Solomon Gitonga Email & Phone Number

Nairobi, Kenya

• Customer support on telephony and emails with regards to queries ranging from our products and services to queries on account status and status of orders made.
• Support on order processing and amendments on ERP Tool, SAP S/4 HANA and issuing customer email responses on SAP Cloud for Customer (C4C)
• Following the laid down procedures on customer complaints management i.e prompt logging, update and closure with the relevant action parties.
• Supporting the retail and commercial sites on Maintenance issues raised by being the focal point between the Engineers, Contractors and the sites.
• Ensuring HSSE (Health, Safety, Security and Environmental) standards are met by doing monthly inspections at the retail and commercial sites and reporting potential incidents while intervening in the cases of non.
• Customer support on the self service platform for order management (Veserve) through customer onboarding,troubleshooting on errors, dormant account reactivation and support on order placement.

Kikuyu, Kiambu, Kenya

• Purchasing Fresh produce from Farmers and Aggregators. In this, I am to handle individual clients and create a positive relationship with them. I am also able to establish new business through the existing client.
• Contacting suppliers on delivery of orders and notifying them of their returns.
• Preparation of the weekly purchase plans and tracking of sales data on a quarterly basis.
• Keeping track of the deliveries brought in by suppliers on a daily basis to ensure there is order fulfillment.
• Keeping track of sales performance of new produce introduced to the customer and acting on feedback from the customer on a timely basis to enhance customer satisfaction.
• Keeping records of new suppliers’ details. Part of this responsibility is to act as the point of contact and to handle their individual needs and resolve conflicts and providing solutions on a timely basis.

Nairobi

Bsc.Economics And Statistics, Economics

First Aid

Defensive Driving