∙ organizing work of the team and cooperation with PMs, Designers, Developers∙ analyzing business needs and incorporating them into new training sessions∙ assisting business owners with strategic decision making∙ planning new team activities

• management of the team of 15 people (freelance and office employees) ;• developing customer support processes, improving levels of customer loyalty and customer retention;• vendor management/retention/payments• product quality assurance (work with designers and project managers on new products implementation and services check)• sales management (work with leads, new and returning clients)• data procession and validation

• organization of the key processes in HR• hiring new employees with the further coaching and promoting• online research of possible business opportunities• competitors research and evaluation• work on launching new projects/websites together with project managers

• promotion of over 500 websites• definition of the target audience• creation and launch of marketing campaigns• posting reviews on blogs and forums• keyword research• offsite and onsite optimization• content planning, writing and organizing the work of vendors

• Hiring new employees with the following work shadowing;• Implementing different programs for coaching, organising training sessions for sharing experience and acquiring new skills;• Working on launching new projects and controlling the task processing;• Evaluating the results of team and department work;• Cooperation with foreign offices;• Assistance in the Marketing Director's daily tasks, arranging meetings, taking minutes, reports preparation; • Communication facilitation in the department and between requestors from other departments, • Routine data processing.

• Recruiting (improving the existing hiring process rules; presenting different methods to attract candidates; controlling CV screening and interviews conducting processes) ; • Organizational and space planning (organizing office relocation in 1 month, planning and discussing the best working places with consideration of company’s psychological climate); • Employee orientation, development, and training (implementation of adaptation process with an obligatory plan for probation period; evaluation of employees’ work during and at the end of probation period and his/her correspondence to the taken job position; coaching and training session on new skills acquisition; assessment of managers’ work); • Collecting requests of employees and writing training programs (internal and external trainings development)• Evaluation of training programs on Ukrainian market (research and analysis, performance reviews) • Control and administration of studying process (making reports on attendance and test results, developing questionnaires and satisfaction surveys)• Conducting assessment of training results (developing tests for checking the usage of received knowledge and skills) • policy development and documentation (staff accounting, recruiting, adaptation procedures, regulatory HR documents in accordance with Labour Code; working on “loyalty and security” policy implementation); • Company employee communication (organizing corporate events and team building activities, working on corporate culture development- logo, motto, leadership development, internal PR campaigns, developing communication channels for employees) ; • Compensation and benefits administration (implementing different bonus and benefit systems in departments) ; • Employee counseling (psychological consultations, studying motivation and offering plans for self-development).

• collecting requests of employees and writing training programs• evaluation of training programs on Ukrainian market• control of studies • conducting assessment of training results• administration of studying process

• Making and correcting programs for various courses (Everyday English of different levels, Business English, Intensive Courses, Marketing English, English for Advertising and others);• coordinating educational process;• administrative work (assessment and attendance control);• organizing speaking club and movie club;• conducting group and individual lessons (groups of 10-15 people);• consulting on studying issues.

Teacher of History, English and English literature at the lyceum of Inter-regional Academy of Personnel Management, responsible for writing and conducting teaching programs.

• making presentations, all possible advertisement campaigns (universities, schools, job fairs);• responsible for forming of different age groups. • coordination of teachers’ work, acquaintance with new books and studying materials; • making programs for various courses, for summer camps, for celebration of different holidays, etc. • teaching Spoken English Course (all levels), Business English Course, and Medical English, using the communicative approach.

• Oral ⁄ written translations;• Organizing conferences, preparing reception of foreign partners;• Work with the materials (printing, collecting and handing out).