- Gather, analyze, and document business requirements from stakeholders.- Translate business needs into clear, actionable user stories and tasks in JIRA.- Prioritize and refine the product backlog.- Facilitate sprint planning sessions to ensure smooth execution of project goals.- Monitor and track sprint progress, adjusting plans as necessary to meet objectives.- Conduct regular reviews and feedback sessions to refine requirements and improve processes.- Assist in identifying areas for process improvement and optimization.

- Lead the design and execution of strategic career development initiatives.- Oversee the creation and delivery of workshops, mentorship programs, and networking events, enhancing community engagement and professional development.- Arrange and manage a comprehensive mentorship program for members.- Collaborate with stakeholders to align programs with participants' evolving career needs.- Drive engagement, innovation, and success in building a vibrant career-focused community.- Build and maintain a robust network of for Chinese-speaking professionals across Australia.

• Implemented agile methodology, delivering the Minimum Viable Product (MVP) in 3 months for company website. This efficiency resulted in a 40% reduction in time-to-market, enhancing the company's competitive edge and ensuring rapid customer engagement.• Leveraged insights to boost conversion rates by 80% and increase website traffic by 120% within 2 months post-public launch which amplified the online presence, enhancing brand visibility and engagement. • Managed team to maintained an online presence across diverse social media platforms. Achieved a 55% to website traffic through social media conversions, fortifying a stronger connection with the target audience.

• Led 2 geographically dispersed squad teams based in India, Singapore and Hong Kong.• Managed digital application (ibanking and mbanking) with 200,000+ active users.• Delivered regulatory projects with tight timeline and hard deadline.• Identified and applied appropriate governance approach and controls to assigned projects. • Handled ad-hoc incidents that having high severity impact to customer and urgency to release to production.• Coordinated with multiple technical system owners for business initiatives and manage stakeholders.• Arranged weekly meeting to update senior management and stakeholders on highlighted issues and risks.• Participated in payment and investment domain and drive project delivery.• Delivered monthly and ah-hoc releases as a Release Manager and pre-production preparation. • Coordinated load test, penetration test, prepare implementation plan and walkthrough. • Followed bank guideline to seek approval from compliance, network security, outsourcing, risk team for project approval.• Followed regional direction for project delivery and transformation on domain model.

• Participated in payment domain to deliver payment, remittance projects and coach squad team.• Planned roadmap with stakeholders and confirm coming year resource and budget.• Managed project financial, including timely milestone claims and invoicing, to prevent underspent or overspent. • Managed vendor to maintain longterm relationship, cost negotiation, reduce vendor-related risks, negotiate contracts and scope of work.• Coordinated tech teams, vendors and internal stakeholders to define requirement and drive detailed design, scoping, estimations and project delivery milestones.• Managed interdependencies and coordination across work streams to ensure risks and issues impacting the roadmap are monitored and mitigated. • Managed the delivery of the roadmap, supporting and promoting agile planning process.

• Managed digital eChannels with 200,000+ active users including project planning, risk mitigation and delivery.• Collaborated with business users for requirement gathering and analysis.• Managed the process of requirements identification, definition and sign‑off and ensure traceability through requirements, design and testing.• Worked with technical team to ensure development is completed in a timely manner.• Managed testers to perform UAT and defects management, and ensure user acceptance completion and certification. • Supported system rollout, deployment and post implementation support.• Managed agile projects via JIRA (for user stories and tasks tracking), Confluence (for documentation and progress update).• Transformed from Waterfall to Agile for project delivery.

• Led the SDLC for insurance company Manulife in digital marking team.• Gathered requirements from end users to deliver quality website enhancement and planned for monthly release.• Supported web master to manage company website with more than 500K monthly visits.• Tracked project regularly to ensure delivery on time, especially compliance related requirements.• Ensured deliverables are of high quality and in compliance with corporate guidelines.

• Involved in business transformation project to improve workflow.• Coordinated with different stakeholders including end users, business development team, developers, solution architect.• Collected and analysed user requirements to provide user requirement specification. • Implemented solution that saving 50% operation cost via a user friendly internal portal. • Participated in project management lifecycle and monitored the project timeline.

• Participated in clients mobile application projects for listed companies and government. • Involved in software development cycle from requirement analysis to post implementation support.• Gathered requirements from clients and manage client expectation on the deliverables.• Closely monitored project timeline in order to meet planned schedule.• Performed technical verification to ensure good quality of delivery. • Prepared user project charter, requirement management plan, UAT test plan, change request and user manual.