Solveig Gresse Email & Phone Number

Luxembourg

Luxembourg

As a product manager for passenger information during disruptions, I lead a team of 20 cross-functional referents, ensuring the coherence, reliability, availability, and relevance of passenger information. My responsibilities include quality measurement processes and appropriate key performance indicators, as well as fostering the team spirit we need for continuous improvement across the company. I make sure our information strategy meets our customers' needs and permeates throughout the organization thanks to transparent communication and training.

Paris, Île-De-France, France

Luxembourg

Owner of the secondary language experience on Amazon.de (English, Dutch, Polish, Czech and Turkish) which includes prioritizing and automating translation as well as defining the localised merchandising strategy for major events such as Black Friday and Prime Day. Leader of multiple transverse projects such as location-aware VAT, benchmarking of local competitors in strategic destinations, and analyzing and improving delivery experience.

Luxembourg

Product management for Fire tablet accessories - pricing, product lifecycle management, demand generation, new product conception and launches, supplier and third-party seller management. Launched "Amazon Protect" extended warranties across EU for E-readers, tablets, Echo and Fire TV devices.

Luxembourg

Building an inspiring fashion experience by improving product data quality and discoverability through defect fixes, seller outreach, and prevention. Lead audits and designed improvement processes to the systems that determine what customers see on the EU websites. This includes (1) global data validation mechanisms during the listing creation pipeline, (2) launch EU seller-facing listing templates and style guides in 5 languages, as well as (3) an automated quarantine to temporarily hide detail pages with bad images, bad titles or missing key product attributes from customers.

Paris

Project management, reporting and business analyses in Clothing, Shoes, Watches and Jewelry categories. Executed EU Apparel category refresh on the marketplace side (third-party sellers). Lead EU Quality initiatives on Imaging standards and Top Offending Sellers which included the creation of a dedicated account management team and the automation of audit processes.

Paris

Project management, key account management of strategic third-party sellers, reporting and business analyses in Clothing, Shoes, Watches, Jewelry and Sports categories, evangelizing the Retail categories about the marketplace business. Collaboration with stakeholders in Sales, Compliance, and Operations to sustainably boost seller's businesses on Amazon. Overachieved ambitious goals for turnover, selection, number of sellers, platform performance and FBA (Fulfillment by Amazon) units share.

Account management, Acquisition and Customer Service for B2B customers, main sectors e-commerce industry (Promod, Fossil, Yves Rocher, Petit Bateau, Pimkie) and letter shops, publishing, direct marketing agencies. Continuous and monthly reporting (salesforce.com). Coordinated with other European postal operators and DHL business units to optimize operations. Participated in the development of a new pricing tool. Replaced 2.5 Key Account Managers within 4 weeks upon arrival. Won best performance prices on 2 occasions. Training: 12-day training in strategic selling.

Ludwigsburg, Baden-Württemberg, Germany

Part of the launch of the German B2B Office in Mai 2007. Field and Indoor Sales as well as Customer Service for German and Austrian markets. In charge of customer service and linehaul organization. Monthly Reporting. Coordinated local operations of a newly launched service (“DPD International Mail”) including animation of DPD field sales, training operational staff, and troubleshooting on Pitney Bowes industrial postage machines.

Gutach

Sharing the Black Forest's cultural heritage and architecture with visitors

Athens, Attiki, Greece

Singapore

Evaluation and segmentation of B2B customers for marketing strategy purposes in the Asian-Pacific airfreight markets | Monthly area sales reports | Monitoring and analyzing the network and sales performance

Berlin

This Sustainability Engineering start-up company developed a compact Combined Heat and Power Unit. I helped with patent research and application cost planning, lead industry benchmarking, and contributed to the website re-launch.

Diplom-Betriebswirt (Fh), European Business

Ba European Business