Solène R. Email & Phone Number

France

Lyon

Ma mission: - Aider les entreprises à délivrer la meilleure expérience client grâce aux meilleures solutions du marché dans leurs domaines. Partenaire Zendesk, SugarCRM, Hubspot, Qlik etc.

County Dublin

As a Relationship Manager I am working exclusively with existing clients in the staffing industry in France/Belgium/Switzerland. My role is to: - Help staffing companies to achieve their recruiting goals through the usage of Linkedin’s Talent Solutions - Manage a book of business of approx. 90 accounts, renew their contracts and grow them- Collaborate with.

County Dublin, Ireland

-Being the face of the brand and giving a great first impression of the company-Detect and qualify new business opportunities-Generating new business opportunities for SMB and Enterprise market-Building strategic plans with Account Executives -Working closely with Marketing and attending events-Doing online live product demonstrations to groups of.

Dublin

- Interacting with customers through different channels: email, phone, chat, forum and social media in French and in English.- First line role: triaging tickets to the qualified teams- Educating customers to become better Zendesk users- Troubleshooting, following-up on customers issues and escalating requests if needed- Helping with other daily tasks like.

Dublin

-Making outbound phone calls to business representatives to retrieve and verify information.-Following strict policies and workflows to improve data accuracy.-Reaching quality and productivity targets.-Working in a fast pace environment.

Convergys

-Providing customer service, technical and billing support through emails, chats, phone calls and forum moderation in French and English.-Being able to work on a wide range of tools and systems.-Providing a high level of customer satisfaction: guiding cst, advising them, resolving issues,escalating cases,follow up.-Achieving targeted cst satisfaction level.

Montbard

• Demand generation and creation from prospecting (telemarketing, exploration of market opportunities, competition, internet)
• Production of selling mandate and collecting relevant property information
• Responsibility for advertising creation (internet, leaflets, flyers…)
• Analysing customers’ needs, advising prospects, scoping property and visits with buyers
• Negotiation: discussion around key contract points, price definition, finding agreement for both side
• Selling, creation of provisional sales agreements, closing deals with notary

Montbard

• Updated and maintained all client files
• Administrative tasks, office duties ( greeting customers, phone calls, invoicing, planning)
• Advertising (press, Internet, front shop)
• Achieving collaboration with competition

Dueti - Diplôme Universitaire D'Études Technologiques Internationales, International Business

Complément du DUT, études en anglais de différents domaines généraux.

Dut, Business Studies

Formation généraliste qui permet de s'adapter rapidement à de nombreux environnements ou fonctions. Droit commercial, comptabilité de.

French High-School Diploma

Etudes littéraires