- Assigning tasks to operatives, setting project date completions, and delegating responsibilities. Monitoring the work of the team to ensure it meets standards. - Overseeing contract projectson construction sites, and ensuring they meet deadlines. - Ensuring compliance with safety regulations and conducting daily inspections. - Creating and managing schedules, and organizing work activities. - Overseeing the ordering and delivery of building materials.

Collaborate with stakeholders, contractors, and surveyors to ensure project milestones are achieved efficiently.Oversee two contracts, managing operative diaries, subcontractor bookings, asbestos validations, and survey reports.Ensure 90%+ project completion rates through effective KPI monitoring.Provide regular progress updates and facilitate weekly meetings to maintain alignment.

Customer Excellence – Ensured service standards were achieved on a daily, weekly, and monthly basis for the following customer access channels, telephone, face to face, email and written correspondence. Contract Management Support – Supported management with contractor monitoring for day-to-day repairs as well as out of hours. Coaching and Mentoring – Was tasked with training new starters. I monitored and coached them through their probationary period achieving a 99% success… Show more Customer Excellence – Ensured service standards were achieved on a daily, weekly, and monthly basis for the following customer access channels, telephone, face to face, email and written correspondence. Contract Management Support – Supported management with contractor monitoring for day-to-day repairs as well as out of hours. Coaching and Mentoring – Was tasked with training new starters. I monitored and coached them through their probationary period achieving a 99% success rate in probation passed. Customer Satisfaction & NPS– Ensured First contact Resolution and high customer satisfaction and NPS. Achieved a 93% Customer Satisfaction rating, exceeding the previous year’s 88% Customer Satisfaction. Budget Management – Reviewing quotes from contractors, raising purchase orders, and working with area managers to manage, allocate and reduce costs, by effectively splitting works with our inhouse operatives. This helps manage both WIPs and keep costs low. Show less

Project - Working on the Payment Journey for residents to make rent payments and service charges more user friendly on desktop.Role - Reporting to the head of digital. Analysing research data gathered, preparing sitemaps, competitor research and providing design solutions to interface.

Designing onliine promo content of events, reaching over 14k follower base.Creating visual content for arts, worship and networking ministiries, driving customer engagement by 30% increase in attendance across the UK, and 5% increase in placing membership.Leading a small team in designing content, increasing productivity by 40%.

Working with 3 Roofing contractors, I managed their work orders, invoices and follow on jobs by clearing over 90% of their WIPs daily.Managing operative dairies, and assisting Line Manager in admin.

Achieving daily targets of answering and resolving over 95% of calls relating to housing repairs. Providing a responsive service to customers, raising orders and queries, as well as dealing with daily contract administration. Managing operative diaries, booking appointments, allocating works to the available operatives, and following works from start to completion, liaising with residents to schedule availability.

Working independently with 5 clients from various industries. Designed online content that grew the following by 10%. Presenting final design concepts, specifications for fonts, images, colors, text and layout to management for feedback.

Conducted research to improve app usability, by interviewing users, user testing, affinity diagrams and CJM. Made a target of UX improvements for a 10% increase in membership subscriptions.Implemented a style guide & user friendly interface, that decreased user tasks from 1 minute to 20 seconds.

Digitally painted the indoor theatre background environment, for a music video called Soul Jump - Never Give Up, which generated over 127 thousand views.