With a robust track record at HiCare Services Pvt. Ltd., my focus as Assistant Vice President of IT is on digital innovation and transformative leadership. Among my contributions are the development of world class softwares and the evolution of customer experience through automation and advanced integrations.As an experienced IT Professional, I have 17+ years of experience in managing IT operations and rolling out projects across diverse organizations. Since the beginning of my career, I have developed skills in analyzing various processes/applications and recommending modifications & equipment calibrations to enhance operational efficiency. managing multiple projects through task, milestone, and objective tracking along with metric reporting.I have been successful in interacting with business partners to create clear program goals and potential program improvements; turning my present company from paper to digital by launching Salesforce as core platform to HiCare Run (Field Service Product). Took an instrumental role in migrating from Old system to Salesforce without any downtime. Developed in house Field Service Software (HiCare Run), End to Emd Call Centre System, Customer CX portals and many more.Launched HiCare D2C product website which helped Organisation to sell 56k Automos product within an year. Launched HiCare Customer App (Only Pest Control Company with Customer App) which has all the features starting from Booking to Delivery. We reached 5k downloads (Organic Download) without any campaigns. Always focused on customer experience through digital transformation which significantly helps organisations to achieve their goals.