Susan O'Malley Email & Phone Number

Mount Pleasant, Sc, Us

Charleston, South Carolina Metropolitan Area

• Plan, develop, and lead in-depth department training on updated curriculum & coursework for 900+ new and existing learners, promptly addressing any major queries and complaints to maintain strong alignment with the organization’s yearly objectives. • Utilize various Instructional Design software to create engaging modules; such as Articulate Rise and Storyline, Camtasia, Vyond and Canva.• Integrated Tango software to standardize best practices in Technology Instruction for a team of 7, while reducing time to document processes and design training material by greater than 95%. • Create and define content and training curriculum for a range of audiences, including eLearning modules and webinars.• Designed visual assets, graphics, and presentations for training seminars and refined content to ensure accessibility across a wide range of audiences.• Analyze feedback from users on the effectiveness of course material and identify areas of improvement, resulting in a 90% improvement in participant performance.

• Upheld stringent adherence to SC State Education standards in designing inclusive and differentiated coursework.• Leveraged comprehensive performance gap analysis to design effective subject matter learning resources.• Collaborated closely with a 50+ teaching faculty to address core learning priorities, contributing to a positive organizational reputation. • Designed learning solutions to educate participants and thus improve organization-wide performance. • Leveraged eLearning best practices to create library of targeted interactivities, which reduced design time by 80%.

New York City

• Charged with chief oversight of the state’s dedicated performing arts curriculum across 4-years, establishing collaborative relationships with 50+ organizational leaders to address key learning goals and objectives of more than 100+ schools.• Liaised with a 6 member team to plan, devise, and execute 3+ annual events attended by more than 500 students, crafting engaging marketing & promotions material and event itineraries to guarantee successful event operations.

New York, New York, United States

• Partnered with organization to ensure the accuracy and appropriateness of allocation methodologies.• Automated month-end budget reports, improving month-end closing process. • Led the design and development of a rolling-budget software application that dramatically improved the year-end budgeting process.• Managed purchasing and receipt reporting for over 100 employees.

• Capitalized on my creative writing, research skills, and attention to detail in offering various writing services to clients • Effectively develop output as per client requirements and coordinated with clients to clarify assignment-related expectations. • Exhibited creative writing styles, I rendered to print and online publications, including content writing, slogans, business naming, press releases, and copy-editing. • Implemented effective social media content strategies and ad campaigns to generate audience interactions, enhance leads, and increase website traffic for the business.

Master Of Arts, Education

Bachelor Of Arts, English Language And Literature/Letters