So Ling Lam Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

- Gather, analyze, and document business requirements from stakeholders.- Translate business needs into clear, actionable user stories and tasks in JIRA.- Prioritize and refine the product backlog.- Facilitate sprint planning sessions to ensure smooth execution of project goals.- Monitor and track sprint progress, adjusting plans as necessary to meet.

Australia

- Lead the design and execution of strategic career development initiatives.- Oversee the creation and delivery of workshops, mentorship programs, and networking events, enhancing community engagement and professional development.- Arrange and manage a comprehensive mentorship program for members.- Collaborate with stakeholders to align programs with.

Australia

• Implemented agile methodology, delivering the Minimum Viable Product (MVP) in 3 months for company website. This efficiency resulted in a 40% reduction in time-to-market, enhancing the company's competitive edge and.
• Leveraged insights to boost conversion rates by 80% and increase website traffic by 120% within 2 months post-public launch which amplified the online presence, enhancing brand visibility and engagement.
• Managed team to maintained an online presence across diverse social media platforms. Achieved a 55% to website traffic through social media conversions, fortifying a stronger connection with the target audience.

Hong Kong, Hong Kong SAR

• Led 2 geographically dispersed squad teams based in India, Singapore and Hong Kong.
• Managed digital application (ibanking and mbanking) with 200,000+ active users.
• Delivered regulatory projects with tight timeline and hard deadline.
• Identified and applied appropriate governance approach and controls to assigned projects.
• Handled ad-hoc incidents that having high severity impact to customer and urgency to release to production.
• Coordinated with multiple technical system owners for business initiatives and manage stakeholders.

Hong Kong, Hong Kong SAR

• Participated in payment domain to deliver payment, remittance projects and coach squad team.
• Planned roadmap with stakeholders and confirm coming year resource and budget.
• Managed project financial, including timely milestone claims and invoicing, to prevent underspent or overspent.
• Managed vendor to maintain longterm relationship, cost negotiation, reduce vendor-related risks, negotiate contracts and scope of work.
• Coordinated tech teams, vendors and internal stakeholders to define requirement and drive detailed design, scoping, estimations and project delivery milestones.
• Managed interdependencies and coordination across work streams to ensure risks and issues impacting the roadmap are monitored and mitigated.

Hong Kong, Hong Kong SAR

• Managed digital eChannels with 200,000+ active users including project planning, risk mitigation and delivery.
• Collaborated with business users for requirement gathering and analysis.
• Managed the process of requirements identification, definition and sign‑off and ensure traceability through requirements, design and testing.
• Worked with technical team to ensure development is completed in a timely manner.
• Managed testers to perform UAT and defects management, and ensure user acceptance completion and certification.
• Supported system rollout, deployment and post implementation support.

Hong Kong, Hong Kong SAR

• Led the SDLC for insurance company Manulife in digital marking team.
• Gathered requirements from end users to deliver quality website enhancement and planned for monthly release.
• Supported web master to manage company website with more than 500K monthly visits.
• Tracked project regularly to ensure delivery on time, especially compliance related requirements.
• Ensured deliverables are of high quality and in compliance with corporate guidelines.

Hong Kong, Hong Kong SAR

• Involved in business transformation project to improve workflow.
• Coordinated with different stakeholders including end users, business development team, developers, solution architect.
• Collected and analysed user requirements to provide user requirement specification.
• Implemented solution that saving 50% operation cost via a user friendly internal portal.
• Participated in project management lifecycle and monitored the project timeline.

Hong Kong, Hong Kong SAR

• Participated in clients mobile application projects for listed companies and government.
• Involved in software development cycle from requirement analysis to post implementation support.
• Gathered requirements from clients and manage client expectation on the deliverables.
• Closely monitored project timeline in order to meet planned schedule.
• Performed technical verification to ensure good quality of delivery.
• Prepared user project charter, requirement management plan, UAT test plan, change request and user manual.

Master'S Degree, Business Information System

Bachelor'S Degree, Engineering

Logistics Engineering and Supply Chain Management