Somdev Singh Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, In

- Launched D2C Product website (product.hicare.in) and helped the organisation to sell 56k Automos within a year. - Integration with Delivery partners like DTDC and ExpressBee- Implemented Auto Payment/Subscription module.- Payment automation and increased online transactions by 30%- Launched HiCare customer app. HiCare is the only Pest Control company in India with Customer facing mobile app which has a features from Booking the Orders till Delivery. It covers both Services and D2C Product selling modules.- Foster the culture of Learning and team collaboration and arranged AWS training for the entire IT Team.- Collaborating with Cross functional team for business requirements and functional discussion.- Part of the leadership team who drives the HiCare business.- Reduced IT cost by 20% by optimising the AWS cost and resource planning.- Automate the Code Build and Code deployment using AWS CI/CD and Jenkins.- Server migration from Windows to Ubuntu and saved server cost by 25%

Mumbai, Maharashtra, In

- Revamped the customer journey experience on the HiCare website (hicare.in).- Optimise the Leads and which impacted the conversion by 10%- Built WhatsApp and IVR flow for service slot booking. This helped to reduce 20% manual intervention from the Call Centre Team.- Build end to end customer feedback module with realtime Call Centre integration for low ratings.- Built ChatBot using Google Dialogue Flow and AWS Lex.- Launched Commercial Website and increased B2B leads by 5%

Mumbai, Maharashtra, In

Responsible for designing the solutions/software for B2C customer. Coordinate with the leadership team in designing solutions based on requirements. I also focus on changing the CX behavior of customers and internal Call Center Team including Report Automation, Script Oriented Screen for Call Center, Rule Engine based CX journey, Technician Mobile app; working on digital verification, customer communication/notification, easy payment solutions, designing website, complaint protocol, integration with salesforce and other important integrations. I have launched self-trained portal for Call Center enabling agents to see dynamic script on screen.

Paris, France, Fr

In my 1+ year of experience with the organization, I defined the architecture and estimation of the project. Managed change requests in coordination with the onsite team. Organized training sessions for the team members on the latest technology based on the identified training needs

Redmond, Wa, Us

I functioned as Associate Technical Lead involved in defining and developing project architecture. I also interacted with the onsite team for collating and evaluating requirements and preparing estimates. Software Architecture, Development, Team handling, Client communication and requirement gathering.

Nagpur, Maharashtra, In

Was working as a Sr.Software Developer and I was handing the Core development of Applications and Websites. Also involve in the requirement gathering and deployment.

Parel, Maharashtra, In

New Delhi, Delhi, In