Somdev Banerjee Email & Phone Number

Hyderabad, In

Santa Clara, Ca, Us

Santa Clara, Ca, Us

Tasked with developing a learning culture in the organization, catering to the strategic talent requirements of the business.

Pune, Maharashtra, In

TEAM OPERATIONS Developing & Managing Training Projects resulting from Business Requirements Managing & developing team of Facilitators usually selected in-house Driving client training projects to completion CLIENT SERVICING Auditing client training towards optimizing training material & plan Manage timely rollout & completion of process update trainings  Designing Training Plans & Projects for coaches & associates Leading development of Training Material for new products & processes Identifying Bottom Quartile & their Training Needs towards improvement of performance REPORTING  Preparing & Presenting Function Level Business Reviews Preparing & Designing Department Level Dashboards Preparing & Maintaining Training Budget & Invoice data  Designing process documentsACHIVEMENTS• Initiated & over 12 Performance Management Projects, resulting in: o +10 Points Improvement in Hero Metrics such as FCR% & NPSo Out of 223 associates, 92% associates confirmed improvement • Project Flex: Training Curriculum Optimization Process o Resulted in development & addition of 7 New Modules focused towards Top Fault Driverso Increased HOTS Stimulating activities in training by 55% o Reduced overall training duration by 2 & 3 Days in two different LOBs Respectivelyo Increased New Hire Training throughput by 5% o Improved Hero Metrics in Nesting duration by 3% FCR & 17% in NPS• Go Digital: COVID-19 Response Plano Developed Technology Inclusion plans using SAMR Model to enable Work from Home trainingo Re-Designed 9 different modules to adjust to digital training requirementso Continued the throughput trend of over 90% with NHTs conducted online during Lockdown periodo Developed TTT Project for Trainers going Virtual for entire Vertical• Feedback & Coaching Training o Developed Feedback & Coaching Training for TLs & SMEs for New Businesso Developed coaching adherence & tracking model

Jaipur, Rajasthan, In

Designing Training Plan, Designing Training Material, Facilitating Leadership Training Programs, Trainer Feedback & Improvement, Coordinating & Controlling Training Infra. & Resources

Paris, Île-De-France, Fr

Coordinating Training, Designing Training Plans, Preparing Training Material, Training Compliance Audit, Training Need Analysis, Implementation of Kirk Patrick Model, Training Reporting, Client Coordination for Training, Trainer Feedback & Mentoring.

Paris, Île-De-France, Fr

Learning & Development Mgmt., Content Development,

New York, Ny, Us

Soft Collection & Reconciliation of Insurance Finance. Process Trainer & Advisor for improvement of work flow