Using troubleshooting/resolution techniques and tools toidentify defects/issuesActively supporting the customer in all aspects of problem resolution, keeping the customer informed and updated Assuming a proactive role in by identifying known problems and documenting resolutions.Using troubleshooting/resolution techniques and tools to identify defects/issues

As Analyst, Business Operation the scope of the job is to provide high level of customer experience by supporting these customers in Mandarin. ThroughrealtimeChat and by using required applications/Tools Identifying and resolving issues affecting customer concerns due to Tag, Order number,Customer Number, Dispatches Etc....Using troubleshooting/resolution techniques and tools to identify defects/issues Assuming a proactive role in Chat by identifying known problems and documenting resolutions.Actively supporting the customer in all aspects of problem resolution, keeping the customer informed and updated Strategizing with and educate the management team and others across the company on incorporating relevant updates and issues Measuring the impact of issues that come on (Chat and tools) on the overall efforts, providing Senior Management with detailed reports/presentations as and when required.

Auditing the catalog for different market-place Placing the products under same title set based on their contentStakeholder communication in understanding the task type in a daily basisSolving tickets raised by the sellers globally if they face any BARCODE issues while uploading products on Amazon catalogIdentifying defects in different processes which our team follows and change SOP accordingly which will make the work faster.Responsible for Brand validation for AMAZON CHINA, US, UK, CANADA, INDIA andAUSTRALIA market-place