Alex Solo Email & Phone Number

Melbourne, Vic, Au

Campbellfield

Victoria, Australia

Part of management team/decision maker within the businessDirect supervisor of all warehouse and Manufacture Staff - providing vision, training and leadership to all staff within the Operations TeamManaging company stock forecasting to ensure the creation and placement of accurate and timely purchase orders which meet customer demandsManaging all aspects of export to New Zealand customers, from small parcels to LCLManaging suppliers of international freight services including costs and all matters relating to import of goods from small parcels to LCL to FCL and in betweenEnsure the creation of production plans for inventory adjusted within the organisationManaging inventory levels within company cash-flow forecasts along with minimising slow and obsolete inventory itemsManagement of company IT systems including customer ordering and inventory systems including reporting and streamlining of internal processesEnsure that the customer service team obtain product forecasts from customers to ensure that stock purchasing is managed to customer requirementsAssisting in achieving company targets and budgets in order to maximize profitability throughout staff absences

Port Melbourne

Singlehandedly implemented inventory management and CRM system across Australia and NZ branches (4 sites) and responsible for system management and staff trainingIn charge of delivery and project management including schedule, management of forecasting for resources needed, engaged with and ensured stakeholders’ and customers’ expectations are met and managed efficiently Provide direction, clarity and structure to the project team where ambiguity exists. Set IT project priorities and successfully managed issues and cross project dependencies and conflicts Implemented new and improved on existing processes to cope with developing business needs including staff and turnoverSuccessfully managed, trained and improved performance of customer service team of 3 and marketing teamAcquired new customers and developed long-lasting relationships by providing professional, technical solutions and consultation for the company's innovative productsSuccessfully applied for government and private sector tenders worth $50K-$1.5MWorked closely with CEO and CFO on strategies to change and implement processes from an operational and financial standpoint to improve productivity and customer service Successfully organised training, roadshows, exhibitions and demonstrations for targeted clients

Successfully led and managed a team of four inbound call center customer service representatives in a fast paced environment. Was responsible for coordinating all service and warranty issues, return authorisations and spare parts management Australia wide.Involved in problem solving and dealing with ambiguities on a daily basis.Implemented contingency strategies to ensure the service department continued to run efficiently throughout staff absences.Liaised and negotiated with repairers and companies to create long lasting business relationshipManaged inventory and stock control (spare parts) as well as forecast spare parts orders (1 and 3 months in advance $20K-$100K+)Provided internal sales support for sales team all around Australia

Bachelor'S Degree, Applied Science In Physics And Optoelectronics

High School