- Greet and welcome patients in a friendly and professional manner as they arrive at the physical therapist office.- Schedule patient appointments, ensuring efficient use of therapist's time and resources.- Verify patient insurance information and collect necessary co-payments or fees at the time of check-in.- Maintain and update patient records accurately, including personal information, medical history, and insurance details.- Answer phone calls, address inquiries, and provide information to patients regarding appointment scheduling, billing, and clinic policies.- Collaborate with therapists to coordinate patient treatment plans and follow-up appointments.- Prepare and maintain patient intake forms and medical history questionnaires.- Ensure a clean and organized reception area, including stocking and ordering office supplies as needed.- Communicate with healthcare providers and referral sources to obtain necessary patient documentation.- Adhere to HIPAA guidelines and maintain patient confidentiality at all times.- Assist with administrative tasks such as filing, faxing, and scanning documents.- Help patients with the completion of required paperwork, including insurance forms and consent forms.- Handle billing inquiries and assist in the submission of insurance claims.- Provide compassionate customer service, addressing patient concerns and complaints effectively.- Collaborate with the billing department to reconcile billing discrepancies and assist with accounts receivable.- Support the overall operation of the physical therapist office by participating in team meetings and contributing to process improvement efforts.

- Managing patient records, including maintaining accurate and up-to-date information, ensuring confidentiality, and organizing electronic and paper files.- Scheduling patient appointments, coordinating with healthcare providers, and managing the office's appointment calendar.- Handling incoming and outgoing phone calls, emails, and correspondence, promptly addressing inquiries, scheduling changes, and relaying messages to appropriate personnel.- Greeting and checking in patients, verifying insurance information, and assisting with the completion of necessary forms or paperwork.- Coordinating with insurance companies and processing insurance claims, including verifying coverage, submitting claims, and following up on payment and reimbursement issues.- Assisting in billing and invoicing procedures, including generating invoices, reconciling payments, and managing patient accounts.- Maintaining inventory of office supplies, ordering necessary items, and ensuring adequate stock levels.- Managing and organizing the office's administrative systems and procedures, including establishing efficient workflows, implementing filing systems, and improving overall office efficiency.- Assisting with the coordination and execution of meetings, conferences, and special events, including preparing agendas, distributing materials, and arranging logistics.- Collaborating with healthcare professionals and staff members to facilitate smooth communication and coordination within the office.- Ensuring compliance with relevant healthcare regulations and guidelines, such as HIPAA, and maintaining accurate documentation and records to meet legal requirements.- Providing general administrative support, including data entry, report generation, and maintaining office equipment.- Fostering a welcoming and professional environment for patients, visitors, and staff, responding to inquiries, and providing exceptional customer service.