• Oversee day-to-day operations of the motel, ensuring a smooth and efficient workflow.• Recruit, train, and supervise motel staff, including front desk, housekeeping, and maintenance teams.• Monitor and manage inventory levels, ensuring adequate supplies for guest services and daily operations.• Ensure compliance with all local, state, and regulations related to the operation of a motel.• Oversee regular maintenance and repairs of the motel's facilities, including rooms, common areas, and outdoor spaces.• Monitor key performance indicators (KPIs) to assess the success of operational strategies and make data-driven decisions for improvement.• Foster a customer-centric culture among staff, emphasizing the importance of guest satisfaction.• Act as a point of contact for escalated guest concerns, demonstrating a commitment to resolving issues and ensuring guest satisfaction.• Maintain a database of guest preferences to provide personalized services during their stay.• Empower staff to address guest problems proactively and efficiently.

Managed risk of the project by doing a site visit to make sure the quality of the roof by a roof inspection.Facilitated different meetings with team members to explain them about the layout and get their feedback.Communicate with the homeowners to from the beginning till the end of the project.Followed instructions from the project manager and maintained a good relationship with her.Created a project schedule, with milestones, due dates and estimated for those materials that are required and other resources, such as team members, which will then be submitted tomanagement for approval.Helped with the documentation of each phase of the project, as well as making summary reports that will be presented to the organization’s management team.Followed up with City’s permit department to make sure we get the Solar permit on time.

Handled front office team including the group booking and Individual reservations. Hands on experience working with CloudPM, WynPM and SynXis Central Reservation System tools. Facilitated daily meeting with staff members especially with the morning and evening shift staffs. Used my teaching skills to teach them one on one to show them different ways to improve their career in hospitality industry. • Coached the front office team on how to deal with unhappy guests.• Facilitated meeting on every day morning with staff to do a briefing and discuss the expectations.• Prioritized guests based on their rewards membership and make sure to provide express check-ins other services to eligible guests.• Provided assistance to the owner and GM of planning and coordinating hotel projects.• Developed and implemented a training program for the front desk, housekeeping, and maintenance Departments.• Ensured all hotels are operating according to set standards in order to meet the organization's goals, objectives, and mission.• Supervised staff, providing coaching, and ensuring a safe work environment.• Supported and assisted with communication between the various departments.• Assisted owner and Department Heads when needed, Customer complaints, staffing issues, etc.• Provided coaching using my past experience to make them understand the importance of a good customer service in hotel industry.• Facilitated retrospective meetings with the entire staff at the facility on a monthly basis to address the achievements, to award best employee of the month, any issues that we faced and what are the corrective actions to improve.• Facilitated retrospective meeting with the housekeeping department along with the housekeeping manager to address the major complaints and what measure we can take to overcome those complaints.

• Took care of the entire event of up to 100 people by myself Serve guest and follow up on nay dietary request.• Interacted positively with customers while promoting hotel facilities and services.Organized special events in the restaurant, including receptions, promotions and corporate luncheons.• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involvedparties.

Worked as shift manager, responsible to manage and run entire 3 departments. Used my facilitation and coaching skills to keep my staff motivated. Managed and solved conflicts within the team members. Facilitated staff meetings (Daily Stand Up) every morning with the entire staff, and discussed about daily performance and expectations for the day. Facilitated retrospectives and one on one meeting with my team members to empower them and keep them motivated.• Facilitated daily stand ups with the morning staff with a power start. • Managed and solved conflicts within the team members.• Supported the Restaurant Manager in restaurant goals related to building and developing the team, operations metrics and profitability• Provided guidance to the team to ensure top-notch guest experience that includes friendly interactions, a clean restaurant and quality products• Trained and managed team members• Created and adjusted staff schedules to meet restaurant needs