• Led cross-organizational teams to develop new architecture and deliver a 4th zone for IBM Cloud expansion in Dallas, Texas.• Secured funding for building and provisioning services, navigating complexities at every step through physical data center bringup, new software development, and ensuring the product is secure and fully integrated with IBM's Cloud Platform.

• Led the Non-Production Environments Roadmap, identifying gaps and proposing action plans for the Infrastructure as a Service organization at IBM.• Managed the delivery of VPC Next Gen General Availability (GA) in 10 regions globally, serving as Scrum Master for building initial services and setting up pipelines.• Formed cross functional processes like Release Management and Capacity Management to enhance operational efficiency and drive business decisions.

In my role as the Software Release Manager at Watson Lab, I provided leadership in delivering innovative solutions with bleeding edge technology like embodied cognition and Unity game engine. I led the team in creating the Hilton Pepper Robot concierge, Immersive room at the US Open, Watson Operations Dashboard, and Project Intu, enabling quick deployment of Watson technology. I facilitated and managed the team's Watson Replica tour and customer garage experiences where we worked directly with congressional members, CTO, CEOs, students (all ages), potential and present partners and customers to innovate many ways using many devices (i.e. robots, avatars, screens, etc.) in the new cognitive era.Additionally, I designed and piloted a High School Internship program to showcase emerging technology by putting Watson on IOT devices.

• Led the design and architecture of scalable IT projects for Tame The Chaos, ensuring timely delivery.• Implemented innovative solutions, resulting in a 43% increase in project efficiency.• Reduced overall project timelines by 30% through process improvements.

• Led a team of Project Managers, Technical Consultants, and Engineers to migrate existing customersto the BrassRing platform, enhancing system reliability by 50-80%, depending on the process and toolsthey were using previously.• Streamlined delivery processes, reducing project timelines from 18 months to 6 months, significantlyimproving efficiency and customer satisfaction.• Developed an out-of-the-box offering for small to medium businesses, increasing market reach andcustomer acquisition by 20%.

Simpler-Webb, a technology services company with a focus on expert IT consulting, software development, and managed IT services to the financial and high-tech industries, merged with HEIT Consulting, Inc, a leading managed IT services provider to banks and credit unions in 2010. And it was purchased by CSI in 2011.• Coordinated resources and developed an implementation process, ensuring timely and repeatable implementations of networking, security, server infrastructure, and Unified Communications projects,improving efficiency by 20%.• Led Managed Services Onboarding processes for Simpler-Webb's clients, reducing implementationtime by 30% through streamlined procedures.

• Designed and executed a program for Rainmaker's Fortune 100 client to upgrade existing customersto the latest version of Rainmakers' software, improving system reliability by 100%.• Led cross-functional teams, reducing customer actions required by 80%, by managing IT, Marketing,Finance, and Sales professionals to configure and deploy software, document and train salesresources, and deliver results from the program.• Established program structure and processes, enhancing customer satisfaction by 30%, by ensuringtimely project completion.

• Developed a Level 0 support solution, increasing community engagement by 80% by creating acommunity and encouraging champions to contribute instructional articles and engage in discussions.• Delivered Oracle integration solutions for customers, improving implementation efficiency by 40% byproviding expert consulting services.• Spearheaded the creation of a support community, reducing support tickets by 30% by fostering activeparticipation and knowledge sharing. The reduction increased the longer the community grew.

• Hired to serve as a change agent for inefficient processes in the web organization.• Created an off-site workshop to bring departments together and teach them how to defineefficient processes. Led them through the exercise and entire process so they could gettogether and repeat the process when needed.• Designed and configured project management solution for them using Atlassian Jira.

• Led initiatives to address inefficiencies, resulting in increased profits and improved customersatisfaction scores.• Implemented methods that significantly reduced time to market and fostered cross-team collaboration.• Contributed to the company's successful sale by driving substantial improvements in operationalperformance.

• Supported customers to identify patterns in their questions, enabling support to scale and Powered'scustomer base grew.• Onboarded an offshore support firm to support customers and develop the instruction guide, improvingtimely response rates by 70%.• Utilized support KPI metrics to monitor progress and growth, resulting in a 30% increase in customersatisfaction, and hired a Support Manager to take over the support system ownership.

Planned and developed a new content management tool for a non-profit regulated by the Public Utility Commission of Texas, reducing content migration time by 60%.• Mastered proprietary CMS language to create templates for new site, increasing coding efficiency by 80%.• Led cross-functional teams to deliver innovative solutions, ensuring timely project completion and stakeholder satisfaction.Established PMP Study Group with interested parties across ERCOT, resulting in 100% of participants earning their certification.

• Directed Web program strategies for a global provider of microcomputers, Flash memory devices, and silicon-based solutions.• Managed schedules and budgets across multi-functional teams, ensuring on-time client launch dates.• Partnered with developer to create an Intranet using freeware and rolled out an effective content management process.• Drove process management, role definition, and workflow documentation for the design andimplementation of an enterprise-wide SharePoint site, enhancing collaboration and efficiency.

• Analyzed critical issue that was causing a faulty distribution process to drop numbers acrossdepartments, identified root cause as a hardware compatibility program undetected by the currentprocesses.• Resolved hardware compatibility problem and replaced a specific part under warranty repair withanother of equal market value, saving $900K+ annually.• Spearheaded the implementation of corrective measures to catch the issue type earlier.

• Led a major data purge project for the largest electric cooperative in the U.S., ensuring compliancewith recent legislature changes by facilitating collaboration between functional teams, developers, andstakeholders.• Streamlined communication and coordination among diverse teams, resulting in a 50% reduction inproject completion time.• Implemented effective data management strategies, enhancing data accuracy and reliability by 40%.

• Re-engineered business operations and established a support process, slashing technical responsetime by 89% and production costs by 40%.• Conceived, presented, and achieved buy-in for 26 improvement project proposals, driving process andcustomer experience improvements.• Standardized training programs and software distribution processes, leading to 98% customersatisfaction and consistent on-time delivery.

• Developed a profitable training program for Tarrant County Board of Realtors, increasing classattendance from 4/month to 5/week by surveying members for interests and optimal participation times, and tripling the Board's revenue from training classes.• Designed and built custom computer systems for the organization and its members, enhancingoperational efficiency and technical capabilities.• Provided comprehensive IT support to members in their offices, ensuring seamless technologyintegration and troubleshooting.

• Presided over IT Department, supporting 750 users locally and globally, ensuring seamless operationsand user satisfaction.• Restructured a time-intensive invoice tracking process, decreasing management time from 40 to 3hours per week, significantly improving efficiency.• Implemented process improvements, enhancing overall departmental productivity and reducingoperational bottlenecks.