Duties like development the Services and After Sales department, in all its spheres.Process creation, repair negotiation of products and solutions.Develop and Implement Contact Center Operation (Outsource) and CRM system;KPI’s development, Action in the entire reverse logistics operation, developing new partners (registering Technical Assistances), projects to reduce legal costs, reducing SWAP use and repair time (TAT).Spare parts management;Register and certify electronic products on competent organizations

Duties like development of Service Sales area, including creation of processes and strategies for customers; negotiation of maintenance solutions (extended warranties, preventive maintenance, scheduled repairs); Also development of official accessories brand store (Mercado Livre / Meli) and marketplace (Magazine Luiza, Mercado Livre and Amazon); Negotiation of service provision with the Insurance Companies (Zurich and Cardif);

Duties like analysis of supply contracts, negotiation of SLA's, policies and processes (DOA return and product reoperation); Visit and attendance to main Dealers; Development of analysis (sales x return of goods), creation and management of the main KPI´s in the area.

Responsible for price analysis of electronic products, collect market information and competitor analysis.

Participation in the team responsible for Vale's operations and growth strategies (Coal Mining) in Australia, Mozambique and Colombia.

Duties like collecting market information, competitor analisys, pricing, monitoring sales margins and analyzing supplier claims.

Duties like spare parts' sales, conferences and system order's entry (via SAP) of parts, negotiation of prices and sales volume, coordination of the demand process with planning and production areas.