Somia Madian
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Somia Madian Email & Phone Number

SFE and CRM analyst at Shafy
Location: New Cairo, Cairo, Egypt 3 work roles 1 school
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Current company
Shafy
Role
SFE and CRM analyst
Location
New Cairo, Cairo, Egypt
Company size
74 employees

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Somia Madian is listed as SFE and CRM analyst at Shafy, a with 74 employees, based in New Cairo, Cairo, Egypt. AeroLeads shows a matched LinkedIn profile for Somia Madian.

Somia Madian previously worked as Senior Business analyst and system administrator at Fpi-Future Pharmaceutical Industries and Human Resources Specialist at Delta Grand Pharma. Somia Madian holds Very Good, Psychology from Faculty Of Arts Department Of Psychology.

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Shafy

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Profile bio

About Somia Madian

As a Senior Business Analyst and System Administrator at FPi-Future Pharmaceutical Industries, I manage the CRM system that tracks the performance of the sales team and provides insights for improvement. I communicate and coordinate with internal and external customers, troubleshoot issues, train new users, and support the launch of new modules and digital platforms.I have a degree in psychology from the faculty of arts department of psychology, which helps me understand the needs and behaviors of the customers and the sales team. I also have certifications in data analysis using Excel and Power BI, which enable me to create and validate reports and dashboards. I have multiple skills in manufacturing process improvement, business knowledge, and eDetailing. I am motivated by the challenge of optimizing the sales operations and enhancing the customer relationship management at FPi.

Current workplace

Somia Madian's current company

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Shafy
Shafy
SFE and CRM analyst
Website
fpi-futurepharma.com
Employees
74
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3 roles

Somia Madian work experience

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Sfe And Crm Analyst

Shafy

Senior Business Analyst And System Administrator

Current
Fpi-Future Pharmaceutical Industries

Cairo, Egypt

Follow up each Med Rep, DM and Area Managers performance using the call reporting system (CRM)Create any required reports related to the sales team visits Communicate with IT Gates (call reporting system service providers) to solve any issues that may arise (as needed)Coordinate and communicate with internal customers (Sales team) Coordinate and communicate with external customers CRM service providers (IT Gates)Manages the CRM system on a local basisRespond to users technical/Business questionCreate, update and train new users on CRM as per the training matrix.Troubleshooting issues locally, if required escalate to the technical team Overseeing CRM users Support groupUpdating customers info profilePreparing a monthly dashboard to track the activity of the CRM usersExtracting ad hoc and monthly reports from the CRM systemValidating new “data requests”Supporting the launch of new modules in the CRMExpanding the coverage of CRM to other regional countriesTrain the end user on the new CRM capabilitiesManage all the integrated digital platform with the CRM systemHandling eDetailing progression with external agenciesDrive incentive calculation process Main performance measures (Performance Goals)CRM user’s satisfactionTimely handling of CRM issues Qualifications

Jul 2018 - Present
Team & coworkers

Colleagues at Shafy

Other employees you can reach at fpi-futurepharma.com. View company contacts for 74 employees →

MM Mena Mourad Mena Mourad Colleague at ShafyEgypt View → WS Wafaa Shawkat Wafaa Shawkat Colleague at ShafyEgypt View → MO Mohammed Osman Mohammed Osman Colleague at ShafyBadr City, Cairo, Egypt View → AH Ahmed Hussien Ahmed Hussien Colleague at ShafyCairo, Egypt View → HE Hend Elsafty Hend Elsafty Colleague at ShafyCairo, Egypt View → MR Mohamed Rageh Mohamed Rageh Colleague at ShafyAl Minufiyah, Egypt View → MK Mohamed Khalefa Mohamed Khalefa Colleague at ShafyAl Fayyum, Egypt View → MD Mennatallah Daoud Mennatallah Daoud Colleague at ShafyAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates View → NM Nagat Mostafa Nagat Mostafa Colleague at ShafyCairo, Egypt View → AK Amr Khedr Amr Khedr Colleague at ShafyQesm 1St 10Th Of Ramadan, Sharkia, Egypt View →
1 education record

Somia Madian education

  • Faculty Of Arts Department Of Psychology
    Faculty Of Arts Department Of Psychology
    Psychology
FAQ

Frequently asked questions about Somia Madian

Quick answers generated from the profile data available on this page.

What company does Somia Madian work for?

Somia Madian works for Shafy.

What is Somia Madian's role at Shafy?

Somia Madian is listed as SFE and CRM analyst at Shafy.

Where is Somia Madian based?

Somia Madian is based in New Cairo, Cairo, Egypt while working with Shafy.

What companies has Somia Madian worked for?

Somia Madian has worked for Shafy, Fpi-Future Pharmaceutical Industries, and Delta Grand Pharma.

Who are Somia Madian's colleagues at Shafy?

Somia Madian's colleagues at Shafy include Mena Mourad, Wafaa Shawkat, Mohammed Osman, Ahmed Hussien, and Hend Elsafty.

How can I contact Somia Madian?

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What schools did Somia Madian attend?

Somia Madian holds Very Good, Psychology from Faculty Of Arts Department Of Psychology.

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