Ahmad Solihin Email & Phone Number

Kuala Lumpur, My

- Enhanced fraud prevention through proactive detection, investigation, and analysis, minimizing losses.- Conducted real-time monitoring of transaction queues to identify suspicious or high-risk transactions.- Utilized data analysis techniques to uncover fraud trends.- Collaborated with business to update compliance programs and transaction monitoring systems to address emerging threats.- Monitored customer transactions for potential unlawful activities.- Prioritized and resolved queued transactions within service level agreements, mitigating revenue losses.- Analyzed account and transaction patterns to identify money laundering and terrorism financing trends.- Stayed informed about industry trends related to money laundering and terrorism financing.- Recommended anti-money laundering and terrorism financing measures based on evolving transaction patterns.- Conducted screening of business customers and end-users for Politically Exposed Persons (PEPs), sanctions, and adverse media.- Evaluated the quality and accuracy of KYC information.- Generated suspicious activity reports and risk management reports.- Performed additional duties to support fraud prevention and compliance efforts.- Utilized quantitative skills to make strategic decisions.- Provide clear direction and communication to staff, suggesting improvements for enhanced customer satisfaction.- Oversaw call center operations, including staffing, training, scheduling, and performance recognition initiatives.- Actively participated in projects aimed at processes enhancement.- Established and enforced work procedures aligning with company and departmental standards to support strategic goals.- Worked closely with teams to address internal consultations, resolve customer escalations, and manage communications during service disruptions.- Defined team structure, workflow, and system requirements, fostering innovation and efficiency.

Malaysia

Malaysia

Ensuring no financial losses arising from penalty from Regulators on Anti-Money Laundering / Counter Financing of Terrorism Regime particularly on Customer Due Diligence, On-going Due Diligence, and Enhanced Due Diligence.

Kuala Lumpur, Malaysia