Handling operations for Paytm Movies-> Led the CST operations & reduced the headcount of customer support team by ~70% in 1 year through automation and process optimization while improving performance metrics like Contact ratio, First response time, Average resolution time->Managed the day to day operations across functions like cinema support, merchant support & customer support-> Led a team of 12 people across Operations and CST functionsHandling operations for Paytm Payments card BIN updates-> Responsible for keeping the card & token databases synced up with card networks' data Handling operations for Paytm Mini AppsPaytm Mini Apps are partner websites / PWAs being opened inside Paytm app after integrating Paytm SSO and Paytm payments-> Instrumental in setting up initial processes, guidelines, documentation and help-videos for integration of merchants' website as mini apps-> Handled end-to-end integration process including onboarding 50+ merchants, integration processexplanation, resolving technical & QA issues and post-live issues-> Led development of 8 in-house basic non-transactional mini apps (Ex - Unit Convertor, Savings Calculator)

A B2B e-commerce start up where I was responsible for running multiple categories-> Managed 4 categories with a monthly GMV of INR 1.2 Cr spread over 4000+ SKUs across 50+ brands - IT & Peripherals, Electronics & Robotics, Software and Cleaning-> Launched the Electronics & Robotics category and grew it to a monthly GMV of 3 lakhs INR within 4 months of launch, with a 1500+ product catalogue across 20 brands-> A central role which involved interfacing with various teams - Catalog, Marketing, Operations as well as Customer Care

I connected with a large number of customers, understood their IT environment, and helped them determine opportunities for Software Asset Optimization. Prepared Effective Licensing Position Reports, which contained the gap and key findings of the audit.Further, I analyzed raw data, prepared the daily Management Information System, drew conclusions, presented key findings and recommended solutions.

Design, Simulation, verification and debugging of Electrostatic Discharge IPs on 28nm bulk and 28nm FDSOI. Was also involved in the designing of a circuit to prevent noise triggering in SCRs so as to improve the IP robustness.

Got the hack of how a Steel Plant operates and the knowledge of various systems that are used in the control of the plant - SCADA, DCS, PLC etc.