Solomon Gitonga Email & Phone Number

Nairobi, Kenya

Customer support on telephony and emails with regards to queries ranging from our products and services to queries on account status and status of orders made.• Support on order processing and amendments on ERP Tool, SAP S/4 HANA and issuing customer email responses on SAP Cloud for Customer (C4C)• Following the laid down procedures on customer complaints management i.e prompt logging, update and closure with the relevant action parties.• Supporting the retail and commercial sites on Maintenance issues raised by being the focal point between the Engineers, Contractors and the sites.• Ensuring HSSE (Health, Safety, Security and Environmental) standards are met by doing monthly inspections at the retail and commercial sites and reporting potential incidents while intervening in the cases of non compliance to these standards.• Customer support on the self service platform for order management (Veserve) through customer onboarding ,troubleshooting on errors, dormant account reactivation and support on order placement.• Key B2B account management through order insertion as per LPO guidelines, updating customers on account status and due invoices, support on maintenance issues, following up with the distribution team on order deliveries.

Kikuyu, Kiambu, Kenya

• Purchasing Fresh produce from Farmers and Aggregators. In this, I am to handle individual clients and create a positive relationship with them. I am also able to establish new business through the existing client networks as well as new potential networks.• Contacting suppliers on delivery of orders and notifying them of their returns.• Preparation of the weekly purchase plans and tracking of sales data on a quarterly basis.• Keeping track of the deliveries brought in by suppliers on a daily basis to ensure there is order fulfillment.• Keeping track of sales performance of new produce introduced to the customer and acting on feedback from the customer on a timely basis to enhance customer satisfaction.• Keeping records of new suppliers’ details. Part of this responsibility is to act as the point of contact and to handle their individual needs and resolve conflicts and providing solutions on a timely basis.• Raising Local Purchase Orders using the EnQuest ERP System and sending to suppliers for delivery of produce.• Coordinating with the receiving team to ensure suppliers’ produce is weighed according to the LPO and a GRN is issued for the same. Moreover, I worked closely with the sales team implementing sales plan to achieve established sales goals.• Implementing weekend and Month end offers plan for different items so as to capture maximum sales during this time periods.• Managing stock levels of fresh produce in coordination with dispatch Team and ensuring there is replenishment of stock where the levels are running low.

Nairobi

Bsc.Economics And Statistics, Economics

First Aid

Defensive Driving