Implemented Agile Scrum Methodology throughout the organisation to improve communications between Engineering,Product Management, and Business; to provide more transparency across the 3 departments; and to obtain great business value with short turnarounds.● Acted as a servant leader, facilitated Agile Team Ceremonies and was accountable for optimising flow of stories and the value delivered by one to two Scrum teams.● Managed dependencies for the team, provided visibility into team delivery plans and progress, and enabled continuous improvement within the team.● Supported Performance Test Execution.● Facilitated team ceremonies / events, including Sprint Planning, Daily Standups, Reviews and Retrospectives● Promoted continuous improvement and ensured retrospective items landed in the backlog and had a clear ownership.● Managed and helped resolve impediments, escalating issues beyond the team’s control. ● Organised and facilitated daily stand-ups and retrospectives at the end of each spring/iteration, and created an environment in which the team is continually learning from the past influence, without authority, through effective change and leadership management.● Coached the team to adopt Agile values, principles, and practices, and actively encourages teams to reflect and improve their delivery capacity.● Experienced in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influence terms

Managed a cross functional team of 6 persons; support multiple digital transformation delivery related projects as assigned scrum master, reported to the delivery manager.● Proactively and efficiently communicate in various verbal and written formats with external and internal stakeholders on project scope, budget and schedule status of implementations.● Administered all scrum ceremonies for the agile team including daily stand-ups, project planning, sprint planning, retrospectives and demos.● Develop and maintain all project deliverables throughout the project lifecycle and review the deliverables with IT Program Managers and leadership, identify project risk, develop a risk management plan and actively manage risk throughout the project lifecycle. ● Responsible for monitoring and facilitating the scrum processes and scrum meetings.● Partnered with the product owner to ensure continuous refinement of the backlog. Broke down barriers and shielded the team from impediments that may preclude engineers from making progress against sprints and deadlines.● Facilitated PI planning event, Manage risk and dependencies ● Facilitated discussion to identify alternative approaches to solve problems and drive resolution of conflicts to ensure team productivity.● Identified and removed impediments and coached team members in effective root-cause analysis techniques such as the 5-whys technique and open sprint retrospective discussions to ensure team alignment.● Coach effective backlog definition, prioritisation, and grooming ● Effectively track teams progress including burn chart, velocity and release forecasting.● Engaged with product owner, business stakeholders, and delivery team as appropriate to understand business needs, identify appropriate solutions, and to create and prioritise the product backlog.● Ensure observance of DoD and DoR● Used Jira and Kanban board to track key scrum metrics

Managed multiple concurrent projects using Agile methodology, aligning resources, and removing roadblocks to ensure deadlines were met. Liaison between developers and project stakeholders; fostered quality communication between engineering disciplines. Maintained budgets ranging from $15M to $40M.● Held product backlog refinement meeting to break down larger user stories into smaller and manageable ones.● Held Sprint Planning meeting to identify the user stories that need to be worked upon.● Held daily stand up meetings during the sprint to gauge the progress of each PBI (Product Backlog Items).● Communicated project objectives with the development team, and provide direction and guidance Communicate with senior management regarding the status of projects Set quality standards for projects and convey them to the technical team Produced project status reports,● Managed the team, and resolved day-to-day issues with an emphasis on SDLC.● Developed a business case with an emphasis on NPV, IRR, and ROI.● Ensured alignment and synergy between process improvement strategies/plans and other IT strategic objectives/initiatives.● Oversaw estimation process during grooming sessions and making sure that the user stories met the Definition of Ready.

Planned and managed E-I projects in conjunction with business teams. Led development, planning and execution for a $5 million e-marketing analytics project.● Representing the organisation's interests● Implemented proper documentation of operational processes and update of existing operating model for the business development team to improve revenue timeline and service delivery by 45%● Conducted current state analysis of the sales order process and developed a future state process to increase efficiency significantly● Successfully identified and mitigated 16 risks, resulting in no major issues or delays during the execution of the new product lunch project

Oversaw the delivery of community-based E-I projects in collaboration with senior leadership, focusing on improving processes by opening communications with business units to discover users' needs and guiding solutions to address them.● Analyzed and redesigned sales processes, including scripts, materials, protocols and rewards for the Telesales teams; resulting in an increase in annual sales target up by 10%.● Conducted regular audits on all processes, identifying areas for improvement and implementing solutions that increased productivity by 25%● Provide proactive and flexible support to deliver specific projects to time and quality within budgetary targets, analyzing project requirements, contributing to the design and delivery of projects.● Support senior colleagues and contribute to the development and delivery of more complex and long-term projects within the Division.● Review and support the preparation of reports to provide timely information for the senior management team, ensuring right information and data is in place, highlighting trends and variances to inform decision making.