At OpiSafe, we believe opioid-related addiction and deaths are preventable. We are the leading solution provider of platforms designed to manage the opioid response for prescribers, dispensers, public health agencies, first responders and the general public.

API / backend software development of benefits administration application using LAPP (Linux, Apache, PostGresSql database, PHP 5) software development and Agile (scrum and kanban). Common toolbox includes Git repository, Atlassian (Jira / Bitbucket / Confluence), Vagrant, and Apigility,

Rising Sun Distillery is a Denver craft distillery located in downtown Denver specializing in hand-crafted spirits including Vodka, Gin, Eau De Vies, and Brandy made from scratch using local and organic ingredients.

I improve the overall customer experience by identifying and implementing changes that make software applications and the processes we use to support them better. I partner with Oracle software development and program management throughout the software development lifecycle to improve the supportability characteristics of Oracle products. I use business intelligence analytics and data to design tools and processes that:1. Keep preventable issues from reaching customer.2. Help customers recover from issues with minimum business impact.3. Increase Oracle’s ability to quickly and effectively resolve customer issues.Achievements· Designed, rolled-out, managed, owned, service request Rediscovery Elimination Action (REA) initiative. This effort was aimed at reducing service request rediscovery in our help desk by having support engineers take action to document issue solutions and prevent future service requests from occurring. Introduced process to three major product lines including EnterpriseOne, PeopleSoft, and Fusion Applications. Over 200+ users on the system. This effort accounting for 16.5% of all SRs in these areas. 2,617 SRs were avoided and the realized net benefit was $1,427,426. · Lead design, development, communication meetings, demos, rollout, and support of internal web application with 200+ user community (using JAVA J2SE, JSF, JavaScript, Oracle DB, WebLogic web server). The application catalogs and tracks new requests for diagnostic tools & resources and allows Oracle support engineers to quickly locate the tools & resources to help with customer technical service requests. · Innovated approach to Knowledge Management by creating and publishing dynamic, online, context-based Q&A troubleshooting guide (using HTML & JavaScript) to help Oracle Fusion Applications customers understand when and how to use self-help and integrated product diagnostic tools.