I determine and formulate policies and provide the overall direction of the company. I plan, direct, and coordinate operational activities, such as the finances, budget, policies with the help of the staff. Prepare and present reports concerning activities. Implement correct action plans to solve organizational or departmental problems. Analyze operations to evaluate staff performance and meeting objectives. Direct and coordinate activities concerned with production, pricing, sales, and services.

Assisting small business owners maximize their business needs.

Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals. Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs. Created, maintained, and entered information into databases. Used computers for various applications, such as database management or word processing. Operated office equipment, such as fax machines, copiers, and phones systems and arranged repairs when equipment malfunctioned. Set up and maintained paper and electronic filing systems, recorded information, updated paperwork, and maintained documents. Operated electronic mail systems and coordinated flow of information, internally or with other organizations. Scheduled and confirmed appointments for clients, customers, or supervisors. Maintained scheduling and event calendars. Supervised other staff and provided training and orientation to new staff. Performed payroll functions, such as timekeeping information, processing, and submitted payroll

Conferred with customers by telephone or in person to provide information about products or services, took or entered orders, canceled accounts, or obtained details of complaints. Checked to ensure that appropriate changes were made to resolve customers' problems. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Completed contract forms, prepared change of address records, or issued service discontinuance orders, using computers.

Sold goods or services door-to-door or on the street. Produced financial and market intelligence by querying data repositories and generated periodic reports. Devised methods for identifying data patterns and trends in available information sources.

Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Planned, directed, or coordinated the operations of public or private sector organizations. Duties and responsibilities included formulating policies, managing daily operations, and planning the use of materials and human resources. However, my responsibilities were a little to diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, human resource or administrative services.