Somender Kumar Email & Phone Number

Noida, Uttar Pradesh, India

Noida Area, India

Worked as National Operations manager, Manager OEM Lenovo, onsite /walk in centre /Deployments/break fix services for clients.Handling Client (Dell International services India) as an National operations Manager.Partner management ASP management.Manage the Dell Account for PAN India. proper and timely feedback to Dell/Lenovo on all communications.Ensure the Daily Reports are sent out on a timely basis and accurately.Analysis each report and upon the analysis prepare POA to have better performance.Ensure final closure of all the calls as per SLA with customer satisfaction.Analyzing and Reviewing with the senior management and Client Lenovo, Daily/Weekly/Monthly Performance and ensuring improvement on the sameResponsible for Lenovo, DELL authorize service operations across India.Scheduling review meetings and sharing our performance with all PUDO/DP’s partners every week/monthMonitor, control, and support service delivery; ensuring systems, methodologies, and procedures are in place and followed Handling Client (Dell International services India) as an Service Delivery Manager. Partner management ASP management. Manage the Dell Account for PAN India. time of Logging in to its final closure Monitor OPEN Calls beyond the SLA with a view to a quick resolution . Analysis each report and upon the analysis prepare POA to have better performance. Ensure final closure of all the calls as per SLA with customer satisfaction. Analyzing and Reviewing with the senior management and Client Lenovo, Daily/Weekly/Monthly Performance and ensuring improvement on the same Responsible for Lenovo, DELL authorize service operations across India.manpower utilization Managing KPI and achieving SLA Responsible for spare procurement, Manpower recruitment Leading 90+ engineer & Service desk teams across India Scheduling review meetings and sharing our performance with all PUDO/DP’s partners every week/monthSkills: Customer Support · Service Improvement · Infrastructure

Shimla, Himachal Pradesh, India

Functioning as team leader role in making sure that things are directed in the desired course.Ensuring proper coordination with software vendor to resolve all technical glitches and deliver results within stipulated time to maintain SLA and on time delivery of servicesExperienced Project Management & Service Delivery Consultant for RAPDRP, IPDS IT enablers, APDRP including implementation of AMR, HT Consumer Billing, IT Infrastructure Buildup, Energy Audit, AMI for various IT enablement initiative for Power Distribution Sector Reforms.Expert in Analysis of Consumer Billing, Tactically management of Client Requirement, Understanding Data insights of Billing, pattern understanding, consumer behaviour, Data Analysis, providing inputs to client to improve sustainable revenue increment by taking up actions based on data Analysis

Shimla Area, India

o Spearheading daily activities across all project sites (Himachal Pradesh) viz. 25 in coordination with assigned team and client personnel (including Chief Engineer, Superintending Engineers and Executive Engineers) for the successful completion of work at each phase, also imparting training to the client personnel o Networking End-user Support, Services Desk/Helpdesk, Operations (IT & Business/Front Office)o Entrusted with the responsibility of IT implementation project from scratch comprising of:o Verifying site feasibility for hardware installationo Guiding client personnel regarding upgrading sites wherever necessaryo Managing hardware distributions from Circle warehouse to various sites i.e. various Division and Sub-Division offices, as per distribution matriceso Handling several vendors who are responsible for various activities and delivering the required work and activities in definitive time periods• Leading a team of 10 members comprising of the Hardware Engineers, Software Engineers and other Technical Training Personnel

Shimla, Himachal Pradesh, India