Solomon Chang Email & Phone Number

8845 Irvine Center Drive

• Configured and maintained network security using Cisco Meraki, implementing effective firewall restrictions and policies to enhance network security.
• Led the complete setup and management of a new network infrastructure with Unifi Dream Machine Pro, including the procurement and setup of materials like cables, PoE switches, and Access Points. Configured VLANs, VPN.
• Successfully transitioned the company's VoIP system from Cox Business to Unifi Talk, resulting in significant cost savings of over $3000 monthly while ensuring uninterrupted service and quality.
• Managed the lifecycle of digital licenses (Adobe Creative Suite, Adobe Acrobat, Microsoft Office 365, Microsoft BI) from procurement to retirement, overseeing the transition to physical hardware.
• Implemented and managed Google GCPW across company devices to enhance security, enable Single Sign-On (SSO), simplify account management, ensure device security, and reduce the risk of credential theft.
• Oversaw the NAS infrastructure, managing 150 terabytes of data storage, retrieval, and backup, ensuring data security and seamless operations.

Los Angeles

• Led weekly meetings to evaluate individual performance and address customer concerns, ensuring a high level of customer satisfaction and team productivity.
• Developed and implemented a comprehensive sales manual, resulting in new hires achieving 50% role proficiency within two weeks, significantly reducing training time and enhancing early productivity.
• Demonstrated versatility by seamlessly transitioning between roles, providing technical support or acting as a sales consultant during peak seasons, ensuring smooth operations and effective customer service.
• Actively participated in ISC West and East Shows to cultivate relationships with new and existing customers, keeping abreast of cutting-edge surveillance technology to better address customer needs and stay ahead in.

Los Angeles, California, United States

• Proficient in analyzing residential and commercial project blueprints to provide in-depth knowledge on budgeting, camera types (LPR, Fish Eye, PTZ, etc.), lenses, video recorders, and cable requirements, ensuring.
• Offered personalized surveillance product recommendations to clients and contractors based on their project needs, enhancing client satisfaction and project efficiency.
• Generated quotations, processed orders, and printed invoices, ensuring efficient operations for the warehouse to fulfill orders promptly and accurately.
• Actively promoted new products to customers, contributing to a 3% quarterly increase in sales, driving business growth and staying updated with market trends.

Los Angeles, California, United States

• Provided effective technical support to customers via calls and emails, resolving a significant portion of daily incoming calls (40%), ensuring prompt issue resolution.
• Conducted troubleshooting through remote applications such as Team Viewer, Anydesk, and Showmypc, efficiently diagnosing and resolving technical issues, ensuring minimal downtime for clients.
• Processed Return Merchandise Authorizations (RMA) by identifying issues, performing defect tests, and repairing or replacing units, ensuring a smooth and efficient resolution process for customers.

Los Angeles, CA

• Extracted data from the company's software to analyze sales performance, ensuring accurate and comprehensive assessment of commission metrics.
• Created and submitted detailed monthly reports encompassing cumulative, monthly, weekly, bi-weekly, and daily commission data, providing comprehensive insights for decision-making.
• Designed an Excel template for sales reps to calculate their commission results easily, empowering them with a user-friendly tool for accurate self-assessment.
• Collaborated with the IT department to enhance the company's proprietary software, refining the database to improve efficiency and accuracy in commission tracking.

Orange County, California, United States

• Entered data accurately into the company's software, ensuring precision and efficiency in information management.
• Answered and rerouted phone calls to appropriate departments, ensuring effective communication within the company.
• Scanned and logged promotional documents, maintaining an organized and accessible record system.
• Entered personal information for new salespersons into the company's database and generated unique identification codes, ensuring accurate and secure record-keeping.
• Recorded sales orders made by new and existing sales representatives, contributing to efficient sales tracking.