Stephen H Dunham, Psm, Pmp Email & Phone Number

Mckinney, Tx, Us

(Part time. Open to new opportunities)Project Commando - Start up, turn-around, or shut down. Highly skilled in short-term/special projects, available for long-term opportunities.Project Management, Business Analysis, Product Ownership. Managing website and mobile development of the DestinationWebsites.com retail ecommerce domain portfolio (ex: Cheesecake Factory’s Facebook integration, Lead-generation and affiliate websites such as HomebrewEnergy.com, TrafficReport.com, My Traffic Map mobile app, LoanQuotes.com, CustomRides.com, InternetJobs.com).• Product Mgr. Product Owner. Requirements management and traceability. Business Analyst. Process Analyst.• PM: Managing the full SDLC of the virtual/offshore development model with an Agile approach.• Vendor management. Built the development and SEO team. Setting up/monitoring detailed analytics.• Set up hosting and collaboration environments. Establishing partnerships and affiliate relationships. • Publishing content w/ WordPress and Google Drive as CMS. • Conversant with AI.• Financial responsibility. Managing budget and timelines. Digital photography and digital marketing.

University, Ms, Us

Providing organizational change management (OCM) guidance to Ole Miss change agents (CAs) in their "Encompass" technological transformation initiative (see UM website) - via CAG, an established consulting leader to higher education institutions. Creating the library of CM tools and techniques. Establishing the change management roadmap and other essential CM tools such as communications plan, stakeholder engagement plan, SWOT analysis, and others.

Dallas, Tx, Us

Providing guidance and leadership via Agile coaching and organizational change management within high-profile IT development initiatives. Authoring mission-vision and MVP definitions. Working with the PM to implement change controls. Helping a wonderful team navigate a challenging environment. OBE, a premier manufacturer of commercial glass window solutions, is publicly-disclosed as a KPS private-equity-owned company.

Miami, Florida, Us

Product Content Syndication (ETP group - B2B). SGWS is the world's preeminent distributor of beverage alcohol. Their content syndication design and processes are among the most complex between suppliers and retailers.• Leading the onboarding of Agile processes, and managing user story requirements in Digital.ai (like JIRA).• Managing requirements documentation and Visio process flows. Requirements traceability.• Leading the detailed proof of concept for achieving an automated solution of loading a default template for Syndigo-specific retailers (vs the business owners performing increasing multiple product loads). Delivered analysis and recommendations.• Integrated content technologies include VIP, AEM, Salsify, and Syndigo among many others. PIM, DAM.

Novato, Ca, Us

Sr. Business Analyst requirements consultant (engaged via Aaxis Digital) on CMS replatforming program.- Coaching Agile Scrum. - Leading offshore BA team.- Defining scope, reviewing/confirming SOW. - Managing requirements (in Atlassian JIRA and Confluence).- Defining/authoring/communicating Jira workflow processes.- Creating training documentation, and training the Marketing team.- Performing sprint demos of Marketing-related functionality.

Burlington, Massachusetts, Us

- Participating as a core team member to transition to an Agile approach amidst the competing production demands of enterprise financial reporting in IBM’s Planning Analytics. - Leading various efforts to introduce Agile into a multinational development model. - Setting up in Jira: Kanban boards, dashboards, reports, views, etc. - Leading scrum meetings as necessary to assist scrum master. - Preparing documentation in PPT and conducting online training about user stories and using Jira. - Helping PA Admin team transition issues management from shared mailbox to ServiceNow. - Creating process maps in Visio.

Dallas, Tx, Us

Providing strategic leadership and analysis for the online support portal of one of the world’s largest telecoms. Fast-paced highly-complex team working entirely remote. - Analyzing www.ATT.com/Support/ and recommending customer experience improvements. - Creating data-rich reports in Adobe Analytics for AT&T leadership. - Reviewing customer user sessions in Quantum Metric to identify technical issues and CX opportunities. - Performing competitive analysis on outage management and presenting recommendations to leadership. - Deciphering and managing dispatch jeopardy codes data remediation project.- Creating reporting/analytics knowledge base.

Launching new PMO for Global Services Delivery initiatives. previously...Serving as a Sr. Consultant for various high-end clients in investment, hospitality, etc... - Exercising leadership to establish frameworks for project success.- Leading development of strategic roadmaps.- Authoring statements of work and project charters.- Building relationships with client and team to foster unity.- Guiding others in best practices in requirements project methodology, and creating artifact examples and templates.- Beam Suntory (SAP)- State Of Nevada Gaming Control Board (agile coaching and project management)- Reddy Ice (EDI processes)- The Henry Ford Museum of American Innovation (MS Dynamics CRM)- Hudson Investments (Dynamics CRM project turnaround)

Dallas, Tx, Us

Sr. Digital Transformation Consultant exercising leadership as a Lead Product Analyst (Agile). Guiding team and client in strategy, road-mapping, and user experience.

Dallas, Tx, Us

Supporting the Amplifi Commerce Business Practice as a Sr. Business Analyst and consultant, providing eCommerce solutions via technology platforms which include ATG, Indeca, Oracle, and Magento. Working closely with clients to define and map their business processes to accomodate resource hiring requirements and training needs planning. Producing high-grade business requirements documentation.

Bellevue, Washington, Us

Sr. Business Analyst performing documentation, process mapping, and project management for ATG eCommerce efforts. Project management for implementations of Service Now (SaaS cloud-based enterprise management system) Outage module and Root Cause Analysis module.

Cork, Ie

Senior Business Analyst working on Mobility solutions for Sales team. Producing top-quality requirements documentation, clear process definitions in Visio, and well-organized data definition spreadsheets - setting new high standards.

Las Vegas, Nv, Us

Sr. Consultant serving as a Project Manager on a short-term ATG eCommerce project for high profile clients. Complex effort included merchandising, presentation, ratings & reviews, SEO, etc... Speed FC is a dynamic and growing company providing a variety of eCommerce solutions, including ATG and custom codebase.

Irving, Tx, Us

Director-level manager, Sr. Consultant and Process Engineer on the OCR Workflow automation project in Post Closing. Leading the team in setting the documentation standards for using a “visual use case” approach. Training other business analysts and business users. Mapping and analyzing the current-state processes ahead of implementing new technologies for significant and ground-breaking advances in mortgage operations document management. Diagramming the processes in Visio. Cataloging the screens and fields used. Documenting the rules at the field level. Working closely with stakeholders and fostering healthy working relationships amongst vendors, MetLife IT, and the Post Closing business owners. Processes include Custodial Audit, Collateral Exceptions, MERS Audit.

Charlotte, Nc, Us

BANK OF AMERICA (BAC) HOME MORTGAGESystems Analyst, Mortgage Services Technology - MHA & HAMP. Leading project documentation effort for reporting to US Treasury IR2 system. Creating a new SharePoint site to accommodate collaborative project status reporting and replace manual spreadsheet/email method. Mapping the IR2 reporting data preparation process in Visio. Rotating on WOM application support SWAT team to provide interim production support (using MS SQL Server) for Work Out Model application used by Home Retention Division for processing MHA home loan modifications. Creating a knowledge base in SharePoint. Training the Application Operations Support (AOS) team in supporting WOM.Performing project management and supporting the needs of multiple various other projects.Recently having completed the Transition Integration effort resultant of the Countrywide acquisition, BAC is a progressive mortgage business with a complex and challenging integrated systems model. BAC lays claim to being both the largest bank and the largest mortgage company in the United States. MST is a critical and high profile support and services unit.

Ottawa, Ontario, Ca

Working onsite in Ottawa, ON, Canada and remotely. Leading the effort to identify the business processes within the company's primary functional areas in regards to ATG eCommerce upgrades. Working closely with the business owners, and mapping the processes in Corel's iGrafx.Performing analysis to identify opportunities for automation and improvement. Reporting to management and executive project sponsors.

Bentonville, Arkansas, Us

Sr. Business Analyst managing the requirements for the ATG Merchandising module of the SamsClub.com ecommerce initiative at the Wal-Mart Home Office in Bentonville, Arkansas. Mapping WalMart's online merchandising processes in Visio. Mentoring other BAs. Assisting with change requests and other PM activities as needed. Large integrated offshore project (of Professional Access) with developers in Bangalore, India.

Irving, Tx, Us

Managing requirements, project scope, and reporting for ATG eCommerce project.Handango, located in Hurst, TX, is one of the leading publishers and distributors of software applications for mobile computing. It is a successful, privately-funded company, that has wonderful people and is a great place to work.

Lead Business Analyst on the TRACE project to enhance the applications for 3rd Party Leasing management. Working closely with the client users, meeting with end customer users such as ConAgra, creating requirements documentation, and working with development team to ensure proper interpretation of requirements and conformance of the software to the requirements. Trinity is a leader in the railcar manufacturing and railcar leasing industry.

Served as the sole Senior Business Analyst and Process Engineer for the Automated Claims Filing Project. Exposited the process of filing mortgage claims, and worked with developers to automate it.The result was incredible. A backlog of greater than 6 months was eliminated and the application was used to file more than $1.7 billion in 2006. It had a profound net positive effect on Bear Stearns' bottom line, which reported record profits during 2006.

San Jose, California, Us

SYMANTEC - Silicon Valley Successfully leading the requirements campaign for Symantec.com's search functionality in the initial release of the Fusion project, resulting in increased clarity of its online brand identity.