• Formulating and implementing procedures for the management of investigations into allegations of fraud and breaches of bank’s ethics and conduct. • Contributing to the formulation of policies and procedures for the promotion of ethical conduct, improving accountability, as well as proper management of bank’s assets and the prevention of breaches of the bank’s policies.• Managing the Conduct Investigation function efficiently to meet the needs of the organization as well as the expectations of Executive Management.• Review of investigation reports from investigation officers to ensure appropriateness and completeness in line with expectation of the bank.• Design and implement program to foster and improve on the quality of investigation output from the team • Deploy mechanisms to pursue recovery of fraud losses by calling in fidelity guarantee as appropriate and use of recovery agents to reduce fraud loss ratio to the barest minimum.• Ensure timely rendition of regulatory returns on fraud and whistles to avoid regulatory sanction on the bank• Deploy mechanism to ensure timely rendition of Monthly and Quarterly returns on fraud and whistles to Executive Management of the bank• Build a seamless relationship with the Law Enforcement Agency to promote easy prosecution and conviction of individuals found culpable in fraud cases.

• Forensic review and investigation of reported fraud cases.• Review and resolution of excess charges on customers' accounts.• Investigation of breaches of the bank's professional ethics and code of conducts• Investigation of other customers’ complaints referred to the unit• Investigations of breaches of policies/procedures of the organization• Investigation of whistle blowing alerts.• Engages and collaborates with regulators in the resolution of escalated matters• Liaison with Law Enforcement Agencies in the investigation of fraud/and other related cases

1.Critical review and investigations of breaches of operational procedures which may lead to asset losses2.Thorough Investigation of escalated fraud cases with critical impact analysis and appropriate recommendations to management3.Review of customers' complaints and processing of income reversals into customers' accounts4.Review of existing processes and procedures for adequacy and appropriateness5. Providing advisory and advocacy services to management and business6. Regular collaboration and Engagement with other strategic Business Units for process improvement and implementation of risks mitigants.7. Liaises with insurance vendors on the processing of reimbursement for established asset losses7. Issues reports to management on adhoc assignments at regular intervals

• ATM reconciliation/Investigation of shortages• Review dispute resolution platforms i.e. Unified Payments System and Extra-Switch• Review card management process• Investigate customer complaints and e-business related fraud• Review ATM Ledgers and Reconciliation ATM Till Accounts bank wide• Review of POS ledgers and Reconciliation of Merchants Accounts• Provision of ATM footages and Journal requested by other banks• Investigations of fraudulent transactions on ATMs and NIP platforms• Pre-expense review of all e-business payments prior to disbursement• Participate in User Acceptance Test on all e-business related application based on clearly defined user requirements• Review ATM installation procedures and Maintenance bank wide• Nostro and Vostro reconciliationSterling Anti-Fraud Unit Desk (E-Business Control)• Review and confirmation of Funds transfers• Transaction monitoring• Repatriation of fraudulent funds • Fraud investigation and review of customer complaints• Escalations of fraud alert to other banks• Review of fraudulent accounts and provision of advice to Management

• Global review of transaction parameters to ensure overall compliance with the bank’s policy and regulatory authorities.• Monitoring of the bank’s asset to ensure their overall safety.• Logical staff access control on the bank’s applications• Global monitoring of the bank’s transactions to ensure compliance with regulatory authorities • Monthly rendition of reports to Management.• Investigations of ATM related frauds

•Timely review of Daily/Weekly/Monthly Control Activity Reports from Branch Resident controllers and follow up for prompt resolutions of exceptions and issues raised on the reports.•Timely review and collation of Month end reports from Branch Resident controllers for Executive Management use•Access Management on the banks financial Application; Access restriction, sign on and password reset•Detailed and timely investigation of customer’s complaints, frauds and infractions•Communication of management approved recommendations to appropriate departments and branches for implementation and following up to ensure that management approvals are implemented •Expense review for exclusiveness and reasonability prior to Management approval•Ad hoc review assignments as assigned by Management

• Review of Cash management and Vault Environs• Review of Call Over.• Daily Review of Overdrawn Accounts of the Branch.• Review of branch GLs/Balance Sheet for appropriateness of balances• Review of Account Opening Formalities/review of KYC compliance• Review of Clearing Activities at the Branch level.• Regular Spot Checks and Sweeps.• Review of dormant and reactivated accounts• Daily Rendition of Cash Report to Internal Control Head Office.• Monthly Rendition of Executive Summary to Head office.• Review of Branch operating Environment• Review of ATM machines, cards and PIN processing• Review of other bank operational Areas to ensure Compliance with management Policies and other regulatory authorities.

• Payment & Receipt of Cash• Payment & Receipt of Cheques.• Processing of other Banks Cheque and renditions to • Clearing Unit.• Account Transfers• Issuance of Manager’s Cheques.• Processing of Paid manager’s Cheques.• Processing of Telex Transfers.• NIBBS Transfers• Booking and Liquidation of investment.• Booking and Liquidation of items in sundries.• Remittance of WHT, VAT and PHCN tariff payment.• Preparation of Teller proofs and Vault Book Daily.• Posting of all Tickets/ entries emanating from various units.• Processing of Regional Travel cards.• ATM monitoring Officer.