Edgar Solorzano Email & Phone Number

Helping people has been my passion since I could remember. I have taken every opportunity to assist people with whatever problem they are facing. I have had experience in helping people face to face, in a call center setting, and in technical support. I am a problem solver for customer and can communicate with them in a professional and skillful manner. I have exceeded expectations in deescalating customer concerns which lead to leadership promotions. I have outperformed employer expectations leading to an increase in productivity from coworkers do to creating friendly competition.

• 

  Solution Center Representative

  Goal Zero

  Aug 2019 - Present - Bluffdale, Utah

  Exceeded customer tech support satisfaction, increasing NPS score by 30%Outperformed sales quota by $30,000 within first two months of hireOrganized repair parts and decreasing time used to locate parts by 50%, increasing phone availability time of all agents by 50%

• 

  Byu-Pathway Worldwide

  General Studies