-Interact with assigned customer base regularly and create strong relationships -Research companies and create strategic plans for engagement -Assess current services, determine customer satisfaction, and create plans for improvement -Assess customers’ needs and recommend appropriate solutions -Train and educate customers on service options and carrier services -Manage any moves, adds or changes to the customer’s services -Maintain and increase customer renewal levels and decrease churn -Manage, monitor, escalate and drive to resolution customer service issues -Contact, build, and maintain working relationships with supplier contacts -Train and keep up to date with emerging carrier products, services and processes -Communicate regularly with assigned partners and keep them in the loop on their customers