing point-of-sale, e-commerce, and inventory management solutions to streamline operations and enhance customer experience. Leading across two verticals and overseeing operations in five offices and two BPOs. Leading a team of approximately 70 members, including team managers, team leads, senior agents and individual contributors to deliver exceptional customer service and support across email, phone and chat.

London Area, United Kingdom

London, United Kingdom

Approached by a front-runner in the E-invoicing industry to run a multilingual sales and enrolment team, facilitating invoicing services for a large number of Blue-chip clients. Arrived when the company was looking to make changes and set up new internal procedures for the sales team, which gave me a chance to influence change from the ground up.

London, United Kingdom

Recruited to lead Customer Service for the UK’s Largest ‘Man & Van’ clearance operation. I was brought into the group through a major growth phase and off the back of winning the UK’s Business of the Year at the British Chamber of Commerce Awards in 2017. Challenged to deliver top-to-bottom line improvements, I have led significant change to improve the commerciality, effectiveness and performance of customer channels.

London, United Kingdom

Build a brand-new Inside Sales department with commercial responsibility for EU channel. I led a competitive recruitment campaign to select the very best talent to hit the ground running. Unifying the team together and focusing in on the Nordic, Central Europe and UK pipelines. I delivered immediate improvements in service, procedures and account retention.

London, United Kingdom

Embodying the vision and style of the high-end interior design company, I managed the Danish channel developing demographic-specific customer service, experience and communication strategies. Developing channel-building customer strategies, I recruited a further 5 FTEs to meet customer demand and coached the team to benchmark customer satisfaction results.

London, United Kingdom

Following the Philips Campaign, I served as the Customer Service Manager for the Scandinavia Nokia Campaign team, including the challenges of redundancies and relocation of the campaign from the UK to Bulgaria. From unit set-up to full functionality, I embodied the brand’s voice and vision in the design and delivery of channel communication, customer and community strategies to deliver a significant uplift in social channel metrics.

London, United Kingdom

Managing social media and marketing analytics through the Change Project for Philips, I met the challenge of executing a new online strategy for the Philips Facebook page. Using data-driven approaches to campaign execution, I dived into the demographics of the Philips Avent Baby channel identifying targeted campaign and communication strategies to deliver engagement uplift.

London, United Kingdom

Master'S Degree

Civil Engineering, Masters, Urban Design