Sol Silva Cerro- Van Zijl Email & Phone Number

Puerto Morelos, Mexico

Position overview: In charge of the Desire Pearl Resort Sales Room.• Complete all appropriate new owner purchase documentation as required. • Control daily financial flow in the sales room (credit cards, cash, checks) and forward to appropriate departments.• Verify legal documents with new owners, resolve issues, close sale and rescue it when necessary.• Get all documents properly signed and ready to send to corporate.• Protect and secure customer confidential information according to corporate procedures• Provide customer service to owners• Manage daily tracking and monitoring of individual and team sales goals & performance• Follow up of memberships, pender contracts, payments.• Create special reports and analysis and complete financial and statistical projects. • Assist and support the Sales Agents regarding issues related to sales statistics, payroll, and bonuses. • Coordinate associates with owner or customer issues requiring resolution and ensure Customer Service Department complaints are reported, managed, and closed within required timelines with required customer contact. • Assist on site and off site leadership as required.

Zona Hotelera, Quintana Roo, Mexico

The Hague Area, Netherlands

• Updating and managing of the database of members and congress participants of FIP. Proactively looking for ways to constantly improve the quality of the database.• Responsible for the financial administration for all fees received by FIP.• Actively look for innovation in the membership department in order to offer the best and most modern services to members.• Control of the annual fee renewal process, including issuing of invoices, reminders and other correspondence.• Providing the finance department with regular updates and diverse reports.• Providing the onsite leadership with periodical financial reports.• Supply of information about the FIP membership to current members and new members, and the responsibility of the application forms to potential members of FIP from all over the world. • Liason with the FIP sections and special interest groups within FIP.• Server maintenance.• Website and Social media update and maintenance.• In charge of the FIP booth membership area during the annual Pharmaceutical sciences congress.

Cancún Area, Mexico

Position overview: In charge of the Sea Adventure Resort Sales Room.• Complete all appropriate new owner purchase documentation as required. • Control daily financial flow in the sales room (credit cards, cash, checks) and forward to appropriate departments.• Verify legal documents with new owners, resolve issues, close sale and rescue it when necessary.• Get all documents properly signed and ready to send to corporate.• Protect and secure customer confidential information according to corporate procedures• Provide customer service to owners• Manage daily tracking and monitoring of individual and team sales goals & performance• Follow up of memberships, pender contracts, payments.• Create special reports and analysis and complete financial and statistical projects. • Assist and support the Sales Agents regarding issues related to sales statistics, payroll, and bonuses. • Coordinate associates with owner or customer issues requiring resolution and ensure Customer Service Department complaints are reported, managed, and closed within required timelines with required customer contact. • Assist on site and off site leadership as required.

Cancún Area, Mexico

* Maintaining a healthy relationship with existing customers while opening up fresh customers. * Providing sales and administrative support involving efficient handling of top and confidential agreements. * Supporting the sales team in attaining sales targets. * Communicating with regional sales team for status of order and position of sales. * Providing inputs and ideas into marketing enterprises and subsequently promote them and monitor responses. * Preparing monthly, weekly or daily sales analysis. * Preparing proposals, agreements, sales reports, and presentations. * Updating the status of sales order in the database or computer. * Collecting, analyzing, evaluating and accounting the information in order to increase productivity of sales. * Monitoring the trends and evaluating the performance assessed against monthly sales goals. * Maintaining an efficient work environment. * Promoting the facilities of the organization to fresh and existing customers through a proactive approach. * Coordinating and responding to all requests of internal meetings

Position overview Drive strategic development, spearheard development of marketing, develop and retain clientele. Achieve revenue goals. Provide and coordinate training and presentations.• Supervising and directing employees in their day-to-day tasks.• Business Data Analysis and Budgeting.• Create special reports and analysis and complete financial and statistical projects.• Manage and keep track of bank accounts. • Prepare, review and approve payroll.• Attend to marketing, finances, accounting and other incidentals.• Manage workers effectively toward goals, and also compile and present information on the team's progress.• Driving new revenues by effectively challenging and motivating employees.

Position overview (Reporting to President of Sales, Mexico): Charged with design, implementation and administration of a suite of sales management performance tools: Track, monitor, and post the statistical analysis reports on individual sales agents and team performance General DirectorSet the daily line rotation according to sales agents work schedule and supply it to Tour Reception Staff and Sales Management.Review the weekly payroll and commissionCreate special reports and analysis and complete projects.Prepare daily and weekly reports for the Regional Vice President of Sales and Director of Sales for use in weekly business reviews with site leadership.Assist and support the Sales Agents regarding issues related to sales statistics, payroll, and bonuses.Assist associates with owner or customer issues requiring resolution and ensure Customer Service Department complaints are reported, managed, and closed within required timelines with required customer contact.Assist and support roll-outs of corporate communication and initiatives.Assist on site and off site leadership as required.

Administration and supervision of personnelAccounting for the areaCostumer serviceCall log controlAgenda controlPreparation of specific and general reports including statistics and finances.Correspondence preparationFile control

Assistance for the mayor partner of the firmAgenda controlFile controlInvoice and payment controlHeavy Administration

Assistance for the Editorial Director of the newspaperCostumer serviceStyle correction Call log controlCorrespondence preparationTravel scheduling for the Editorial DirectorTechnical coordination and supportAgenda control

Licentiate Degree, Tourism And Travel Services Management

Diploma, Business

High School Technical Diploma, Administrative Assistant