Stephen H Dunham, Psm, Pmp

Stephen H Dunham, Psm, Pmp Email and Phone Number

Scrum Master and IT Project Manager, Lead. Business Analyst and Agile Coach @ Plethor Works
McKinney, TX, US
Stephen H Dunham, Psm, Pmp's Location
McKinney, Texas, United States, United States
Stephen H Dunham, Psm, Pmp's Contact Details

Stephen H Dunham, Psm, Pmp personal email

Stephen H Dunham, Psm, Pmp phone numbers

About Stephen H Dunham, Psm, Pmp

* Let me help map out a successful project or fix a broken one! *A pound of strategic planning is worth a ton of hard work. Begin with the end in mind. People love to tout technological "transformation", while neglecting the most important aspect - the cultural and social changes required to make the former succeed. Let's create an adoption plan while we're talking about change management. Make pre-engagement a priority instead of an afterthought.------------------------------------------------------------------------------------------Leader. Strategic and creative thinker. Solution maker. Making visions into tangible (written) plans. Side note: when roadmapping seems elusive to my clients, I create a "pathway to roadmap". Things may be extremely difficult, but they don't have to be impossible.IT, eCommerce, CRM, Telecom, Mortgage & Financial, Retail, HR, Industrial, etc...Executive-minded leader with 20+ years in extensive leadership capacities in companies of every size. Passionate, personal, professional. Entrepreneurial experience balances out corporate tenure with real-world perspective. Guiding C-level and all levels unto excellence. Addressing the mindsets and needs for organizational transformation as well as the technological. Years of hands-on experience aid the building of successful teams and fostering unity. Project startup as well as turn-around.Client-focused. Strong relationship-building skills. Creative problem solver with P&L & negotiation for win-win-win. Agile, SDLC, whatever is called for.Business needs should drive technological initiatives, and not visa-versa. Strategy should precede action. Spending millions of dollars on an eCommerce site alone does not necessarily equate to a happy outcome. Instead, proper consideration in process, analysis, strategy, organizational readiness, and planning builds the foundation for success. Then adhere to the plan during execution. ------------------------------------------------------------------------------------The path to successful initiatives looks something like this: Think it > Write it > Share it > Build it > Teach it > Own it > Drive it > Embrace it Most companies stop after the first step and then wonder why their initiatives fail. This is where I love to help!

Stephen H Dunham, Psm, Pmp's Current Company Details
Plethor Works

Plethor Works

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Scrum Master and IT Project Manager, Lead. Business Analyst and Agile Coach
McKinney, TX, US
Stephen H Dunham, Psm, Pmp Work Experience Details
  • Plethor Works
    Scrum Master And It Project Manager, Lead. Business Analyst And Agile Coach
    Plethor Works
    Mckinney, Tx, Us
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  • Plethor Works
    Sr. Business Analyst And Product Manager, Engagement Manager - Strategic, Hands-On
    Plethor Works Jul 2023 - Present
    (Part time. Open to new opportunities)Project Commando - Start up, turn-around, or shut down. Highly skilled in short-term/special projects, available for long-term opportunities.Project Management, Business Analysis, Product Ownership. Managing website and mobile development of the DestinationWebsites.com retail ecommerce domain portfolio (ex: Cheesecake Factory’s Facebook integration, Lead-generation and affiliate websites such as HomebrewEnergy.com, TrafficReport.com, My Traffic Map mobile app, LoanQuotes.com, CustomRides.com, InternetJobs.com).• Product Mgr. Product Owner. Requirements management and traceability. Business Analyst. Process Analyst.• PM: Managing the full SDLC of the virtual/offshore development model with an Agile approach.• Vendor management. Built the development and SEO team. Setting up/monitoring detailed analytics.• Set up hosting and collaboration environments. Establishing partnerships and affiliate relationships. • Publishing content w/ WordPress and Google Drive as CMS. • Conversant with AI.• Financial responsibility. Managing budget and timelines. Digital photography and digital marketing.
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  • University Of Mississippi
    Organizational Change Management Leader
    University Of Mississippi Jun 2024 - Aug 2024
    University, Ms, Us
    Providing organizational change management (OCM) guidance to Ole Miss change agents (CAs) in their "Encompass" technological transformation initiative (see UM website) - via CAG, an established consulting leader to higher education institutions. Creating the library of CM tools and techniques. Establishing the change management roadmap and other essential CM tools such as communications plan, stakeholder engagement plan, SWOT analysis, and others.
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  • Oldcastle Buildingenvelope
    Agile Coach
    Oldcastle Buildingenvelope Jan 2024 - Jun 2024
    Dallas, Tx, Us
    Providing guidance and leadership via Agile coaching and organizational change management within high-profile IT development initiatives. Authoring mission-vision and MVP definitions. Working with the PM to implement change controls. Helping a wonderful team navigate a challenging environment. OBE, a premier manufacturer of commercial glass window solutions, is publicly-disclosed as a KPS private-equity-owned company.
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  • Southern Glazer'S Wine & Spirits
    Business Analyst, Project Management, Agile Process
    Southern Glazer'S Wine & Spirits Mar 2023 - Jun 2023
    Miami, Florida, Us
    Product Content Syndication (ETP group - B2B). SGWS is the world's preeminent distributor of beverage alcohol. Their content syndication design and processes are among the most complex between suppliers and retailers.• Leading the onboarding of Agile processes, and managing user story requirements in Digital.ai (like JIRA).• Managing requirements documentation and Visio process flows. Requirements traceability.• Leading the detailed proof of concept for achieving an automated solution of loading a default template for Syndigo-specific retailers (vs the business owners performing increasing multiple product loads). Delivered analysis and recommendations.• Integrated content technologies include VIP, AEM, Salsify, and Syndigo among many others. PIM, DAM.
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  • Zenni Optical
    Business Analysis, Project Management, Agile Scrum
    Zenni Optical Dec 2021 - Oct 2022
    Novato, Ca, Us
    Sr. Business Analyst requirements consultant (engaged via Aaxis Digital) on CMS replatforming program.- Coaching Agile Scrum. - Leading offshore BA team.- Defining scope, reviewing/confirming SOW. - Managing requirements (in Atlassian JIRA and Confluence).- Defining/authoring/communicating Jira workflow processes.- Creating training documentation, and training the Marketing team.- Performing sprint demos of Marketing-related functionality.
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  • Keurig Dr Pepper Inc.
    Senior Business Analyst (Agile)
    Keurig Dr Pepper Inc. Aug 2021 - Dec 2021
    Burlington, Massachusetts, Us
    - Participating as a core team member to transition to an Agile approach amidst the competing production demands of enterprise financial reporting in IBM’s Planning Analytics. - Leading various efforts to introduce Agile into a multinational development model. - Setting up in Jira: Kanban boards, dashboards, reports, views, etc. - Leading scrum meetings as necessary to assist scrum master. - Preparing documentation in PPT and conducting online training about user stories and using Jira. - Helping PA Admin team transition issues management from shared mailbox to ServiceNow. - Creating process maps in Visio.
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  • At&T
    Business Analysis, Project Management, Agile Scrum
    At&T Dec 2020 - Apr 2021
    Dallas, Tx, Us
    Providing strategic leadership and analysis for the online support portal of one of the world’s largest telecoms. Fast-paced highly-complex team working entirely remote. - Analyzing www.ATT.com/Support/ and recommending customer experience improvements. - Creating data-rich reports in Adobe Analytics for AT&T leadership. - Reviewing customer user sessions in Quantum Metric to identify technical issues and CX opportunities. - Performing competitive analysis on outage management and presenting recommendations to leadership. - Deciphering and managing dispatch jeopardy codes data remediation project.- Creating reporting/analytics knowledge base.
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  • Ciber
    Senior Business Solutions Analyst And Project Manager
    Ciber Apr 2015 - Apr 2020
    Launching new PMO for Global Services Delivery initiatives. previously...Serving as a Sr. Consultant for various high-end clients in investment, hospitality, etc... - Exercising leadership to establish frameworks for project success.- Leading development of strategic roadmaps.- Authoring statements of work and project charters.- Building relationships with client and team to foster unity.- Guiding others in best practices in requirements project methodology, and creating artifact examples and templates.- Beam Suntory (SAP)- State Of Nevada Gaming Control Board (agile coaching and project management)- Reddy Ice (EDI processes)- The Henry Ford Museum of American Innovation (MS Dynamics CRM)- Hudson Investments (Dynamics CRM project turnaround)
  • At&T - Digital Strategy
    Business Analysis, Project Management, Agile Scrum
    At&T - Digital Strategy Jan 2014 - Feb 2015
    Dallas, Tx, Us
    Sr. Digital Transformation Consultant exercising leadership as a Lead Product Analyst (Agile). Guiding team and client in strategy, road-mapping, and user experience.
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  • Amplifi Commerce
    Senior Ecommerce Consultant And Business Analyst
    Amplifi Commerce Sep 2012 - Dec 2013
    Dallas, Tx, Us
    Supporting the Amplifi Commerce Business Practice as a Sr. Business Analyst and consultant, providing eCommerce solutions via technology platforms which include ATG, Indeca, Oracle, and Magento. Working closely with clients to define and map their business processes to accomodate resource hiring requirements and training needs planning. Producing high-grade business requirements documentation.
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  • Metropcs
    Business Analysis, Project Management, Agile Scrum
    Metropcs Apr 2012 - Aug 2012
    Bellevue, Washington, Us
    Sr. Business Analyst performing documentation, process mapping, and project management for ATG eCommerce efforts. Project management for implementations of Service Now (SaaS cloud-based enterprise management system) Outage module and Root Cause Analysis module.
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  • Simplexgrinnell
    Sr. Business Solutions Architect
    Simplexgrinnell Nov 2011 - Feb 2012
    Cork, Ie
    Senior Business Analyst working on Mobility solutions for Sales team. Producing top-quality requirements documentation, clear process definitions in Visio, and well-organized data definition spreadsheets - setting new high standards.
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  • Speed Fc
    Project Manager
    Speed Fc Sep 2011 - Sep 2011
    Las Vegas, Nv, Us
    Sr. Consultant serving as a Project Manager on a short-term ATG eCommerce project for high profile clients. Complex effort included merchandising, presentation, ratings & reviews, SEO, etc... Speed FC is a dynamic and growing company providing a variety of eCommerce solutions, including ATG and custom codebase.
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  • Metlife Home Loans
    Director, Business Solutions - Ocr And Workflow Automation
    Metlife Home Loans Nov 2010 - Aug 2011
    Irving, Tx, Us
    Director-level manager, Sr. Consultant and Process Engineer on the OCR Workflow automation project in Post Closing. Leading the team in setting the documentation standards for using a “visual use case” approach. Training other business analysts and business users. Mapping and analyzing the current-state processes ahead of implementing new technologies for significant and ground-breaking advances in mortgage operations document management. Diagramming the processes in Visio. Cataloging the screens and fields used. Documenting the rules at the field level. Working closely with stakeholders and fostering healthy working relationships amongst vendors, MetLife IT, and the Post Closing business owners. Processes include Custodial Audit, Collateral Exceptions, MERS Audit.
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  • Bank Of America
    Senior Business Systems Analyst & Project Management
    Bank Of America Sep 2009 - Nov 2010
    Charlotte, Nc, Us
    BANK OF AMERICA (BAC) HOME MORTGAGESystems Analyst, Mortgage Services Technology - MHA & HAMP. Leading project documentation effort for reporting to US Treasury IR2 system. Creating a new SharePoint site to accommodate collaborative project status reporting and replace manual spreadsheet/email method. Mapping the IR2 reporting data preparation process in Visio. Rotating on WOM application support SWAT team to provide interim production support (using MS SQL Server) for Work Out Model application used by Home Retention Division for processing MHA home loan modifications. Creating a knowledge base in SharePoint. Training the Application Operations Support (AOS) team in supporting WOM.Performing project management and supporting the needs of multiple various other projects.Recently having completed the Transition Integration effort resultant of the Countrywide acquisition, BAC is a progressive mortgage business with a complex and challenging integrated systems model. BAC lays claim to being both the largest bank and the largest mortgage company in the United States. MST is a critical and high profile support and services unit.
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  • Corel Corporation
    Business Process Engineer (Atg)
    Corel Corporation Feb 2009 - May 2009
    Ottawa, Ontario, Ca
    Working onsite in Ottawa, ON, Canada and remotely. Leading the effort to identify the business processes within the company's primary functional areas in regards to ATG eCommerce upgrades. Working closely with the business owners, and mapping the processes in Corel's iGrafx.Performing analysis to identify opportunities for automation and improvement. Reporting to management and executive project sponsors.
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  • Wal-Mart
    Sr. Atg Ecommerce Requirements Manager
    Wal-Mart Apr 2008 - Nov 2008
    Bentonville, Arkansas, Us
    Sr. Business Analyst managing the requirements for the ATG Merchandising module of the SamsClub.com ecommerce initiative at the Wal-Mart Home Office in Bentonville, Arkansas. Mapping WalMart's online merchandising processes in Visio. Mentoring other BAs. Assisting with change requests and other PM activities as needed. Large integrated offshore project (of Professional Access) with developers in Bangalore, India.
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  • Handango.Com
    Senior Business Analyst (Atg)
    Handango.Com Jun 2007 - Nov 2007
    Irving, Tx, Us
    Managing requirements, project scope, and reporting for ATG eCommerce project.Handango, located in Hurst, TX, is one of the leading publishers and distributors of software applications for mobile computing. It is a successful, privately-funded company, that has wonderful people and is a great place to work.
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  • Trinity Rail Svc Co
    Senior Business Analyst
    Trinity Rail Svc Co Feb 2007 - Jun 2007
    Lead Business Analyst on the TRACE project to enhance the applications for 3rd Party Leasing management. Working closely with the client users, meeting with end customer users such as ConAgra, creating requirements documentation, and working with development team to ensure proper interpretation of requirements and conformance of the software to the requirements. Trinity is a leader in the railcar manufacturing and railcar leasing industry.
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  • Emc Mortgage - Bear Stearns Residential Mtg
    Process Improvement Analyst & Project Management
    Emc Mortgage - Bear Stearns Residential Mtg Nov 2005 - Jan 2007
    Served as the sole Senior Business Analyst and Process Engineer for the Automated Claims Filing Project. Exposited the process of filing mortgage claims, and worked with developers to automate it.The result was incredible. A backlog of greater than 6 months was eliminated and the application was used to file more than $1.7 billion in 2006. It had a profound net positive effect on Bear Stearns' bottom line, which reported record profits during 2006.
  • Symantec
    Senior Business Analyst
    Symantec Sep 2005 - Sep 2005
    San Jose, California, Us
    SYMANTEC - Silicon Valley Successfully leading the requirements campaign for Symantec.com's search functionality in the initial release of the Fusion project, resulting in increased clarity of its online brand identity.
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Stephen H Dunham, Psm, Pmp Skills

Business Analysis Visio Business Process Requirements Analysis Sdlc Vendor Management Integration Business Intelligence Management Strategy E Commerce Program Management Project Management Requirements Gathering Process Improvement Sharepoint Consulting Business Process Improvement Business Requirements Software Documentation Software Project Management Leadership Agile Methodologies Analysis Software Development Life Cycle Quality Assurance Strategic Planning Collaborative Environment Ms Project Enterprise Software Requirements Management Information Technology Customer Relationship Management Crm Software As A Service Strategic Planning Facilitation Collaborative Working Certified Project Manager Saas Pmp Project Delivery

Stephen H Dunham, Psm, Pmp Education Details

  • Texas Tech University
    Texas Tech University
    Business Management

Frequently Asked Questions about Stephen H Dunham, Psm, Pmp

What company does Stephen H Dunham, Psm, Pmp work for?

Stephen H Dunham, Psm, Pmp works for Plethor Works

What is Stephen H Dunham, Psm, Pmp's role at the current company?

Stephen H Dunham, Psm, Pmp's current role is Scrum Master and IT Project Manager, Lead. Business Analyst and Agile Coach.

What is Stephen H Dunham, Psm, Pmp's email address?

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What schools did Stephen H Dunham, Psm, Pmp attend?

Stephen H Dunham, Psm, Pmp attended Texas Tech University.

What are some of Stephen H Dunham, Psm, Pmp's interests?

Stephen H Dunham, Psm, Pmp has interest in Children, Teaching Others, Anything Outdoors, Arts And Culture, Internet Entrepreneuring.

What skills is Stephen H Dunham, Psm, Pmp known for?

Stephen H Dunham, Psm, Pmp has skills like Business Analysis, Visio, Business Process, Requirements Analysis, Sdlc, Vendor Management, Integration, Business Intelligence, Management, Strategy, E Commerce, Program Management.

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