Responsibilties:• Ensured quality standards and adherence to brand specifications across units and services.• Optimized facility operations including housekeeping, electrical, plumbing, HVAC, civil, and security to streamline operations.• Managed timely resolution of customer complaints within specified turnaround times.• Oversee maintenance records and ensured efficient facilities management.• Collaborated with internal and external teams to achieve strategic business goals.• Monitored compliance with statutory regulations and managed assets across locations.• Organized and coordinated logistics for events, meetings, conferences, and travel arrangements for guests and delegates.• Engaged with leadership for planning, implementation, client relationship management.• Orchestrated acquisition, deployment, and upkeep of properties to maximize efficiency• Managed operations, including client meetings and new client acquisition initiatives.• Conducting meetings, delegated responsibilities, and monitored performance of department.

Responsibilties: • Offered advice to site personnel to optimize property upkeep and optimal performance.• Developed and implemented regular training programs for housekeeping and pantry staff.• Managed inventory levels and stock control across sites to maintain efficient operations.• Formulated SOPs and supervised procurement of chemicals and consumables to adhere to budget constraints.• Maintained regular communication with corporate clients and business partners to ensure alignment and satisfaction.• Oversaw pantry services and maintained adequate stock levels of pantry items at all sites.• Facilitated regular audits and provided detailed feedback to senior management

Directed and supervised employees to enhance productivity and operational efficiency.Provided coaching and feedback to team members to foster productivity and confidence.Organized team meetings to review business outcomes; discuss current & future priorities.Ensured revenue security by monitoring transactions & deposits to prevent discrepancies.Analyzed business performance data and forecasted results for senior management, facilitating informed decision-making.

Led acquisition of Aggregator License, regulatory compliance and operational expansion.Pivotal in establishing new supply chains for the Rural Marketing Initiative, Project Gold.Drove operations as project lead for Metro operations (BMRCL) for seamless execution.Directed public policy programs, influencing initiatives and regulatory frameworks.

Managed G2C Services Monitoring Cell for RDS e-Gov project, driving MIS & Server reports for 203 Nemmadi Back offices at the talukalevel, 814 KIOSKS at the hobli level, and 176 Mojini Systems in Tasildhar offices.Supervised maintenance of pendency, attendance, technical support, and ICT reports across all centers with the MIS team.Worked with Tasildhars, Assistant Commissioners, Deputy Commissioners of Karnataka State Govt, for seamless service delivery.Led services via 14 Nemmadi Kendras for Karnataka, enhancing accessibility for rural areas.Established network of 800 telecenters at village-hobli levels and 203 back offices at taluka levels, delivering G2C and B2C services.Implemented ERP systems to streamline operations and enhance efficiency.Resolved conflicts and managed time tracking & payroll administration for operational staff.Led RTC and Bhoomi projects, digitizing 200 lakh land records for 70 lakh farmers across Karnataka, ensuring replication to the SDC.Facilitated crop data updation by village accountants, enabling real-time insights of land and crop details to farmers via Bhoomi system.Managed the Mojini Service, ensuring accurate preparation of permutation sketches for land transfers and sales in collaboration withlicensed surveyors across Karnataka.Led OTC pilot project in Mangalore, integrating FCS Department data with Revenue Department services under Nemmadi project.Achieved digital signing and upload of records for 13 lakh citizens to the SDC by NIC.

Defined and established the primary objectives and sales targets for the division.Orchestrated the structuring and successful closure of deals with new customers.Created and maintained detailed customer profiles to ensure personalized service.Produced activity reports and forecasts to guide decision-making.Supervised and monitored a sales team of 20 personnel to optimize performance.Actively pursued opportunities identified through business development efforts.Implemented process enhancements and best practices to streamline operations.