James Olander, Bsba, Ytt, Ordm 🌎🌍 Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

+Reports to the Manager of Business (MBS) directly and to the Outpatient Services Manager indirectly, provides day-to-day oversight of Patient Service Coordinator staff in each desk operations team+Leads and coaches desk operations team to provide exceptional service to patients and providers+Provides day-to-day oversight of assigned staff for 3 centers in each business services and desk operations teams, including Front Desk, on-site and off-site teams+Ensures front desk policies and procedures are documented and maintained+Ensures accurate scheduling of appointments, including in assisting provider team's template oversight and management+Supervises all patient communication channels+Fosters an environment where each person is a valued member of an inspired team with a commitment to service standards+Manages communication and interfaces with center in partnership with Access Operations +Demonstrates consistency in meeting key performance indicators and metrics from both provider and patient feedback and implements process improvement efforts to strengthen performance+Encourages a patient focused, cost-effective and high-quality environment for all front-line interactions+Communicates and reinforces service excellence standards in partnership with centralized operations+Collaborates with providers to improve and maintain service levels+Implements changes as needed to enhance scheduling and improve outpatient operations+Monitors daily oversight of financial transactions+Performs patient service coordinator functions when required+Supervises assigned employees, including performing evaluations, hiring, training, developing, coaching, counseling and scheduling+Sets productivity and quality standards in partnership with centralized center operations+Monitors staff performance and identifies and implements solutions for improvement+Responsible for daily cash handling for 3 centers, reconciling and depositing daily transactions

Houston, Tx, Us

+ Anticipated the needs of patients and identified opportunities to contributes to their life saving treatments + Generated blood products for 69 patients undergoing cancer treatments+ Marketed/promoted blood donation in the community

Houston, Tx, Us

+ Improved process in overseeing ~100 provider teams’ communication methods; ensuring accuracy/ease of collaboration which decreased printing costs, increased timely access, and decreased repetitive mass emails for 400-500 staff+ Instructed/evaluated/assessed/counseled new PSC employee’s on skill sets, scheduling performance, and ability to assist provider teams (monitoring work queues/In-Baskets); developed, analyzed, and documented training results while establishing/implementing competency assessment strategies + Evaluated patient schedules to ensure PSCs are providing patients with itineraries that are respectful, accurate, and as efficient as possible+ Developed/implemented departmental reference materials and trained staff on SOPs and new/difficult procedures+ Identified/shared improvement solutions for completion of all job functions+ Compiled/submited data for Social Committee reports, assisted with financial planning of employee appreciation gift + Maintained timely/accurate daily patient appointment scheduling/templates and patient records in One Connect based on provider orders+ Encouraged compliance with patient data collection efforts (MSPQ, patient photographs, etc.) + Ensured front desk/scheduling policies and procedures are documented and maintained+ Collaborated with inter-department and intra-department personnel to provide better service and solve challenges+ Generated team documents (policies, SOPs, and other resources) for utilization in training/orienting new/existing staff; providing necessary resources to effectively/efficiently serve patients+ Anticipated the needs of patients, caregivers and stakeholders and recommends ways to enhance service+ Kept center leadership apprised of emerging issues that could impact care delivery+ Participated in center-specific and organizational meetings as necessary+ Bridged the language gap through utilization of interpretive services to discuss care/services with international patients.

Nottingham, Gb

+ Explores European opportunities for collaborative research+ Connects with peers in Europe+ Cultivates knowledge at EACR events

Chicago, Illinois, Us

+ Networks with other members from around the Southeast Texas Area+ Learns via periodic webinars hosted by various healthcare leaders across the country+ Worked alongside other members to prepare upwards of 6,300 meals for hungry children in Houston through Kid's Meals, Inc.+ Beautified the McGovern's Centennial Garden

Alexandria, Va, Us

+ Member of this global community of nearly 45,000 oncology professionals dedicated to conquer cancer+ Accesses the latest scientific research, education, and professional networks

Springfield, Il, Us

+ Furthers knowledge of methods for increasing data quality generated from cancer registries

+Examines advances in hematologic oncology

Alexandria, Virginia, Us

+ Session monitor for: - Keynote Address: Evolution of Cancer and Cancer Care (Theodore Williamson, MD, PhD, CTR)- Future of Federal Engagement for Cancer Programs (Lisa Richardson, MD, MPH+Lynn Penberthy, MD, MPH)- Update on Genetics and Precision Medicine (Kathleen Barnes, PhD- Challenges in Genetic Testing and Counseling (Catherine Bieker, Bs-CHA, RHIT, CTR)- The Cancer Registry in the Era of NLP (Karen Mason, RN, MSc, CTR + Kelly Merriman, PhD, MPH, CTR)- Abstracting in the Era of Precision Medicine (Jocelyn Hoopes, MLIS, CTR + Mary Visceglia, BSN, MS, OCN)- Coding Genetics via SSDA (Jennifer Ruhl, MSHCA, RHIT, CCS, CTR)- Evolution of the Standards of Care and Survivorship (Otis W. Brawley, MD, FACP)- Updates: College of American Pathologists (CAP), National Cancer Database (NCDB), and North American Association of Central Cancer Registries (NAACCR) (Richard Moldwin, MD, PHD; Ryan McCabe, PhD; Betsy Kohler, MPH, CTR- Essentials of Navigating the AJCC Cancer Staging Manual, 8th Edition (Donna Gress, RHIT, CTR- Coding Radiation Therapy Treatments Using the STORE Manual (WIlson Apollo, RTT, CTR)- Update: American College of Surgeons (Matthew Facktor, MD, FACS)- Updates: Extend of Disease (EOD) and Summary Stage 2018 (Jennifer Ruhl, MSHACA, RHIT, CCS, CTR)- Working with Edits (Jim Hofferkamp, CTR)- Leveraging Oncology Data Analytics at Cedars-Sinai Medical Center (Kendra Hayes, RHIA, CTR; Andrew Hallum, MPH; Jessica Newbrey, MPH, CPHQ)- Utilizing Hospital and Central Registry Data for Operations and Research- MANAGEMENT PROFESSIONAL DEVELOPMENT SYMPOSIUM (Vonetta Williams, PhD, MPH, CTR)+ Assisting with the annual conference-working behind the scenes to ensure the ability for USA's CTRs to view conference material digitally. + Working with a Mentor. + Building mastery of solid tumor rules, registry basics, and other continuing education, etc.

+ Educates the public about cancer program standards, patient care standards and oncology research activities+ Supports fellow cancer data management professionals+ Promotes cancer registry education+ Strategically guides others of the entrance into cancer program administration+ Enhances knowledge through exchange of ideas

+ Monitors the balances of accounts and funding of activities of the organization-requiring account review and reconciliation, tracking, and analysis.+ Authorizes budget submissions and financial reports.+ Designed graphics for event program, website, flyers, merchandise (t-shirts, mugs, etc.)+ Sent event reminders to 1.5K members+ Maintained sign-in / registration sheet for 300-400 event attendees+ Prepared meeting agendas, event agendas/schedules and coordinated personnel (main speakers and panelists for workshops)+ Confirmed conference rooms for meetings/events, AV set up, printing handouts, and other requests as needed + Approved/negotiated contracts with various entities for quarterly and annual event space usage (for speaker meetings, workshops/panels), food/beverage, and hotel room blocks

Houston, Texas, Us

+ Provided exceptional service to patients/providers by creating a positive, compassionate, individual experience of well-being for patients, their families, and other stakeholders by addressing needs, wants, and emotions+ Fostered an environment where each person is a valued member of an inspired team with a commitment to service standards+ Managed communication and interfaced with ~2300 providers-improving service levels of ~200 centers partnered with access operations+ Demonstrated consistency in meeting key performance indicators and metrics from provider/patient feedback+ Applied expertise and commitment to the highest level of service and accepted responsibility for the result+ Delivered seamless operation of systems and processes in a timely manner+Tested pilot CRM program for quality and interoperability within system integration across several platforms+ Contributed to Houston Methodist's 1.2M annual outpatient visits by coordinating with clinics to facilitate appointment scheduling+Activated new consumers into the marketing pipeline; including helping opt-in ~650 new patients at the PGA Tour's 2021 Houston Open+ Registered consumers for classes and events, handled general inquiries, provided physician referrals for all System hospitals-including oncology services+ Handled inbound phone calls, responded to web form requests via email/outbound calls in response to voice mails to help consumers find a doctor

Aurora, Co, Us

LOCATIONS:+ University of Colorado Hospital: Neurologic Oncology, GI-Surgical Oncology, Sarcoma, Urologic Oncology, Hematologic Oncology, Breast Center, Head/Neck Oncology, Gynecologic Oncology, Lung Nodule Clinic, Dermatology/Melanoma Clinic+ UCHealth Cancer Centers: - Highlands Ranch: Medical Oncology, Surgical Oncology, Genetics, Hematology - Cherry Creek: Hematology, Breast Center, Dermatology - Lone Tree: Breast Cancer, Dermatology+ Supervised/coached/monitored/evaluated/trained/oriented 15 frontline employees-ensuring they had necessary resources to effectively/efficiently serve patients/providers at 19 centers + Conducted/documented daily observations and competency assessment results of staff productivity/effectiveness; provided feedback+ Communicated/reinforced service excellence standards in partnership with centralized operations in a safe, courteous, accountable, efficient, and innovative manner+ Collaborated with providers via communication channels to improve and maintain service levels + Applied expertise and commitment to the highest level of service and accepted responsibility for the results+ Advanced knowledge and patient care in a solution-oriented environment that was conducive to learning and encouraged acceptance of new research, techniques and technologies+ Anticipated needs of patients, caregivers and stakeholders and recommended ways to enhance services+ Participated in center-specific and organizational meetings as necessary+ Kept center leadership apprised of emerging issues that could impact care delivery+ Researched, coordinated, and delivered on stakeholder needs from 19.6K oncology phone calls; directing to appropriate personnel for urgent medical concerns+ Screened 3.3K patients for COVID symptoms and scheduled 2.4K oncology appointments in Epic+ Registered 170 new patients in Epic, ensured PHI accuracy + Surpassed call quality standards; served as a resource for stakeholders

Aurora, Co, Us

+ Protected cash flow on over $16.2M in commercial insurance audits by delegating 1,389 commercial audit requests during 2018-2019 as the point person for 18 Metro Denver locations+ Logged/delegated incoming ROI requests for the health records of our organization (that served 1.7M patients annually at 4.4M outpatient, urgent care and ER visits to add to the $1.75B annual cash collections)+ Streamlined and implemented systems which decreased provider wait times from 1-3 months down to 1-3 hours (for coordination of care ROI requests) & decreased insurance company / law firms wait times for return phone calls from 2-3 months down to 2-3 days+ Researched, retrieved, organized, filed, prepared, and released PHI documents from medical records to MD Anderson to coordinate care+ Maintained accuracy of data entry in Epic and other software applications/databases (EPIC, MRO)+ Ensured the cleanliness and pleasurable, professional appearance of the front desk and patient waiting/reception areas+ Monitored patient wait times and trouble shot/resolved problems on a daily basis; keeping center leadership apprised of emerging issues+ Anticipated the needs of patients, caregivers, and stakeholders-recommending ways to enhance service and work more efficiently + Communicated effectively / professionally with both internal/external stakeholders+ Ability to interface well with all departments of the company and to represent the company in a highly professional manner+ Handled confidential/proprietary information, returned PHI CD's to patients+ Demonstrated/promoted corporate initiatives along+ Provided records in accordance with HIPPA/HITECH/Laura Hershey+ Released records for coordination of care (COC) in electronic health system+ Coordinated uploading/digitizing various media into Picture, Archiving and Communication System (PACS)+ Delegated up to 600 faxes daily; addressed needs of stakeholders from up to 100 daily phone calls

Seattle, Wa, Us

+ Provided advertising/marketing services+ Drove traffic to the online Amazon retail platforms+ Promoted products/services

Red Feather Lakes, Co, Us

+ Tended to 100 trees, training them in visually appealing styles to create a pleasant atmosphere for meditation retreat attendees

+ Global collaboration for solving cancer+ Submission of research and public initiatives for worldwide eradication of this health crisis.

Aurora, Colorado, Us

+ Facilitated, nourished, supported, and encouraged behavioral change through evidence based approaches through SMART Recovery

Denver, Colorado, Us

+ Led/coached team to provide exceptional service to patients and providers in a safe, courteous, accountable, efficient, and innovative way+ Ensured facility safety policies/procedures were maintained and that staff had necessary resources to effectively/efficiently serve patients+ Created a positive/compassionate environment of well-being for stakeholders through individualized experiences+ Communicated with team members to address the needs, wants, and emotions of each person+ Applied expertise and commitment to the highest level of service and accepted responsibility for the result+ Advanced knowledge and patient care in an environment conducive to learning and encouraged acceptance of new techniques+ Identified barriers to service excellence-including monitoring patient wait times while troubleshooting/resolving problems on a daily basis+ Utilized strong leadership skills while maximizing productivity of cooks, dishwashers, servers, etc.+ Utilized best practices for leading, teaching, orienting, educating, and training staff + Designed and prepared special menu items for vulnerable demographic+ Ordered ingredients from supplier and signed off on food deliveries+ Demonstrated customer service in serving ~100 people daily+ Maintained kitchen safety to comply with health standards

+ Chaired board meetings of ~10-16 people utilizing Robert's Rules of Order+ Facilitated strategic planning while incorporating new ideas

+ Experimented with applying applications from business school combined with extracurricular learning + Educated myself on how executives improve efficiencies, think long term, and manage organizations+ Offered strategic initiatives through small business consulting based on how small businesses fail and what to do about it+ Facilitated discussions with executives of a variety of organizations+ Cultivated and analyzed new ideas

Boca Raton, Florida, Us

+ Contributed to the treatment of patients with life-threatening rare diseases and conditions such as hemophilia, primary immune deficiency, shock or trauma, and ALPHA-1 antitrypsin deficiency, immune thrombocytopenia (ITP), common variable immune deficiency (CVID)/hypogammahlobulinemia, and other blood disorders.

Windsor, Colorado, Us

+ Led operations team to provide exceptional service (property damage cleanup) to vulnerable population (those that suffered property damage during the High Park Fire)+ Supervised/managed communication channels in partnership with centralized operations to deliver on service excellence standards+ Rounded and greeted stakeholders to discuss their needs, wants, stereotypes, and emotions + Spearheaded the cleanliness and pleasurable, professional appearance of customer’s residential areas+ Ensured safety of company vehicle / equipment+ Provided quality customer service to vulnerable demographic

+ Set, communicated, and reinforced productivity and quality/service excellence standards in partnership with centralized operations+ Delivered seamless operation of systems and processes in a timely manner+ Reported to the manager directly and provided oversight into staffing of operations team + Led operations team to provide exceptional service to stakeholders in a safe, efficient, and innovative manner+ Ensured the cleanliness and pleasurable, professional appearance of the public spaces along 90 miles of city owned property+ Anticipated the needs of stakeholders and recommended ways to enhance service or work more efficiently+ Served as a contractor for Clayton Homes

Boulder, Co, Us

+ Protected 20% of the City’s water supply (for 21,618 Residents) from microscopic mussel larvae through state-certified boat inspections to ensure the water’s phytoplankton was not negatively influenced+ Provided day-to-day oversight/supervision of personnel for event set-up, maintenance, and closing for 13 rental locations-ensuring they had all the necessary resources to effectively and efficiently carry out tasks while overseeing the safety and flow of (up to 10,000 daily visiting) patrons+ Oriented/trained team members and implemented changes as needed to enhance customer experience and improve operations+ Created/provided a safe environment for customers, their families, and other stakeholders through teamwork by addressing the needs/wants/stereotypes/emotions+ Rounded/greeted customers to discuss their service experience while ensuring the facility’s cleanliness and professional appearance+ Kept facility leadership apprised of emerging issues that could impact customer experiences+ Participated in center-specific and organizational meetings as necessary for ongoing service improvements and stakeholder safety+ Reviewed schedules in advance based on projected customer volumes and departmental needs

Mount Vernon, New York, Us

+ Monitored daily oversight of financial transactions while providing the highest level of service to stakeholders+ Recruited, oriented, and trained new employees to create an individual experience by addressing the needs, wants, and emotions of each person+ Maintained business portfolios and networked with external/internal stakeholders.+ Advanced clientele base thru servicing customers by knowing the audience, offering incentives, & leveraging existing partnerships.+ Used sales to overcome fear of rejection

+ Provided day-to-day oversight of center-delivering seamless operation of systems and processes in a timely manner+ Fostered an environment where each person was a valued member on the team with a commitment to service standards+ Created a positive, compassionate, individual experience via communication and teamwork by addressing customer needs, wants, and emotions+ Responsible for maintenance of equipment and machinery+ Monitored customer usage and safety in facilities+ Ensured customer satisfaction+ Validated customer purchases

+ Managed inventory, maintained relations with supplier, handled purchasing and restocking + Provided customer service

Superior, Colorado, Us

+ Communicated/reinforced service excellence standards in partnership with centralized operations while maintaining front desk procedures+ Responsible for monitoring daily oversight of financial transactions / reconciling / depositing daily transactions at 2 centers+ Provided customer service and oversaw patron safety backed by medical emergency training+ Collected/retrieved patron information utilizing an electronic database+ Answered phone calls

+ Ensured lean operations by directing excess supplies via recycling initiative-thereby generating company income from production byproducts

Albany, Ca, Us

+ Learned From Dennis Yu about Google Advertising and Pay Per Click SEO/SEM approaches.

+ Promoted the small business via community marketing

Cancer Information Management, Oncology And Cancer Biology

Conference Attendee, Oncology And Cancer Biology

Continuing Education, Health/Health Care Administration/Management

Nurising, Nursing

Certified Tumor Registrar (Ctr), Health/Health Care Administration/Management

Certified Yoga Teacher (Ytt200)

The Daring Way, Individual Development

Terminals, International Finance

Bachelor Of Business Administration (B.B.A.), Organization & Information Management

Industrial Engineering

Education record

High School Diploma, Business Administration And Management, General

Education record

Elementary, Elementary Education And Teaching