The Socialbear Group is the global leader in Customer Service and Community Management, powering support for the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. Our full stack service includes: agents, management, security, training, analytics and data. With over 250+ employees, we power customer service for industry leading brands, charities and governments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear. We deliver outstanding customer support and moderation online, for brands including Jaguar Land Rover, Ford, Shell, British Airways, Nestlé and HM Government.In my role as Business Director, I oversee the group’s growth as we scale from being primarily UK and Europe based; into our new territories overseas in Americas and Asia Pacific. Socialbear currently operates from our office network in London, New York, Sydney and Dubai.
Listed skills include Social Media, Digital Marketing, Social Media Marketing, Management, and 15 others.