Somar Ali Email & Phone Number

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

United Arab Emirates

United Arab Emirates

Syrian Arab Republic

Improved operations through consistent hard work and dedication.• Proved successful working within tight deadlines and fast-paced atmosphere.• Resolved problems, improved operations, and provided exceptional service.• Demonstrated respect, friendliness and willingness to help wherever needed.• Used critical thinking to break down problems, evaluate solutions and make decisions.• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.• Accomplished multiple tasks within established timeframes.• Helped with planning schedules and delegating assignments to meet coverage and service demands.• Oversaw communication and research to achieve full resolution of complaints inquiries.

Answer incoming calls and respond to customer’s emails.- Manage and resolve customer complaints.- Identify and escalate issues to supervisors.- Provide product and service information to customers.- Route calls to appropriate resources.- Document all call information according to standard operating procedures.- Recognize, document, and alert the management team of trends in customer calls.- Follow up customer calls when necessary.

Latakia, Syria

• Evaluated and improved accuracy and completeness of financial records.• Maintained accurate and complete documentation for financial department procedures.• Organized office systems to maximize efficiency and completeness of records.• Used Microsoft Excel spreadsheets to track information and produce charts.• Received, reviewed and verified validity and completeness of appropriation, accounting and financial data.• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.• Approved regular payroll submissions for employees.• Tracked and documented all expenses.